Vacancies at MTN

Job Description

Mission/ Core purpose of the Job:

• Drive MTN Business revenue growth through retention of existing clients and acquisition of new clients in the regions as per the defined MTN Business objectives. 
• To provide focused strategic facilitation and operational leadership for the regional team, and responsible for the integrity of MTN Business in the region. Provide, promote and support superior quality service to satisfy the needs of our regional customers.

Context:

• Fast moving industry with constantly changing business requirements and technologies
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications and ISP industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Responsibilities

Key Performance Areas:

Key Tasks:

Strategic Implementation:

• Execute the head office strategy customised for the regions
• Provide input the annual business plan 
• Translate the operational strategies into operational plans and activities to realise these strategies within the region
• Adopt and align regional strategies with that of MTN Business

Driving profitable Growth for MTN Business

• Increase solution selling by offering clients Value Added Services
• Grow monthly recurring revenue through new acquisitions, cross-sell and upselling
• Achieve current year SOV and Revenue Targets
• Ensure we maximise on existing contract values
• Maintain customer base by ensuring client issues have been resolved
• Manage customer churn (churn reduction)
• Increase ICT penetration with new and existing customers
• Increase uptake of value-added products into customer base
• Increase regional market share
• Lead virtual teams responsible for the delivery of customer success, customer satisfaction. 
• Assist the company in shaping the future value proposition by creating unprecedented value and opportunity for defined Mobile and ICT customers. 
• Build deep relationships within key customer accounts. 
• Sales planning, including developing and execution of business plans, as well as tracking of milestones.

Financial Management

• Forecast, plan, develop and review all budgets for the region in line with MTN SA financial requirements 
• Manage operating expenditure in the region in line with agreed budgets
• Identify and eliminate non-contributory expenditure.

Communication and co-ordination

• Develop and maintain efficient and effective co-ordination and interworking between planning and implementation teams in the region and between regional and central functions
• Ensure effective troubleshooting procedures are in place and utilised by skilled and motivated resources across the region
• Develop the matrix reporting and management practices in the region to be successful
• Develop, maintain and nurture a sound working relationship between the regional Enterprise division and all other associated parties, both within the company and externally.
• Ensure vendor interaction is managed appropriately 
• Submit reports to designated management, as per the standing instructions. 
• Interface with MTN Business leaders and attend monthly meetings with other Regional and BU Heads

Exceptional Client Experience

• Ensure delivery of exceptional client experience as per client services charter and SLA’s/OLA’s 
• Conduct regular surveys to monitor Client satisfaction
• Critically evaluate and optimise Fulfilment, Assurance and Billing environment for the region.
• Champion Billing issues resolution
• Champion Customer Fulfilment and Assurance resolution 
• Create good inter-departmental relations
• Motivating and developing all regional staff

Ensuring a Culture of Operational Excellence

• Planning and Delivery of a business plan
• Alignment of all activities undertaken in the region 
• Achieve sales forecast accuracy
• Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary
• Provide feedback on the impact of solutions on other areas of the business, as well as the interdependency of units
• Ensure continuous improvement and innovation at process and procedure level within All MTN Business operational departments
• Implement methods, systems and procedures to enhance effectiveness and meet departmental goals

Operations and Service enhancement 

• Input into the Sales strategy and the implementation thereof 
• Define, implement and input into identifying ways to fine-tune operational support methods to enhance effectiveness and meet departmental goals
• Identify and evaluate areas of improvement within the Sales department, identifying possible solutions to address deficiencies and implementing according to plan
• Ensure that all performance and key performance area standards of the function are monitored and tracked
• Analyse and interpret all data that interfaces directly with the division and report to the GM
• Implement operational analysis on sales structures that support the delivery of strategy
• Implement the quality standard frameworks and ensure that high levels of quality service are maintained and that all areas operate as close to global best practice as possible

Reporting

• Identify relevant information and data for reporting purposes during departmental meetings
• Identify and interpret relevant information and data for reporting purposes
• Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated
• Provide daily, weekly and monthly reports on all activities of the section to the GM.
• Feedback on any customer issues as soon as they arise and resolve 

Process and Procedure Effectiveness

• Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
• Implement a high standard of housekeeping and ensure it is maintained on a daily basis to avoid any none conformance.
• Ensure all documentation is filed in a manner that is easily retrieval by any member of the team and meet the organisational requirements.
• Manage all risks that could be customer affecting

Project Management

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Supervisory / Leadership / Managerial Tasks: 

• Collate and manage the budget for the region.
• Manage suppliers/contractors relationship to ensure deliverable are achieved in timely and cost effective period

Management of direct reports

• Monitor and co-ordinate work of direct reports
• Provide technical, procedural and policy guidance
• Evaluate performance (conduct performance appraisals)
• Transfer knowledge and skills
• Knowledge transfer programme Build and maintain team to deliver on set targets and objectives
• Manage human resources elements effectively
• Manage all PIP’s and performance management of the Team
• Define, cascade and manage targets and KPI’s across the Regions 
• Achieve results by using performance management and incentives
• Create an open door policy to ensure an efficient climate
• Treat everyone with respect and equality
• The performance management of subordinates and actioning of annual performance meetings twice annually and IDP’s to be actioned timeously
• Management of training and development for subordinates including their required course identification and recommendations
• Manage all timing and attendance of subordinates
• Manage team morale and attitude towards improved service delivery and focused actions
• ER knowledge to implement where and when applicable within the respective area of management
• Adhere to behave according to the Company values at all times
• To ensure that adequate training is received by staff, both informal and formal, and provide succession planning and career paths for staff.
• Providing guidance and tactical leadership in developing new methods and systems to continuously strive for improved performance of staff and the service provided to our customers
• Manage staff

Competencies

Head - Big Picture Focus 

• Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Decisive Problem Solver -  Has the mental agility to identify business challenges and explore effective solutions through effective influencing
• Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings

Heart – Emotionally Intelligent

• Culture and Change Champion -  Role models’ ethical practices by living the MTN values and vital behaviours for others to follow
• Guiding People Manager -  Is self-aware and guides team capability development through opportunity creation for realising potential
• Relationship Builder -  Builds relationships across the business in order to influence decision-makers and build team credibility

Hands – Results Focused 

• Results Achiever -  Produces sustainable divisional results through ethical practices
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of other

Qualifications

Minimum Requirements

Education:

• Minimum of 4-year tertiary qualification - Commerce (Financial, Marketing, Communications) or related and
• MBA/Masters Advantageous

Experience:

• Minimum 5 years’ experience with at least 3 years in relevant sector/ industry
• Minimum 5 years’ Sales/Regional management experience within a sales led organization that includes Sales managers, Key account managers, Account managers and Systems engineers. 
• Sales experience with Mobile and ICT and specific examples of closing large, strategic deals.
• Must have both the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process.
• Strategic technical knowledge, and can succeed as a leader and mentor in a demanding and rewarding sales environment.
• Requires understanding of Mobile and ICT buying cycles. 
• Understanding a broad range of company technologies and offering is required
• Strong skills in competitive sales and protecting the installed base as well as creating new opportunities is essential 
• Ability to understand customer needs and vision from a customer management perspective, match it against the full breadth of the company's value proposition, and position it in a powerful way in order to generate budgets and close deals. 
• Must have the ability to deliver business value to the account and build on customer relationships. 
• A solid sales track record (performance against target)

Apply Before 11/28/2025

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Responsibilities

Operational Delivery

• Data Mart Development and Maintenance:
• Design and maintain data marts to support analytics, reporting, and mathematical algorithms.
• Extract, transform, and load (ETL) data from various sources into structured formats suitable for analysis.
• Ensure data integrity, accuracy.

Data Science Capabilities:

• Stay abreast of the latest industry standards for Data Science tools & technologies.
• Translate identified business problems into data related or mathematical solutions. Identify what methods (e.g., analytics, big data analytics, or automation) will solve the problem.
• Analyse business problems with one’s discipline and question assumptions to help the business identify root cause.
• Make use of statistical methods, mathematical algorithms and tools & technology to “slice and dice” data and provide meaningful results to the business.
• Build algorithms and design experiments to merge, manage, interrogate and extract data to supply tailored reports as required.
• Machine Learning Operations Pipeline deployment

Data Governance and Quality Assurance:

• Implement data quality checks and validation processes to ensure high-quality datasets for analysis.
• Collaborate with IT and data governance teams to maintain compliance with data privacy and security standards.

Reporting and Visualization:

• Extract meaning from and interpret large sets of structured and unstructured data to deliver high quality reporting frameworks for business consumption.
• Develop interactive dashboards and reports to provide actionable insights to stakeholders at all levels of the organization.
• Collaborate with cross-functional teams to understand reporting requirements and deliver insights that drive informed decision-making.

Automation and Optimization:

• Ensure all data workflows and reporting processes are automated to improve efficiency.
• Optimize existing data pipelines and analytics processes to enhance performance and scalability.

Qualifications

Education:

• Bachelor's degree in Mathematics, Computer Science, Statistics, Data Science, Business Analytics, Actuarial Science, Business Mathematics, Informatics, Engineering or related.
• Evidence of participation in Machine learning competitions (Description of the problem and solution strategy).

Experience:

• Proven experience (5+ years) in Advanced Data & Analytics and Data Science.
• Big Data On-premise and Cloud Data Pipeline (M. Fabric) deployment
• Machine Learning Operations Pipeline deployment
• Web Open-Source Interface development
• API Development and Deployment
• Strong technical skills in data manipulation, analysis, and visualization tools such as SQL, Python, R, Tableau, or Power BI.
• Knowledge of database systems (e.g., Oracle, Teradata, or Snowflake) and cloud data platforms (e.g., AWS, Azure, or GCP).
• Excellent communication and stakeholder management skills, with the ability to translate technical concepts into actionable insights for non-technical audiences.
• Experience in the telecommunications/ Financial Services or Fintech Companies or related fields is a plus.

Apply Before 11/27/2025

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Responsibilities

Strategy Development

• Participate in the translation of the transmission strategy and architecture into long range plans for the Region
• Assist in formulating inputs towards technology strategy. 
• Assist in delivering a target Product and Services architecture with a 3 year time horizon taking global technology developments into consideration

 Planning & Delivery

• Responsible for the timely planning of the Regional Mobile Transmission networks within MTN 
• Drive execution of near term plans
• Forecast capacity and traffic and align with Radio, Core & IP plans and with strategy and roadmap
• Ensure correct planning of Transmission w.r.t fixed and mobile operator interconnections where required
• Plan transport capacity across access, backhaul and backbone infrastructure to support all of MTN’s bandwidth requirements 
• Evaluate new Access and Core Backbone Transmission Network Equipment and Specifications
• Identify geographical location for equipment to be installed
• Verify configuration 
• Ensure implementation of Transmission plans is carried out fully with a smooth handover to Network Operations for cutover and integration into the live network 
• Ensure that policies, procedures and quality standards are adhered to in the planning process

 Network Optimisation & Performance

• Ensure quality objectives are met and maintained
• Ensure future proof transmission plans to guarantee deliverables are met according to customer requirements both internal and external 
• Track and report on performance problems and performance improvements on division level 
• Investigate performance issues and identify changes required on division level
• Review design and drive optimisation changes
• Tender evaluations and formulations
• Provide high level support on the planned network/technologies

 Communication and co-ordination

• Ensure communication of plans and integration of feedback
• Prepare implementation and integration documentation
• Co-operate with and support of other network group departments at all levels
• Manage and interface with other areas of the MTN business outside of the transmission department as required for successful planning and implementation (e.g. with Suppliers, 3rd Parties, local Transmission Engineers and Business & Logistics department to ensure that contracts from a technical perspective are negotiated in the best interest of MTN) 
• Interface with regulator 
• Provide high level planning support function and representation (technical) for Transmission planning departments in MTN Group Operations

Financial Management

• Continuously strive to identify and eliminate non-contributory expenditure

Qualifications

Education:

• Minimum of 3-year degree/diploma in electrical light-current/electronics/communication engineering. 
• Code 8 EB driver's licence
• Fluent in English and language of country preferable

Apply Before 12/01/2025

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Responsibilities

The Consultant - Corporate Tax is responsible to achieve the following objectives:

Corporate Tax Compliance and Reporting

• Work with the Tax Accountant for the preparation of the monthly current tax computations, deferred tax computations and effective tax rate for the Head Office entities on the Tax Reporting tool (TRCS). 
• Work with the Tax Accountant the preparation of the bi-annual provisional tax returns.
• Liaise with the internal audit team as part of the Group’s internal audit review process.
• Work with the Tax Accountant for the preparation of the budget tax computations and quarterly tax computations. 
• Prepare year-end current tax computations, deferred tax computations and effective tax rate for the Head Office companies and liaise with the external auditors for any queries.
• Prepare the controlled foreign companies (CFC) computations relevant to the Head Office entities. As part of this, liaise with the Opcos for the foreign business establishment (FBE) analysis and application of section 9D of the South African Income Tax Act.
• Work with the Finance teams to manage the tax payments within the statutory timelines. 
• Prepare the quarterly tax risk registers for the Head Office entities.

Tax Advisory

• Support any corporate tax audits and/or enquiries for the Head Office entities.
• Formulate and implement improvements to tax processes in relation to corporate tax matters.
• Collaborate with the Risk team in addressing any tax risks that may emanate from corporate tax matters due to regulatory, political or other circumstances.
• Provide proactive tax input on business projects and request.
• Partner with finance, legal, and commercial teams to provide input to the tax implications of various transactions. 
• Support the implementation of tax-efficient structures. 
• Assist in the review of Group agreements and contracts to ensure compliance with policy and tax legislation. 

Tax Governance and Risk Management

• Assist with the design and development of MTN framework, policies and procedures for tax risk assessments.
• Maintain tax governance documentation, process maps, and internal controls in line with the Group’s risk management framework.
• Assist with the development/maintenance of the tax risk management policies for the Opcos and the Group.
• Support internal and external audits and information requests from tax authorities, internal audit teams ensuring appropriate documentation and risk mitigation.
• Investigate and resolve tax audit disputes and queries as required. 
• Ensure effective and efficient tax reporting.
• Contribute to the development of internal tax policies, ensuring alignment with group standards and regulatory expectations.

Stakeholder and Advisor Management

• Develop a culture of strong collaboration and effective team working.
• Liaise with external tax advisors, auditors, and Revenue Authorities on corporate tax matters.
• Build strong working relationships with local and regional finance teams to ensure smooth information flow and compliance. 
• Promote an ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
• Provide training to the business units and the Opcos when required. 

Continuous Improvement

• Assist in the design and/or improvements of systems that are relevant to Tax.
• Assist the Senior Manager to develop and enhance tools and techniques for tax risk identification, measurement and monitoring.

Role Dependencies

• Understanding of finance reporting lifecycle
• Understanding of the evolving tax landscape 
• Understanding of corporate tax trends and tax regulations 

Qualifications

Education:

• Minimum Bachelor’s degree in Tax, Accounting, Finance or related field
• Postgraduate degree in Tax, Finance and/or equivalent
• Relevant professional qualification in Tax (advantageous)

Experience:

• Minimum 5 years corporate tax experience, preferably with the Big 4 audit/advisory firms and/or in-house 
• Strong knowledge of South African corporate tax laws
• Experience working with external auditors and the South African Revenue Services in relation to corporate tax matters
• Experience in tax risk assessment, tax audits, tax advisory and end-to-end tax compliance function
• Experience in continuous improvement through implementation of best practices (Tax)
• Experience in effectively managing multiple priorities in a dynamic environment
• Working experience in a Group company environment

Capabilities:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achieve, Operationally Astute

Functional Competencies:

• South African and International Tax Laws
• Tax Accounting and Tax Audits
• Tax Planning, Reporting and Analytics
• Tax Optimisation

Key competencies: 

• Expertise in corporate tax compliance, tax accounting and tax reporting.
• Proficiency with ERP systems (Oracle preferred). 
• Strong analytical and problem-solving skills with commercial awareness.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Organised, detail-oriented, and capable of managing multiple priorities under tight timelines
• Proactive mindset, with the ability to identify and address potential tax risks early.
• Adaptable and eager to stay current with evolving global tax developments.

Behavioural Qualities:

• Accountable
• Adaptable
• Agile
• Communication
• Cultural awareness
• Inquisitive
• Innovative

Apply Before 11/27/2025

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Mission/ Core purpose of the Job

• This role plays a critical part in enabling the implementation the Experience Centres/Stores sales and service strategy across both nonowned and owned stores.
• This Regional role focuses on Execution, Operations, Compliance, and Performance Management at the store level. It acts as an extension of the centre (Channel) team, ensuring that strategy, set by the centre, is effectively implemented in the regions. This role drives store performance through operational excellence, adherence to compliance, and execution of service initiatives.
• With store staff management now centralized under the Manager role, this position will focus assisting in driving sales performance, customer engagement, and market optimisation. It will also introduce a stronger level of independence in evaluating store sales effectiveness without
  direct operational oversight.

Responsibilities

Key Activities & Responsibilities

Strategy Execution and Input

• Execute store sales and service strategy (defined by the centre) across the MTN stores and significantly contribute to achieving the revenue targets by monitoring and driving store performance and ensuring KPIs are met.
• Provide valuable input and feedback to manager regarding Postpaid sales through on-the-ground observations and insights into customer needs. This may include working closely with the Dealer Sales Manager and Postpaid Manager to adapt strategies based on performance trends and competitive positioning.
• Provide input into the long-term plan (1-2 years) for the MTN Shops in the region.
• Leverage market insights and customer data to drive targeted postpaid sales initiatives.

Sales Growth & Performance Optimisation Execution

• Serve as the primary link between the central team and store operations. Strengthen relationships with dealers and franchise stores to enhance performance.
• Work closely with store supervisors to ensure alignment with strategic goals.
• Provide regional insights on store performance, customer trends, and operational challenges.
• Track and report on Area stores sales performance and works with the Centre and Dealer to address performance gaps.
• Track, monitor and report on prepaid element in BRC.
• Align with regional marketing specialists to ensure effective and relevant POS in stores.

Customer Engagement & Postpaid Experience Enhancement

• Champion postpaid customer experience improvements within the retail space.
• Collaborate with store teams to ensure a seamless and compelling customer journey.
• Monitor and provide feedback on postpaid service delivery, ensuring high satisfaction levels.
• Support and enables (store promotions assistance – sufficient stock) implementation of promotional plans and materials as defined by MTN SA.
• Manages interlocks with the Dealer Sales Managers in the centre for inventory issues, customer complaints resolution, escalations and performance of stores.
• Collaborates with Customer Liaison Officer to ensure effective methods and standards are in place for delivery of Customer Experience as defined by MTN SA.
• Liaise with manager trade communication on discrepancies between Y’ello trader and system.
• Identify operational inefficiencies and drive process enhancements.
• Ensure the seamless integration of new technologies and business practices into store operations.

Collaboration with Store Operations & Compliance

• Communicates and monitors the adherence to MTN Policies, Processes and Procedures (PPP) and CX service levels at the stores.
• Works with dealers and store supervisors on the governance of stores as a subject matter expert, who understands the channel in detail including the store structures and working of stores in similar sectors.
• Work alongside store supervisors to align on sales execution while maintaining operational independence.
• Work with The Centre and Dealer to resolve store issues/ queries and liaise with relevant areas within MTN to escalate issues/ queries within agreed SLA’s.
• Address execution gaps, ensuring smooth store operations and regulatory adherence.
• Works with Postpaid Manager to devise store call cycle as well as call cycle checklist and regularly conducts physical audits of the stores utilizing agreed upon audit list.
• Ensures store standards and processes through compliance and quality checks (conduct internal audits and action non-complaint issues arising).
• Ensure stores are effectively utilizing customer service monitoring tools.
• Provide insights and recommendations on store-level sales performance without direct involvement in daily operations.
• Ensure all BRC store offerings comply with all regulatory and business policies. Connect with stakeholders on any issues and gaps identified, finding resolution thereof.

Insights, Reporting & Continuous Improvement

• Maintain constant feedback loops with Dealer and Dealer Sales Manager in order ensure store performance and excellent service delivery – this may include identifying patterns and trends to be resolved internally, and escalating consolidated findings pertaining to customer requests.
• Keep abreast of and pursue opportunities to increase sales and quality of service provided in collaboration with dealer and Dealer Sales Manager.
• Utilize data analytics to assess sales trends, customer behaviors, and competitive benchmarks.
• Execute on the continuous improvement of systems, processes, and service/product delivery at points of sale (POS).
• Drive continuous improvement in postpaid sales approaches through performance reviews and best practice sharing.
• Drives the improvement opportunities for systems, processes and procedures to drive efficient sales and service levels.

General Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

People and Culture

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.

Qualifications

Education, Skills and Experience

Education

• Minimum of relevant 3 year Degree /Diploma or related

Experience

At least 3 years experience in a retail operations, sales execution, or business performance role, preferably in the telecommunications or consumer services industry.

• Strong background in store operations management, compliance enforcement, and sales execution.
• Experience in managing dealer or franchise relationships and optimizing store performance.
• Experience working cross-functionally with central teams to execute on-the-ground initiatives effectively.
• Experience in customer engagement and experience management, ensuring high satisfaction and retention in the postpaid segment.

Skills

• Exposure to customer experience measurement tools and performance improvement methodologies.
• Retail Sales Systems & POS
• Product Knowledge
• Process Optimization
• Governance, Risk, and Compliance (GRC) Tools

Apply Before 12/02/2025