KEY RESPONSIBILITIES:
Customer Implementation Support: Review compliance to Customer implementation as per Corporate Governance, Policy and Procedure.
- Support and provide input for any new customer implementation to ensure all critical tasks enabling timely job costing are in place
- Review check list for all new customer implementations and raise flag if any critical item is not completed and corporate policy is not complied with
- Maintain Log for all customers involving PT charges and evaluate Principal/Agent relationship
- Review and ensure Customer IOP is in place
Financial Profitability Hygiene: Protect Financial profitability through Job/site profitability completeness check and reviews to drive Revenue assurance and deliver profitability in line with agreement, reduce losses due to process inefficiencies.
- Analyze and Review completeness of Job & Site profitability (CM1) - Loss making jobs and jobs deviating from defined profitability model with business functions
- Document and follow up on actions agreed to address process control gaps in loss making/low margin jobs and site review
- Document and address areas of revenue leakage with Delivery teams
- Document and address gaps of Product pricing with Product teams
Regional Health Metrics and Governance: Drive review of Global Health Metrics KPIs related to Operational profitability and process hygiene, Extend support to Regional /Area /Country Leadership on local risk reviews, drive performance management and risk mitigation actions.
- Drive local review of KPIs in Health Metrics
- Ensure adequacy and follow up of actions to improve health metrics
- Provide visibility (or escalate) to Area Leadership of the key Business and Financial risks including any mitigation plans
- Ensure adherence to GAM and RACI for all key processes leading from new customer implementation to execution
Operational Risk Management (1st line of Defense): Review Controls related to profitability (example: Job costing), identify root cause leading to control ineffectiveness and drive mitigation plan together with business functions, Internal and External audit support related to business execution.
- Review effectiveness of Internal controls (existing and new platforms) and action plans for ineffective controls
- Document and follow up with Business functions on clear action plans to improve control effectiveness
- Conduct reviews of critical processes and associated risk for the Area.
- Review and ensure Customer IOP are adhered to and updated
Business Transformational Projects & Process review: Review effectiveness of new platform/ process roll out, partner with CENBCO in conducting on-site reviews and provide recommendations to address local gaps.
- Support Business Process & Platform review with other corporate functions – GIA/GRC/CEN BCO
- Review effectiveness of new platform and process roll outs
- Partner with CEN BCO in conducting on-site reviews to address local gaps
- Support External audits and act as POC in the Area in providing necessary details
WHO WE ARE LOOKING FOR:
Someone with:
- Bachelor’s degree in Finance/Economics
- Thorough understanding of and minimum 3 years’ experience in the business to be able to drive performance and value
- Strong understanding of processes within LCL, FCL freight, Air freight and Land Based services (VAS)
- Results-driven, strong logical & analytical capacity
- Organized with high attention to detail
- Strong understanding of processes within Ocean freight, Air freight and Land Based services
- Team player, can act with teams regionally, locally as well as the GSC
- Ability to work independently
- Good communication and interpersonal skills, strong integrity
- Experience working in a challenging, fast paced and changing environment dealing with multiple tasks at the same time.
- Skilled in written and spoken English
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Opportunity
We are seeking a highly motivated and customer-centric Cargo Operator to join our diverse and inclusive team at A.P. Maersk South Africa, Cape Town. As a Cargo Operator, you will play a vital role in ensuring the efficient and cost-effective execution of cargo flow, while maintaining the highest standards of quality, safety, and customer satisfaction.
Responsibilities:
- Oversee end-to-end cargo flow processes, ensuring timely and efficient execution, while meeting customer needs and expectations.
- Collaborate with the Global Shared Services Center (GSC) and countries to ensure compliance with regulatory requirements and quality standards.
- Coordinate discharge activities and ensure that no units are loaded unless cleared.
- Manage transhipment bookings and optimize the network to minimize costs, while ensuring customer satisfaction.
- Handle all changes to discharge, load, and transhipment bookings, and execute all inter-terminal transfers.
- Manage husbanding activities, including coordination with third parties, to ensure efficient and cost-effective operations.
- Monitor vessel operations and manage cargo and vessel incidents to ensure safety and customer satisfaction.
- Ensure timely and accurate release of vessels, while maintaining compliance with regulatory requirements.
- Drive cost-effectiveness in cargo execution processes and proactively reduce waste.
- Identify and suggest continuous improvement possibilities in ways of working, and execute cost reductions through the SmartOPS process within the team.
- Responsible for special cargo operations and ensure customer-centric orientation with good interpersonal skills.
- Attention to details, meeting deadlines, and time management skills are essential.
Requirements:
- A minimum of 1-2 years of experience in supply chain, logistics, or a related field.
- Understanding of terminal operations, vessel experience is an advantage.
- Ability to work autonomously and take independent decisions under high-pressure scenarios.
- Strong customer-centric orientation with good interpersonal skills.
- Ability to deliver results in a challenging, fast-changing environment.
- Attention to details and ability to meet deadlines.
- Time management skills.
- MS package knowledge.
- High level English knowledge.
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