Vacancies at Vodafone Global Enterprise

Role Purpose:

• The Junior Product Manager supports the product management team in the development, launch, and lifecycle management of products.
• This role combines product coordination with business analysis to support the development, improvement, and delivery of products and services.
• It involves coordinating with cross-functional teams to ensure product initiatives align with business goals, using data and stakeholder input to drive informed decisions., conducting market research, tracking product performance, and assisting in the execution of product strategies.
• Junior Product Manager works to Agile principles and will be responsible for the prioritization and delivery of the backlog of change initiatives to maximize business benefit of the products and features we offer.
• The rote works closely with the team to develop user stories, acceptance criteria and full business benefits, and convey the vision onwards to our in-house Scrum teams, or, where required, to our Offshore development partners

Your responsibilities will include:

• Assist in the development and maintenance of product documentation, including specifications, roadmaps, and user guides.
• Conduct market and competitor research to support product positioning and strategy.
• Coordinate with design, engineering, marketing, and sales teams to ensure timely product development and launch.
• Monitor product performance metrics and prepare regular reports for stakeholders.
• Support the product team in managing product backlogs and prioritizing features.
• Develop and define user stories / items and acceptance criteria from the feature and capability roadmap defined by Product Managers.
• Maintain up-to-date knowledge of industry trends and customer needs.
• Assist in preparing presentations and materials for internal and external stakeholders.
• Analyse and report delivery risks and opportunities, and engage stakeholders for communications and decision-making
• Participate in retrospectives to identify improvement opportunities
• Act as a point of business contact for the DevOps team
• Gather and document business requirements from stakeholders and translate them into functional specifications.
• Analyse business processes and identify areas for improvement or automation.
• Support the development of business cases for new product features or enhancements.
• Collaborate with stakeholders to define KPIs and success metrics.
• Assist in preparing reports, dashboards, and presentations to communicate findings and recommendations.
• Conduct gap analysis and impact assessments for proposed changes

The ideal candidate for this role will have:

• Bachelor’s Degree in Computer Science, Information Systems, Business Commerce, or other related field
• 3 -5 years of experience in a business analysis or product support role
• Experience in agile methodologies, such as Scrum, Kanban, Extreme Programming (XP), Test Driven Design and Behavioural Driven Design
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and familiarity with tools like Jira, Confluence, or Trello is a plus.
• Analytical mindset with attention to detail.
• Proficiency in Microsoft Excel, PowerPoint, and business analysis tools
• Experience in the use of analytics and AB / multivariate testing
• Experience with requirements definition and use case modelling
• Experience and knowledge of the Telecommunications industry strongly preferred

Core competencies, knowledge, and experience:

• Passion for product development and innovation.
• Ability to work collaboratively in a fast-paced environment.
• Eagerness to learn and grow within the product management field
• Excellent problem solving skills, with the ability to minimize overhead tasks for the team and manage interdependences with other teams
• Excellent relationship building and influencing skills, with the ability to foster an inclusive team culture
• Excellent business acumen and understanding of the role of the capability in contributing to business value
• Understanding of mobile money, payments industry and emerging business and technology trends
• A strong customer-centric focus, with an entrepreneurial and ROI mindset
• Strong financial management skills and acumen
• Strong time-management skills, with the ability to juggle multiple balls, and comfortable working under pressure
• Excellent verbal and written communications and collaboration skills, with the ability to work closely with the delivery team to deliver user stories
• Ability to work independently and collaboratively in a dynamic environment.
• Detail-oriented with a proactive approach to identifying and solving problems
• User story definition and refinement
• Proficient in Agile environment and methods
• Market research, design thinking, and lean start-up methods; business modelling
• Customer experience design of digital products and services
• Data-driven decision making

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 15 July 2025.

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Role Purpose/Business Unit:

• To lead the strategic and operational Credit-to-Collect (C2C) function across Vodacom South Africa (VSA), overseeing the full cycle from credit risk assessment to cash collection.
• This role defines VSA’s credit appetite for both consumer and enterprise customers, ensures alignment with financial goals, and embeds strong credit governance across the business.
• The role is responsible in leading the transformation of credit operations from reactive execution to predictive, data-driven decision making.
• The incumbent will manage policies, people, processes, and systems to minimize credit risk while supporting commercial growth.
• The incumbent will be responsible for deploying, applying and operationalising data models and insights to reduce credit risk, enhance collections efficiencies and improve forecasting accuracy.
• The ME of Credit to Collect plays a strategic role in supporting VSA’s customer retention efforts by identifying and addressing credit and payment related drivers of customer churn.

Your responsibilities will include:

Strategic Credit leadership:

• Define and implement VSA’s credit strategy and risk appetite across all segments (consumer and enterprise).
• Develop and enforce credit policies, scorecards, and risk segmentation frameworks based on internal data and external bureau insights such as TransUnion, Experian, XDS etc.
• Serve as the credit governance authority, providing oversight on credit risk exposure, credit terms, customer onboarding practices, and write-off policies.
• Advise the VSA FD and Executive teams on portfolio risk trends, bad debt provisions, and trade credit exposure forecasts.

Operational excellence:

• Oversee all aspects of the Credit-to-Collect process: credit assessment, cash application, collections, dispute resolution, and reporting.
• Lead the deployment and optimization of credit and collection systems and Dispute Management modules in collaboration with VSA IT and Finance.
• Ensure customer master data integrity and compliance with FICA, KYC, POPIA, and National Credit Act requirements.
• Build and manage a high-performing Credit & Collections team (including consumer and B2B portfolios).

Stakeholder & Cross-Functional Engagement

• Partner with Sales, Legal, COPS, and FBPs to align credit decisions with business growth while managing risk.
• Partner with COPS and commercial teams to identify and reduce involuntary churn.
• Lead credit committee meetings and engage with external partners such as credit insurers, debt collectors, legal counsel).
• Act as an escalation point for large or sensitive customer disputes, blocked orders, or high-value debt.

Performance & Risk Reporting

Deliver monthly executive-level reporting on:

• Credit risk exposure and segment-level performance
• Days Sales Outstanding (DSO) and collections efficiency
• Bad debt provisioning and forecasted impairments
• Credit limit utilisation and exposure by customer tiers
• Lead data-driven strategies to optimize the credit to collect lifecycle using SAP, bureau data and analytics platforms.
• Use SAP and BI tools to generate actionable insights and drive continuous improvement.

The ideal candidate for this role will have:

• University graduate, preferably from Finance and Accounting, Statistical Science, Business Administration, Economics, etc.
• Minimum of 10 to 15 years’ experience (with 3 years in a senior management role) in Credit to Collect.
• Experience with both Consumer and B2B credit portfolios
• Telecommunications/ Banking sector experience is desirable.

Core competencies, knowledge and experience:

• Leadership skills and experience in managing teams in a complex and changing/dynamic operating environment
• Strong team leader/interpersonal skills
• Excellent communication skills to ensure a transparent representation of the results, processes and procedures and to influence multiple stakeholders
• Able to manage through competing or conflicting targets
• Can Do’ mindset with focus on customer satisfaction beyond expectations
• Analytical mind, able to work with detail and to see the ‘big picture’

Closing date for Applications: 22 July 2025.

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Role Purpose/Business Unit:

• Delivery of Finance Operations & Margin Assurance targets, including financial control, finance transformation, digital finance, quality targets for all accountabilities, and the delivery of related operational efficiencies in line with the Finance Operating Model (FOM).
• Ensure effective relationship and performance management at world-class leading operational excellence with Vodafone Finance and Shared Services by setting, steering and controlling dedicated KPIs, manage and support formal governance routes for escalation of issues and queries.
• This results in an effective and efficient risk, accounting and compliance management, including the fulfilment of all governance and statutory reporting requirements, the preparation of internal reporting, budgets and operating plans, development and application of detailed policies and operating procedures to ensure compliance with Group standards and tax/legal/statutory requirements.
• Proactively driving optimisation of accounting treatment and month-end close deadlines, working through a large, dedicated team and shared services team responsible for the various aspects of financial operations
• Ensure an effective organisational structure and lead the team to a proactive continuous improvement of processes, systems and people, leverage our insight in the engagement with the business and provide a platform for our people, to develop their career and employability

Your responsibilities will include:

• Takes responsibility for the output of Finance Operations and Controls processes for Vodacom South Africa
• Lead the Finance Operations, financial accounting processes and procedures ensuring the integrity and reporting of all actuals
• Aggregates and provides relevant, accurate and timely financial and management information
• Direct effective partner relations and performance management with SSC and Finance BP’s
• Takes responsibility for the sign-off of SOX for Financial Operations processes
• Create a culture of proactive continuous improvement of processes, systems and people and provide a platform for the people to develop their career and employability
• Develop a robust pool/pipe of talents

The ideal candidate for this role will have:

• CA or BCom. Accounting Honours and/or equivalent
• Minimum of 10 -15 years’ experience (with 3 years in a senior management role) in finance.
• Telecommunications sector experience is desirable

Core competencies, knowledge and experience:

• Leadership skills and experience in managing teams in a complex and changing/dynamic operating environment
• Strong team leader/interpersonal skills
• Excellent communication skills to ensure a transparent representation of the results, processes and procedures and to influence multiple stakeholders
• Able to manage through competing or conflicting targets
• Can Do’ mindset with focus on customer satisfaction beyond expectations
• Analytical mind, able to work with detail and to see the ‘big picture’

Closing date for Applications: 22 July 2025.

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Role Purpose/Business Unit:

• Provide regulatory advisory support to the Vodacom Group (“Vodacom” or “Group”) and Vodacom Group OpCos (“OpCos”), maximising expertise from the Vodafone external affairs, regulatory community, to achieve our strategy at Vodacom Group and OpCo level;
• Support OpCo teams to ensure that the local entities have the required licences and comply with the relevant regulatory requirements to operate; and
• Ensure all regulatory matters are reported and managed in accordance with the Group governance requirements and processes, delegation of authority, as well as Group Policies and Codes of Conduct.

Your responsibilities will include:

Regulatory advisory support

• Provide regulatory support to OpCos on key issues identified in annual Group External Affairs strategy and as requested, leveraging experts from Vodacom and Vodafone (focusing on the sharing of best practice to empower OpCo teams).
• Vodacom Group in-country representation with national, regional regulators (including sector-specific regulators, competition regulators and data protection authorities) to support Group and OpCo strategy and requirements.
• Be an active participant in Vodafone and Vodacom Regulatory community initiatives.

Licence and compliance requirements

• Support OpCo regulatory and company secretarial teams to ensure that licences are in place and renewed on terms which are in the company’s interests.
• Support OpCo regulatory and company secretarial teams to ensure that all corporate legal requirements and registrations are in place.
• Highlight any risks to Vodacom Group, and support OpCos to ensure that risks are mitigated.
• Put in place a regulatory compliance programme, supporting the OpCos with their compliance and reporting requirements, including as required by Vodacom Group Compliance.

Group regulatory governance and reporting

• Ensure Vodacom Group interests are represented by the OpCos on all material issues and ensure that the OpCos understand and work in accordance with the Delegation of Authority and Public Policy Code of Conduct. In event of deviation, work with ME Group Public Policy and Regulatory to resolve as appropriate.
• Ensure that Vodacom Management (and Vodafone Management in accordance with the Delegation of Authority) are briefed on the value and risk of material regulatory issues.
• Provide all regulatory reports and information required by Vodacom Management and Vodafone Group.
• Group-wide policies and strategies
• Working with the Group Public Policy and Regulatory team, develop Group-wide policies and strategies, which can be used by Group and OpCo representation with key stakeholders and regulators.

Regulatory and External Affairs community and development programmes

• Participate in and contribute to the Regulatory and broader External Affairs community and activities to ensure that we are leveraging the benefits of a global company with strong local roots, specifically in area of regulatory.
• Provide regulatory contribution to the External affairs initiatives and projects to increase understanding and build capability across the community, including coaching, training, presentations, workshops etc.
• Strategy and new business regulatory support
• Provide regulatory support to strategy and new business activities, including M&A activities, due diligences and assessments of opportunities.

Regional and sub-regional institutions engagement

• Provide regulatory support on matters being worked on by regional and sub-regional institutions (i.e ITU, ATU, SADC, CRASA, COMESA, EAC, GSMA) to secure regulatory decisions and minimise risk.
• Vodacom Group representation with regional and sub-regional institutions as required.

Digital document management

• Ensure all reports and important documents are up to date and placed on the relevant digital management systems.

The ideal candidate for this role will have:

• Relevant degree in law, economics, compliance or a similar competency
• Post-graduate degree in law, economics, compliance and/or business, advantageous
• Professional certifications advantageous
• 10+ years’ experience (including senior management experience) in telecoms, banking or related highly regulated industry i.e. similar socio-economic and security features dealing with regulation, government / public sector relationship building, etc.

Core competencies, knowledge, and experience:

• Experience of senior leadership and management in a matrix organisation working with highly specialised experts.
• Significant experience and track record of managing strategic outreach with a diverse set of stakeholders
• Track record of identifying, monitoring and analysing policy and regulatory issues across African jurisdictions. Good understanding of policy and regulatory issues facing communication and financial service providers required.
• Excellent communication skills – written and verbal
• Experience executing cross-functional campaigns

Closing date for Applications: 22 July 2025.

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Role Purpose/Business Unit:

• Provide secretarial and administrative support to the ME: Group Compliance / ME: Group Legal
• Assist in creating a high-performing team by supporting the wider teams and ensuring team communication, activities and celebrations.
• Organisational and administrative support for the Vodacom Intellectual Property portfolio

Your responsibilities will include:

Diary Management:

• Maintain and manage multiple complex calendars and schedule meetings, and appointments, including booking boardroom and arranging catering on as needed basis.

Communication (Oral and Written):

• Provide secretarial support at various meetings and record minutes.
• Prepare PowerPoint presentations and reports and assist with preparation and formatting of all manner of documents
• Compose and type responses to office correspondence and inquiries for the ME: Group Compliance / ME: Group Legal signature.
• Liaise with clients, suppliers, service providers and VIP guests.

Organisational and administrational support including Office maintenance:

• Co-ordinate events, meetings conferences, seminars, workshops and management of strategic workshops
• Coordinate team building and conference activities.
• Co-ordinate travel arrangements and business itineraries for national and international travel, including VISA applications, travel bookings and logistics, and logging and claiming of expenses. Keep a complete, confidential and up to date record of all matters related to the Business area.
• Assist new personnel with obtaining necessary office equipment and management of stationery for division.
• Create and maintain an effective filing system
• Responsible for office area maintenance
• Administration of company tools such as company phones, SIM cards, IT equipment
• Ensure health and safety awareness and adherence in the office are adopted by the whole team
• Ensure all operational risks are up to date and are managed accordingly
• Updating and maintaining of electronic storage/ repositories of agreements, opinions, reports and other documents
• Arranging for electronic signature of agreements and other documents using Docu-sign or other electronic signature platforms
• Tracking all tasks and work in progress and reporting on work in progress
• Other administrative tasks on an as needed basis

Relationship Management and Team Culture:

• Maintain a close working relationship with other divisions within the wider Vodacom business units and relevant Vodafone business units.
• Understands importance versus urgency of issue, and who needs to be addressed or informed
• Knows what should be confidential and demonstrates a high level of discretion
• Understands the players who are important to the business and manages those relationships appropriately
• Assisting with onboarding of new team members

Budget and Reporting:

• Ensure deadlines around budgeting, reporting, training etc. are efficiently planned and delivered
• Ensure reconciliation of all spend
• Co-ordinate standard monthly reports and other reports
• Provide overview of opex budget and direct expenses budget and highlight anomalies
• Ensuring the processing of all supplier invoices, claims and expenses (including creating and receipting of purchase orders, and managing records in Excel and budgets in relation thereto).

Core competencies, knowledge, and experience:

• Excellent administration skills are essential
• Excellent organizational and time management skills are essential
• Ability to pay attention to detail is important
• Computer Literacy skills – MS Office (Word, Outlook, Excel, PowerPoint) are essential
• Excellent interpersonal and communication skills are essential and a team player
• Good oral and written communication skills are essential
• Ability to always maintain confidentiality
• Ability to work under pressure and meet tight deadlines and embraces change
• Ability to work independently
• Results orientated and self-motivated
• Business awareness of Online, sales, service, marketing and finance is essential
• Team cohesion ability
• Political savvy
• Ability to co-ordinate across multiple time zones
• Good numeracy skills
• Knowledge of Microsoft Office – Word, Outlook, Excel and PowerPoint, SharePoint Microsoft Project, Internet, Oracle etc. is essential
• Knowledge of IT/ Telecommunications environment will be an advantage.
• Knowledge of office management is essential
• Financial administration experience will be beneficial
• Para-legal experience will be beneficial

The ideal candidate for this role will have:

• Matric is essential
• Secretarial certificate/ diploma or equivalent qualification is essential
• A minimum of 3 years executive secretarial experience
• Minimum 5 years Business Administration experience in a corporate environment
• Must have experience in dealing with Directors and Senior Leadership team members
• Previous experience in a Risk Management and Forensic Services function would be an advantage
• Experience within the telecoms/ ICT or Big 4 Accounting Firm environment would be an advantage

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 15 July 2025

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Role Purpose:

• As part of the M-PESA Africa Architecture Team, you will lead the design and standardization of hybrid infrastructure across cloud and on-premises environments, ensuring alignment with M-PESA's platform modernization, cloud adoption, and zero-trust security goals.
• You will work closely with platform teams, DevOps engineers, domain architects, and operations stakeholders to ensure our digital infrastructure is resilient, cost-optimized, and future-ready.
• This role sits at the intersection of infrastructure engineering, architectural governance, and cloud transformation—critical in enabling the real-time, high-volume, secure transactions that power over $1.2 billion in daily value exchange across Africa.
• The agile SAFe Framework has been adopted across M-PESA and in line with the framework you will acquire a systems thinking mindset that supports the continuous flow of value through the Continuous Delivery Pipeline enabling and fostering a DevOps culture.
• Working closely with Agile Teams, you will support the delivery teams through architectural enablers, technical runways, and hands-on guidance.

Your responsibilities will include:

Infrastructure Architecture & Planning

• Define and maintain the target-state infrastructure architecture across data centres, cloud platforms, and edge environments.
• Lead the roadmap for infrastructure modernization including virtualization, hyperconverged systems, containerization, and network overlays.
• Establish infrastructure patterns and blueprints for compute, storage, backup, disaster recovery (DR), and network architectures.
• Align infrastructure strategy with enterprise architecture principles, performance objectives, and service-level agreements (SLAs).

Cloud and Hybrid Enablement

• Drive hybrid and multi-cloud architecture strategy across AWS, Azure, and private cloud (e.g. OpenStack, VMware).
• Architect secure, compliant infrastructure-as-code pipelines, integrating Terraform, Ansible, or similar tools.
• Guide cloud landing zone design, VPC architecture, identity federation, and interconnect strategies.
• Ensure observability, cost governance, and elasticity in cloud-native workloads.

Security, Resilience & Compliance

• Embed security-by-design principles into infrastructure blueprints, including microsegmentation, encryption, and zero-trust access.
• Architect HA/DR solutions across critical systems, ensuring geographic redundancy and failover readiness.
• Ensure infrastructure compliance with PCI-DSS, ISO 27001, and local regulatory requirements.
• Support infrastructure risk assessments and penetration testing preparation.

Governance & Collaboration

• Participate in Architecture Review Boards to assess infrastructure impact and conformance to strategy.
• Collaborate with DevOps, SRE, security, and operations teams to promote infrastructure reliability and automation.
• Engage with vendors, cloud providers, and technology partners for capability assessment and solutioning.
• Produce and maintain infrastructure architecture documentation, standards, and runbooks.

The ideal candidate for this role will have:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Network Engineering, or related field, or equivalent work experience.
• 8+ years technical background inclusive of infrastructure architecture experience
• Domain experience in Financial Services and Financial technologies will be an added advantage
• Has demonstrable knowledge and experience in both Agile and Waterfall methodologies
• Strong background in data center and cloud network architecture, compute and virtualization, storage and backup,
• hybrid cloud design, IaC and automation, CI/CD and infrastructure observability.
• Experience with platform engineering, service mesh, and secure enclave deployment.
• Familiarity with Fintech or payments-grade infrastructure standards.
• Clear understanding of layered security, zero trust, and identity federation.
• Demonstrated hands-on experience architecting Infrastructure: Hybrid/multi-cloud architectures (AWS, Azure, GCP),
• container orchestration (Kubernetes), IaaS/PaaS adoption models.
• Deep understanding of architectural implications for regulatory compliance frameworks (e.g., PCI-DSS, GDPR, ISO 27001).
• Experience integrating Zero Trust Architecture, identity management (OAuth2, OpenID, SAML), and encryption protocols into enterprise design.
• Familiarity with architecture risk assessments, threat modelling, and secure-by-design principles.
• Strong experience in designing high traffic, scalable, reliable, and secure infrastructure.
• Understanding of cloud architecture and services (e.g., serverless computing, containerization, orchestration).
• Experience leading or supporting large-scale modernization or transformation programs (e.g., core banking revamp, mobile money overhaul, ERP replacement).

Desirable

• Kubernetes cluster design and day-to-day operations experience.
• Experience integrating 3rd-party observability platforms (e.g., Datadog, Splunk).
• Exposure to edge computing, CDN integration, and mobile backend scaling strategies.
• Cloud certification (e.g., AWS Certified Solutions Architect, Azure Architect Expert).
• Experience of continuous delivery and release automation processes.
• Knowledge and interest in market leading Payments technologies, suppliers and innovations
• Understanding of technical and architectural policies and ability to transform that policy into detailed technical design.
• Experience in Vendor assessment and technical due diligence for major platform selections.

Closing date for Applications: 16 July 2025.

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Role Purpose/Business Unit:

• The Managing Executive, Business Operations, is a strategic leader responsible for driving operational excellence, commercial effectiveness and overall delivery across the Vodacom business back office functions.
• This role oversees the critical processes that support the sales cycle, in-life operations, and business performance, ensuring efficiency, accuracy, and alignment with the company's growth objectives.
• The incumbent will be a key driver of maintaining the health and quality of the sales pipeline to deliver profitable growth, enabling the in-life growth of customers and empowering data-driven decision-making across the business.
• The incumbent is in charge of the pre-contract, during contract and post contract phases of the customer life cycle.
• The overall responsibility for delivery across the Vodacom Business divisions, Subsidiaries and divisions outside Vodacom Business, sits here.

Your responsibilities will include:

Strategy Formulation & Execution:

Commercial Operations

• Define and translate the organisational strategy into meaningful operational targets.
• Create the strategy and frameworks for robust pipeline management processes and tools
• Guide the team in monitoring, analysing and intervening to optimise pipeline health, identifying trends and potential risks
• Collaborate with sales leadership to ensure accurate forecasting and pipeline conversion
• Define and implement the right governance around sales administration functions, to ensure efficient and accurate processing of sales
• Lead and continuously improve the bid management process through the appropriate strategies and best practices
• Develop and lead pricing strategies and deal structures that maximize profitability
• Establish and maintain a comprehensive win-loss analysis program

In-Life Operations

• Ensure governance to maintain compliance with contractual obligations and mitigate risks
• Lead and continuously improve the order fulfilment process, ensuring timely and accurate delivery of products and services and uplifting customer satisfaction
• Lead and solve the relevant customer escalations
• Develop and oversee programs to enhance customer value and loyalty
• Ensure the continuous monitoring of customer satisfaction and identify opportunities for improvement

Business Performance

• Oversee the system enablement of the sales team
• Develop and maintain a fair and effective commissions policy
• Develop and drive customer segmentation strategies to optimize sales and marketing efforts
• Define the frameworks to establish and monitor sales targets and performance metrics
• Ensure regular reports on sales performance and identify areas for improvement
• Develop and maintain a strategy to provide comprehensive business performance reports and dashboards
• Develop and oversee the customer intelligence strategy
• Oversee the management of all customer lifecycle steps: customer engagement & communication, campaign execution & optimisation, customer proposition & offer modelling; with the primary objective to maintain, develop and increase retention, activity rates, NPS and revenue through targeted initiatives.

Commercial Management

• Oversee and ensure customer bids and proposals are compelling, market competitive commercial solutions. Ensuring conformance to the defined governance processes and timeous delivery.
• Oversee and ensure customer contracts are error free, watertight and covers business risk exposure and are delivered in a timely manner

Delivery Management

• Leads delivery across Vodacom Business and Subsidiaries on multiple product lines, and manages stakeholders to ensure on time delivery by upholding contractual obligations
• Collaborates with Sales to ensure customer success across Vodacom Business in the delivery of large scale, complex technology projects to key customers
• Oversees the order fulfilment process to ensure timely and accurate processing of customer orders, including product delivery, service activation and billing set-up

Budget Management

• Manage financials and associated controls for effective cost control.
• Rigorously monitor expenditure against approve budgets and put measures in place to address variances. Continuously identify areas for improved efficiency and reduced cost.
• Effectively manage the function and its objectives in line with approved budgets, report variances as required and recommend / implement remedial action within the respective span of control
• Assess expenditure and resolve gaps
• Review and authorize payments in line with approved budget and policy and submit for final processing
• Ensure identification, implementation and development of processes to optimise cost efficiency

Stakeholder Management

• Partner with Sales to continuously optimise margins and customer experience.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.
• Manage the multiple internal & external stakeholders across the landscape
• Ensure service delivery translates into an above industry Net Promoters Score (NPS) standard.

Delivering through People:

• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
• Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

The ideal candidate for this role will have:

• B Degree in Business Administration, Finance, or a related field
• Postgraduate qualifications/MBA (Desirable)
• 10+ years’ sales experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
• Managing Backoffice operations, commercial management, or a related field, preferably in the technology industry
• Proven track record of driving operational excellence and commercial effectiveness
• Strong understanding of sales cycle management, contract management, and order management
• Experience with CRM and ERP systems

Technical Competencies

• Strategic mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in multinational matrix organisation
• Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 16 July 2025.

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Role Purpose/Business Unit:

• Grow post-paid and prepaid markets in the region in both formal and informal markets, excluding those areas managed by emerging markets division.
• Improve market share in all regional districts.
• Grow indirect sales and revenue in the Dealers, Franchise, National Chains and Prepaid Wholesales Channel by effectively networking with Channel owners, Regional teams and partners.
• Increase distribution in the region but also rationalise and constantly evaluate current distribution.
• Focus and target areas to improve customer experience.
• Grow data revenue through smartphones, internet data starter packs and the newly launched smart red plans.
• Implement marketing plans across channels to drive key growth areas.
• Develop and implement a people plan for all staff both direct and indirect reports.

Your responsibilities will include:

• Constant focus on staff development to improve customer experience and channel management.
• Ensure sales expansion of the CPP across channels in the region.
• Create and implement incentive models that will drive achievement of targets across channels.
• Provide clear direction to business partners to improve internal and external customer experience.
• Develop regional team to assist them to achieve their targets.
• Ensure that the regional teams maintain high levels of product knowledge.
• Resolve escalated customer queries from channel areas.
• Ensure regional alignment to Head Office, franchise, dealer, national chains and marketing teams.
• Manage prepaid wholesalers.
• Manage and lead the team (people management).
• Engage business partners on an on-going basis using structured methodology.
• Create and maintain key account engagement with dealers, franchisees and wholesale partners.
• Ensure on-going implementation of regional operating model
• Manage OPEX spend for the division

The ideal candidate for this role will have:

• Matric is essential.
• 3 year business / sales degree or equivalent qualification essential and
• Post graduate qualification is advantageous.
• A minimum 8-10 years’ experience of which:
• 4-5 years sales / marketing experience is essential. .
• A minimum of 5 years leadership/people management experience is essential.
• 4-5 years retail / channel management exposure is advantageous.
• Experience in the Telecommunications Industry is advantageous

Core competencies, knowledge, and experience:

• Knowledge and understanding of mobile, IT and Retail industry in SA
• Business planning
• Specialist knowledge of managing sales/marketing plans and targets
• In-depth knowledge of Telco products and services
• Operations management of cross functional teams
• Management by projects

Closing date for Applications: 22 July 2025.

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Join Us

• At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team.
• When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.
• If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

go to method of application »

Join Us

• At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team.
• When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.
• If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

go to method of application »

Join Us

• At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team.
• When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.
• If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.