Vacancies at Coffee Importers and Roasters Organisation (CIRO)

The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis.  As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

A challenging opportunity exists for a Warehouse Supervisor to join the dynamic Ciro family at our Cape Town site.

Line Manager: Warehouse Manager

Job Specification:

Key Performance Areas:

Manage Warehouse Items and Inventory.

• Monitor “Expired, Short Dated, damaged” merchandise and report to Warehouse Manager.
• Manage the inbound of finished goods, handling, storage & distribution.
• Ensure all orders are shipped to customers in a timely manner in adherence to delivery schedules and report any issues.
• Communicate all delays or variances in inbound/outbound freight to the appropriate parties.
• Maintain strict controls over stock levels in order to meet internal and external demands.
• Plan warehouse space requirements in order to prevent loss or damage, and to achieve full warehouse optimization.
• Take into account full implications of planned production and other factors to plan warehouse space accordingly.
• Conduct weekly cycle counts and quarterly stock takes to ensure stock accuracy.
• Identify discrepancies between stock records and take action.
• Investigate causes of lost or damaged shipments and or other matters, make adjustment where necessary.
• Maintain Chep account and perform weekly physical counts.
• Perform/follow up on all queries related to stock in the warehouse.
• Ensure collections and returns are kept to a minimum.
• Loading of vehicles.
• Receive stock purchases from suppliers (Internal / External).

Manage Item administration

• Report and rectify all shortages / overs.

Manage Compliance to Health and Safety standards.

• Ensure adherence to OHASA.
• Monitor and control warehouse security.
• Enforce policies regarding security and safety in order to maintain a safe working environment.

Manage Warehouse Assets and Equipment

• Check all warehouse equipment for cleanliness and ensuring such is in working order.
• Control DC fleet compliment by ensuring vehicles are kept in good operating condition with servicing records kept up to date.
• Minimise environmental influences and mange effective energy in current warehouse structures.
• Perform and manage Health and Safety checks (Risk Management).
• Own business relationship with 3rd parties’ suppliers.

Qualifications and Experience:

• Matric
• 2 - 4 years’ experience in a warehouse environment
• Hyster license – Valid Forklift Driver’s License (advantageous) 
• SAP and Excel working knowledge 

Competencies:

• Thinking Analytically
• Continuously Improving
• Making Decisions
• Inviting Feedback
• Meeting Deadlines
• Attention to Detail
• Planning & Organising
• Maintaining Productivity

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The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis.  As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

An exciting opportunity exists within our team for a Technical Support Coordinator within our Gauteng team.

Line Manager: National Customer Service Manager   

Job Specification:

KEY PERFORMANCE AREAS:

Fielding Customer Calls

• Assist Customers (internal or external) in a professional friendly and effective manner
• Resolve Customer calls telephonically, using Technical skills, experience and Q Cards
• Email these resolved calls to the customer and keep a record of these calls
• Opening job cards in SAP, ensuring all info such as address, tel. numbers, contact person, equipment type, and proper description of fault is recorded
• Responsible to follow up on open job cards (updates, returns etc.)
• Capture relevant and accurate information on the job card which will assist the service technician when preparing for his call.

Managing Field Service Calls

• Tracking Technician progress throughout the day by monitoring incoming completed calls
• Monitor incoming calls throughout the day and route to available technicians where possible
• Rerouting Technicians and/or calls in order to ensure all calls will be completed without “over utilizing” a technician
• Monitor incoming calls to ensure technician comments are accurate and complete.
• Reroute all updates/Returns for the following day
• Inform Customers when we cannot meet our deadlines or attend to their calls timeously
• Coordinate Installations and Upliftments with sales department

Spares

• Liaise with stores to ensure outstanding job cards due to spares waiting get resolved and escalate to management

QUALIFICATIONS AND EXPERIENCE:

• 3 years’ experience in a technical administration and customer focused role
• Technical Repair experience will be advantageous
• Field Service Experience will be advantageous
• Minimum grade 12 
• Equipment Specific & coffee course will be advantageous

KNOWLEDGE REQUIRED:

• Computer Literacy - Microsoft applications
• Exposure to ERP systems

COMPETENCIES:

• Meeting Deadlines
• Attention to detail
• Planning & Organising
• Keeping Commitments
• Documenting Facts
• Building Relationships
• Staying Composed
• Working together

go to method of application »

The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis.  As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering. 

An exciting opportunity exists for a Junior Key Account Manager at CIRO in Bryanston, Johannesburg. The successful candidate will focus on growing both Regional Groups and Independents in these channels. 

Line Manager: Key Account Manager 

Job Specification:

Key Performance Areas:

• Lead with National Key Accounts Manager and Regional Sales Managers team to identify new business opportunities in the Inland Region
• Achieve growth objectives and agree on priorities required to execute this growth
• Hunting activities and focus aligned to deliver regional category targets/roadmap for the coffee category
• Drive basket growth through every new account
• Confidential customer contracts management – MOU & SLA where relevant
• Pricing management
• Customer relationship management
• Roll out Group business for Spar and select forecourt groups.
• Attend quarterly customer business reviews with existing Group Business
• Attend negotiations involving Confidential Terms & Conditions
• Driving Marketing Initiatives and promotions by group from inception
• Multi-level contact, Meeting with Customer Operations Teams as and when required ensuring effective communication at all times
• Collection of information from trade and customer on competitor activity at all times and sharing the detail with the relevant departments, marketing and regions
• Formulation of strategy to counter and leverage opportunity against the competitors 

Minimum Requirements:

Experience:                                                                   

• At least 5 years Foodservice and Out of Home Channel experience
• 5 years experience in a Sales role (Operations or Key Accounts) 
• Previous experience servicing the Forecourts and/or Restaurant Channel will be highly advantageous
• Coffee experience will be highly beneficial

Qualifications:

• Matric/Grade 12
• Completed degree in the relevant business field  

Additional Requirements:

• Excellent Beverage Solutions Experience and understanding
• Budget Management
• Strong Specialty Coffee Knowledge in the Out of Home market
• Strong all round Solutions knowledge and Customer service touchpoints
• Sales systems and procedures
• Knowledge of principles of Supply Chain (Planning, Procurement, Warehousing, Distribution, Transport, and Technical Centre Operations)

Competencies:

• Seizing business opportunities
• Taking initiative
• Maintaining productivity
• Keeping commitments
• Planning and organizing
• Minimizing risk
• Attention to detail
• Meeting deadlines
• Persisting
• Building relationships
• Documenting facts
• Articulating information