Vacancies at Scorpion Legal Protection

• Client Liaison: Greet clients and attend to queries in a friendly and professional manner.
•  Telephone Management:Direct incoming calls and take telephone messages. 
• Data Capturing: Update details on the database. 
• Diary Management and Other Administration:Book appointments, make travel arrangements, and handle other admin duties. 
• Reporting:Prepare weekly and monthly reports 
• Positing:Attending to posting of legal letters and other correspondence
•  Indexing: Attending to the digital indexing of correspondence

Requirements

MINIMUM REQUIREMENTS AND GENERAL WORKING CONDITIONS

• EducationMust have Matric (Grade 12); and Any other administrative diploma/certificate (advantageous)
• ExperiencePrevious experience in customer services environment (advantageous) Previous experience working in a law environment (preferred).
• OtherMust be computer literate (basic); specifically, MS Word, Excel and Outlook Intermediate typing (must).

go to method of application »

Management of Branches and Departments ·      

• To personally manage home branch as branch manager (when applicable and appropriate).
• Effectively monitor branch activity levels within the region in respect of customer service, branch administration and claims management while conducting branch inspections and quality audits as and when required.

People  Management &  Employee Relations & Career Development ·       

• Effectively manage all staff issues including talent management, performance management; discipline, staff development, career pathing/succession planning, training and development; etc.

Financial Management

• Develop, monitor and manage regional budgets including but not limited to;monitoring of expenses and identifying areas of possible abuse/ fraud.

Organisational Development

• Identifying opportunities for growth in the region focusing on the opening and closing of branches where appropriate and all that it entails including lease negotiations, etc.   
• Review procedures, systems and processes in branches making recommendations for improvement and implementation
• Maintain and improve region’s operations by monitoring your branches’ performance; identify areas of improvement and training gaps on staff performance; prepare and submit action plans; ensure implementation of action plans;
• Draw, prepare and analyse daily, weekly and monthly reports from branches and other sources;

Relationship Management

• Monitor and maintain high quality customer service levels, compliance to service standards culminating into high productivity levels by legal advisors;
• Audit and assess routine case files. Ensuring that correct legal advice and assistance is being given to clients and that files are being administered correctly and timeously to ensure prompt quality service to members;
• Foster and maintain good working relationships with all stakeholders and members.
• Establish good working relations with the panel of attorneys and external stakeholders

Marketing and Project Management

• Development and implementation of ad hoc projects and action plans Setting Targets and Reporting Assist branches with target setting and compile weekly and monthly reports.

Requirements
MINIMUM CRITERIA AND PRE-REQUISITE COMPETENCIES

Education

• Completed Legal Degree
• Management qualification is advantageous.

Experience

• At least 4 - 7 years extensive management experience with a proven track record essential.
• Extensive Human Capital and IR experience.
• Intermediate experience with MS Office (Excel, Word, PowerPoint, Outlook).
• Experience in management of large and diverse teams.
• Management experience at senior level is advantageous.