The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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Job Objectives
Operational Management
- Ensure property practices, policies and processes are consistently implemented across the assigned portfolios and that risks are identified, monitored and mitigated.
- Assume full accountability for letting arrangements, including sourcing tenants, ensuring renewals, drafting leases and loading leases onto the system.
- Negotiate optimal lease agreements to the benefit of the Group.
- Ensure agreed terms are fulfilled by all parties and contractual obligations of tenants executed on time and within agreed standards.
- Ensure relationships with tenants are well-managed, maintained and property requirements met.
- Advertise vacant space through direct calls to national tenants or through property agents.
- Work in collaboration with cross functional teams to ensure that property and infrastructure needs are clearly understood and executed.
- Develop and maintain networks with landlords, developers and other key stakeholders to ensure the assigned portfolio and area remains ahead of developments in the property market.
- Grow the business through new customer leads and property management referrals.
- Work alongside brand, marketing and PR teams to attract and drive traffic to the shopping centres.
- Research opportunities to capitalise on the utilisation of buildings within the assigned portfolio.
- Continually strive to identify ways to add value to each centre/property.
Facilities Management
- Manage the efficient running of all buildings and facilities within the assigned portfolio.
- Ensure contractor performance and relationships are managed in line with contractual agreements and in terms of the Occupational Health and Safety Act.
- Conduct centre visit inspections ensuring every operation in the centre is functional and in line with organisational and regulatory requirements.
- Coordinate all maintenance requirements.
- Ensure compliance and control with all aspects of OHSA including fire and hazard control.
- Oversee the work of all service providers, ensuring delivery within agreed standards including gardening, cleaning, security, metering (water and electricity) services.
- Execute technical maintenance control.
Financial Management
- Prepare and manage the annual budget for the assigned portfolio and maintain effective budgetary control to achieve operational efficiencies.
- Generate and report on income and expense control, including maximum profits, quotes, orders, invoices, rent reductions, bad debt write offs, etc.
- Conduct monthly inspection of income statements, provisions on expenses, correct allocations, etc.
- Prepare and report on variances throughout the year, proactively mitigating risks and deviations.
- Draft final accounts upon the sale of buildings.
- Manage and execute audits, ensuring compliance and timeous submission of audit reports.
- Manage rental and utilities arrears, including liaising with debtors clerks, direct follow ups, issuing demand letters and handing over to attorneys.
- Execute all municipal expense and insurance recoveries.
- Prepare and report on the financial performance of the assigned portfolio, including vacancies, arrears, outstanding leases, and any additional reporting required by the leadership team.
People Management
- Efficiently manage the team to deliver on all performance, compliance and service standards, ensuring facilities are fully operational.
- Support the team with learning initiatives to ensure they are enabled to deliver on performance expectations.
Qualifications
- Degree in Finance, Property Studies, Business, Legal or an equivalent field - (essential).
- Certificate in Shopping Centre Management - (beneficial).
Experience
- +3 years’ experience in a similar role, managing a property portfolio across the value chain in a large and complex organisation – (essential).
- Exposure to financial or management accounting, with a good understanding of financial disciplines and its application in a property environment - (essential).
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Incident management and support:
- Drive overall team efficiency in providing support (problem analysis and resolution) services for complex end-user problems, and ensure the team understands all incident management and support processes.
- Ensure overall team adherence to service standards (i.e., incident prioritization), and service level agreements.
- Oversee and/or efficiently manage overall team activities relating to escalation to 3rd level support teams and vendors.
- Monitor and manage reported incidents and ensure fair work/incident allocation to the team via the applicable IT Service Management system and the delivery of incident resolutions within SLA timelines.
- Provide oversight and guidance on the team’s collaborative efforts and participation with relevant internal stakeholders including technology partner/3rd party escalated incidents.
- Manage the overall set-up, configuration, and installation of endpoint devices according to Shoprite IT standards i.e., enforce adherence to installation and configuration guides, security of end point data, etc.
Team Leadership:
- Provide technical leadership, team coaching and mentorship for the IT field support team to ensure high competence and delivery of individual and team output, removing impediments and ensuring the team is motivated to achieve individual and collective objectives.
- Maintain high standards of IT field support by establishing good practice and cohesiveness within
- the team.
- Ensure the IT field support team is adequately resourced to efficiently deliver tasks, identifying,and encouraging areas of growth and/or improvement.
- Initiate or participate in team capacity and resource planning, staff requisition and recruitment processes, including new team member onboarding and individual development plans.
- Manage work schedules and prioritization, including attendance, leave, overtime and standby schedules within the team.
- Partner with relevant internal teams (i.e., People Team) to increase team performance, drive training and knowledge sharing for and within the team.
Projects, new store openings, and vendor engagements:
- Monitor and manage all work requests (i.e., escalations for FS Engineers, projects) for the team.
- Support business requirements for new store openings/projects and manage all technical elements pertaining to field support processes including placing orders for user / store equipment and peripherals.
- Coordinate various processes before field support onsite installation such as the availability of all IT equipment, appropriate software installations and testing of IT equipment is included in Staging schedule.
- Provide regular progress reports to relevant stakeholders on all IT field support deliverables and escalate any delays on scheduled installations.
- Plan and manage all IT field support team deliverables for rollout and new store projects, including appropriate handover points processes.
- Manage projects within the scope of the field support team ensuring collaboration with relevant business stakeholders and teams.
- Manage/Oversee IT infrastructure support vendors (i.e., cabling, UPS, Voice, Data, end point
- installations), and drive efficiency in their delivery of support services on projects and/or infrastructure maintenance.
- Plan, develop and manage training and training materials for 1st line support teams pertaining to effective application incident troubleshooting and resolution.
Reporting:
- Report to management on IT field support team overall performance, projects, and vendor engagements according to agreed standards and timelines, providing recommendations on support improvements based on incident/queries data.
Qualifications
- Grade 12 / Matric – (essential)
- Degree/Diploma in IT, Software Development, Information Systems, Systems Support or related field -(essential). OR Proven track record of leading and managing teams on complex projects - (essential).
- A+, N+, MCSE certification or industry relevant qualification – (essential).
- Project Management Foundation Certification - (desired).
Experience
- 3+ years’ experience in a Team Lead capacity with demonstrable experience leading and managing an IT field support team delivery pertaining to resolving IT incidents relating to system hardware and networking and roll out projects - (essential).
- Solid experience with specific exposure to mentoring and coaching a team, providing technical leadership, and driving high performance within the context of IT field support - (essential).
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Job Objectives
- Develop and manage supplier or client end-to-end delivery of digital campaigns across platforms, from execution to optimisation and reporting of campaigns.
- Manage and ensure data, technology, and strategy work together to maximise ad delivery efficiency and effectiveness.
- Effectively manage own portfolio of work while collaborating with creative, strategy and technology teams and vendors to implement and create integrated and multichannel ad campaigns.
- Build strong relationships with internal and external stakeholders to ensure the delivery of digital campaign plans.
- Evaluate the effectiveness of campaign strategies, provide recommendations, and adjust to optimise performance and goal conversion.
- Provide analysis and insights for reporting, including post campaign reporting.
- Ensure invoices are accurate and campaign budgets are executed within required parameters.
- Conduct research and utilise insights to optimise and grow future campaigns.
- Monitor local and international digital media properties to ensure adherence to best practice principles and provide technical/media assistance when needed.
- Keep the brand up to date with changes and advances in the digital marketing landscape and advise on new channels and approaches to adopt.
Qualifications
- Degree or Diploma in Marketing, Advertising, Media or related
Experience
- +4 years’ experience in a digital campaign management role in an ad ops environment, with a proven track record of delivering multiple and large campaigns across digital touchpoints and channels, using analytics to inform and scale successful marketing campaigns.
- Specific exposure to delivering digital campaigns in either an eCommerce or Financial Services environment.
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Employee Centric Delivery
- Fulfilling a psychometric assessment function by administering psychometric tests, demonstrating understanding of ethical and legislative requirements relating to psychological assessments.
- Administering scores and interpretations in relation to the competencies tested.
- Compiling feedback reports on test results and communicating these results according to the required standards, practices and supervision to the relevant stakeholders.
- Developing psychometric assessment services per the Talent solutions framework.
- Working with partners to identify suitable assessment batteries for particular roles and/or competency requirements.
- Developing systems for and ensuring record keeping in line with legislative standards.
- Participate in ad hoc projects including leadership, functional or bulk assessments – deliver according to timelines.
- Work together the with Assessment practice lead to enhance the assessment practice and extend the standards to other relevant stakeholders and practitioners in the group.
People (Self, Team & Organisational)
- Participating in, and aligning with the Assessment team to deliver solutions and services to the business.
- Participating in various Assessment team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered and valued.
- Participating in various Assessment team activities that foster a wellness culture to ensure that the team mentally, physically and emotionally feel supported.
- Participating in the enablement of a culture of open and transparent communication within the Assessment team.
Financial, Reporting & BI
- Ensuring accuracy in data input and relevant reports as applicable to the functional area.
- Using official data sources to inform administrative outputs.
- Assisting with compiling reports for input to broader Talent Solutions team
- Consolidating costs, proposals or data as required by the Assessment and/or Talent solutions team.
Governance & Compliance
- Ensuring compliance with relevant labour relations frameworks and legislation.
- Ensuring compliance to organisational and legislative governance frameworks and standards including the H&S requirements and POPI Act.
- Managing the identification and mitigation of Assessment risks.
Future-Fit
- Participating in the integration and effective flow of work with other service areas and business.
- Identifying opportunities for continuous improvement in Assessment services.
- Suggesting or sharing ideas related to relevant Assessment technology requirements where required.
Qualifications
- Degree in Human Resources, Industrial Psychology or equivalent - (essential).
- Registered Industrial Psychologist / Psychometrist - (preferred).
Experience
- +1 year in a formal Assessment practitioner role or similar with exposure to the specific end-to- end assessment practices, processes, reporting, feedback and related activities - (essential).
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Responsibilities include:
- Providing exceptional customer service and building strong relationships with clients
- Meeting and exceeding sales targets on a consistent basis
- Maintaining a high level of product knowledge to assist clients in making informed decisions
- Participating in promotional events, campaigns, and initiatives to drive sales
- Maintaining accurate sales records and reports
- Maintaining excellent store presentation and merchandising standards
Qualifications
- Minimum of Matric Certificate or equivalent
- Proven track record in sales and customer service
Experience
- Product knowledge and industry experience is a plus
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Job Objectives
- Supporting and participating in the design and development of the MMA tactical implementation plan for the MMA sales team in collaboration with other Financial Services leaders and stakeholders.
- Managing, guiding, and supporting all human resources / people related activities including the end-to-end employee lifecycle (hiring, onboarding, daily management, KPI discussions, performance management etc.).
- Within the context of the smaller team of MMA Sales Agents assigned to the team - operationally overseeing and embedding a strong customer centric and sales orientated culture by displaying a coach-like mindset.
- Being a role model to the team in terms of what great performance looks like – interacting directly with customers / participating directly in activations etc. to support and develop the team’s capacity to deal with a variety of scenarios - including the optimisation of every opportunity to make a sale.
- Maintaining and improving operations by participating in setting targets and effectively collaborating with other role players in the team to understand and execute effectively on the below operational impacting focus areas within the team context:
- Effectively ensuring compliance with operational guidelines and updating all team documentation to ensure the team is aligned with the company and team’s values and policies etc.
- Identifying and working with other cross-functional stakeholders to remove barriers and ensure operational readiness.
- Resolving escalations at the source to prevent reoccurrence where possible.
- Effective scheduling - design, deliver and maintain all processes and policies relating to workforce time and attendance and related logistics planning to ensure that the team is continually updated on their scheduling plan and specific activation requirements (time, uniform etc.)
- Effective quality assurance remediations and ongoing communication with the team.
- Co-creating effective methods for measuring quality and efficiency of the MMA Sales team.
- Effective monitoring of system performance, workflows, and interactions – conveying any operational barriers to the MMA Sales Manager and/or Operations Manager to ensure speedy resolution.
- Deliver daily, weekly, and monthly reports – including sales, bank account activations and other key activities as requested from time to time.
- Drive continuous improvement initiatives.
Qualifications
- Relevant degree or diploma in business, sales, communications or similar.
Experience
- +2 years’ experience in a team leader capacity within a sales environment or equivalent with exposure to driving sales KPIs within a small, sales focussed team.
- Experience with people management of a sales agent team (or similar) with a proven track record of successfully motivating the team to achieve goals and targets.
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Job Objectives
- Develop products within the designated sub-category, from concept to launch.
- Collaborate closely with the QA and compliance teams to maintain product quality throughout its life cycle and ensure legal compliance.
- Work closely with the packaging team to ensure sustainable packaging development, product functionality, and food safety.
- Manage the development process from inception to launch, including reference sampling purchases, panel tastings, data capture, analysis, and reporting.
- Source and evaluate raw materials for functionality.
- Develop product formulations.
- Determine formulation costs and develop products within specified cost targets set our by the buyer.
- Conduct factory trials and oversee production (This will include local travel from time to time).
- Verify claims and ensure compliance with regulations.
- Present final products to the line manager and the broader team.
- Collaborate with suppliers, QA, and compliance teams to write product specifications.
- Assist in the artwork rollout process to ensure labels comply with regulations and product specifications.
Qualifications
- BSc in Food Science, BTech in Food Technology, BSc in Chemistry, Biochemistry, or other relevant Nutritional Sciences, or equivalent.
Experience
- Minimum of 2 years of experience in a similar role involving Food Production and Technical Specification/Development.
- Experience in Research and Development/New Product Development within a food FMCG manufacturing/production environment, preferably in edible and/or non-edible grocery items and/or frozen and chilled perishable items.
- 1-2 years of experience in developing food products from inception to the launching stage, improving both new and existing products.
- 1-2 years of experience working with Quality Management System
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Job Objectives
- Manage a value stream of products and services to deliver the required functionality and value.
- Provide support in designing processes and strategies for moving analytics close to the business and to position the Shoprite Analytics brand as a strategic enabler for the business.
- Work with the relevant cross functional teams to establish the solution roadmap that meets the business needs, drive continuous exploration to define the benefit hypotheses, processes and solution intent.
- Guide cross functional teams to plan, forecast and market the solution at each stage of the delivery lifecycle.
- Work closely with cross functional teams to ensure that feature breakdown is done effectively.
- Contribute as subject matter expert on BI solutions to drive business objectives.
- Represent the value stream in ART level events; ART syncs, inspect and adapt, PI planning, demos and continuous exploration reviews.
- Determine and track the profitability of BI products and services to assess their value-add to the business.
- Drive ongoing and open communication with internal departments and external stakeholders.
- Serve as key integration point for cross functional teams working on BI solutions.
Qualifications
- Degree in Business, IT, Data Science, Engineering, Marketing or another relevant field – (essential).
Experience
- +6 years’ experience in a similar role, with proven success launching new solutions and complex features and translating business strategy and analysis into successful solutions – (essential).
- Experience leading an agile team – (essential).
- Experience collaborating across multi-disciplinary teams to deliver complex solutions – (essential).
- Depth of understanding and experience with analytics and big data – (essential).
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Job Objectives
- Actively promote and sell our Money Market Account by effectively communicating its benefits and features to potential customers.
- Consistently meet and exceed sales targets by proactively seeking new opportunities and converting leads into Money Market Account holders.
- Utilise remote work to connect with clients and prospects through various communication channels, with the objective of maximising sales opportunities.
- Attend client meetings, conferences, or other events in support of sales initiatives.
- Demonstrate the ability to excel under pressure, maintaining composure and focus to achieve sales targets even in challenging situations.
- Possess strong technological skills to effectively utilize tools and platforms for sales activities and CRM management.
- Follow all sales processes and ensure best in class sales experience for our customers.
- Ensure accuracy of product and service-related information.
- Monitor sales targets and promote sales according to customer needs to meet and exceed targets without any comebacks (due to misinformation or incorrect product details).
- Deliver a superior customer experience as measured through customer feedback.
- Take ownership of each customer served and ensure all questions are addressed in a professional manner.
- Provide ongoing feedback and new ideas to the MMA team to continuously adapt and improve our customer experience.
- Ensure product knowledge is relevant and continuously updated.
Qualifications
Experience
- +2 years of sales experience in the retail banking sector.
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Job Objectives
- Working with the divisional buyer to manage the Buying department.
- Determine / extrapolate the correct pricing for different units of measure so that the correct pack size, cost and unit sale price on supplier vendor number are accurately loaded.
- Quality check cost and sales price loading after Buyers set up clusters (group per brand and store size / layout module), immediately correcting any errors identified.
- Capture and load retail prices ensuring a high degree of accuracy and meticulousness.
- Timeously resolve store queries raised as incidents and range / derange as appropriate.
- Facilitate and support Checkline with consumer queries, (e.g., stock availability and placing orders), arranging IBTs as required.
- Maintain accurate, timeous loading of newly listed products on the Buying platform as approved by the Buyer.
- Set flags on system to range/list products at store level.
- Timeously capture deranging and mark downs.
- Maintain up-to-date and accurate filing of invoices, costing documents, new article forms, and update documents per supplier.
- Generate comprehensive reports for appropriate actioning and reviews by the Buyer.
- Monitor and track progress and performance against KPI’s and proactively resolve issues or escalate to Buyer as required.
Qualifications
Experience
- More than 1 year's experience in a similar role, executing administrative functions and support related to the buying or planning process
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Job Objectives
- To ensure that sales and profit are generated.
- Ensure that the Pet Science store complies with labour and other laws.
- To meet customer expectations.
- To manage stock according to company policy.
- Ensure the continuous training and development of all employees.
- Ensure effective scheduling, forecast planning of staff and supervising.
Qualifications
Experience
- Management experience in a Pet Store
- Knowledge and experience in managing inventory, buying, staff, pet merchandising and costs and profitability of a Pet Store.
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Job Objectives
- To ensure that sales and profit are generated.
- Ensure that the Pet Science store complies with labour and other laws.
- To meet customer expectations.
- To manage stock according to company policy.
- Ensure the continuous training and development of all employees.
- Ensure effective scheduling, forecast planning of staff and supervising.
Qualifications
Experience
- Management experience in a Pet Store
- Knowledge and experience in managing inventory, buying, staff, pet merchandising and costs and profitability of a Pet Store.
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Job Objectives
- To ensure that sales and profit are generated.
- Ensure that the Pet Science store complies with labour and other laws.
- To meet customer expectations.
- To manage stock according to company policy.
- Ensure the continuous training and development of all employees.
- Ensure effective scheduling, forecast planning of staff and supervising.
Qualifications
Experience
- Management experience in a Pet Store
- Knowledge and experience in managing inventory, buying, staff, pet merchandising and costs and profitability of a Pet Store.
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Job Objectives
- Engage actively in delivering innovative Fresh Foods products, ensuring they drive innovation, enhance core growth, maintain consistent high quality, provide value for money, and ultimately surpass our customers' expectations.
- Ensure alignment with the overarching product development process within Fresh Foods, ensuring that product ranges are developed in accordance with agreed-upon product direction while adhering to brand values.
- Take charge of and support the product development process across all aspects, including recipe development, conducting factory trials (which requires traveling), drafting specifications and costing, packaging, negotiating costs with buyers, and product launches.
- Conduct continuous product, consumer, and competitor research, providing input and implementing various supplier strategies, including reformulating existing products for enhancement.
- Collaborate with cross-functional teams in commercial, technology, and planning to launch competitive and profitable ranges.
- Provide essential inputs for packaging development requirements, collaborating with the Packaging and Marketing Department on concepts, packaging, and the new product development process.
- Collaborate with the technical team to establish and continuously enhance quality standards and technical product specifications through local and international benchmarking to ensure compliance.
- Foster and enhance the relationship with the production team to uphold quality standards, internal systems, process flows, and traceability from raw product receipt through production to finished goods.
- Cultivate sustainable, mutually beneficial long-term relationships with suppliers to acquire the best products and inputs.
- Interface with the Quality Assurance Department regarding GMP, HACCP, ISO standards, specifications, customer complaints, and other quality matters.
- Offer ongoing factory support to address any product-related technical challenges and improve production processes.
- Delivering innovative bakery and confectionary products.
- Manage product development process and timeline across all aspects, including recipe development, conducting factory trials (which requires traveling), drafting specifications and costing, packaging, negotiating costs with buyers, and product launches
Qualifications
- Qualification at a Culinary School (preferred) or BSc - Consumer/Food Science or BTech - Food Technology and/or other relevant Nutritional Sciences, Dietetics and Culinary related or equivalent to
Experience
- Minimum 3 years experience in a similar role (Product Development / Production / Technical Specification / Quality Control)
- Development experience within the mentioned categories will be advantageous.
- Including experience and exposure:
- 2-3 years Product Development in a foods FMCG manufacturing / production environment - preferably in fresh foods.
- 1-2 years exposure to developing food products from inception, through production to the launching stage, improving new and existing products (highly advantageous)
- Computer Literacy - Gmail, Google sheets, Google Docs, Google Slides (preferred)
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Job Objectives
- To analyse and identify problems / exceptions related to maintaining an accurate Stock Ledger and take action to correct these.
- To ensure that all stock movement are accounted for accurately and timeously.
- To ensure that all Service Department production is captured on Blue Cube.
- To ensure in-stock status at all time.
- To ensure that management receiving checks are done on a daily basis.
Qualifications
- National Senior Certificate
Desirable
- Admin and Sales Management training
- Trainee Manager Training
- Cost control diploma
Experience
- 1-2 year related experience. Retail or Furniture environment desirable.
Method of Application
Use the link(s) below to apply on company website.
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