Vacancies Available at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Assist Housekeeping management in managing the daily activities for the department.
• Act as a liaison to coordinate the efforts of Housekeeping, Maintenance, Front Office, and Laundry to ensure the smooth running of the department.
• Coordinate and provide administrative support to all areas of the Housekeeping department.
• Oversee the day-to-day operation of the Housekeeping office.
• Complete the required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
• Document and report outstanding issues that need to be handed to the manager/supervisor after a shift is complete.

Requirements

What You Bring:

• Experience providing exceptional guest service and working in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions.
• Strong communications skills to interact with guests.
• Previous experience in a similar role with good knowledge of administration skills.

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Primary Responsibilities Include:

• Provide a smooth check in and check out for all guests while at the same time taking care to ensure a pleasant and memorable stay for our guests.
• Ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually.
• Performing administrative duties, including managing guest accounts, processing payments, and maintaining guest records and correspondence.

Requirements

What You Bring:

• Strong organizational skills; ability to handle multiple tasks simultaneously such as answering calls, managing guest check-ins and check-outs, and monitoring emails.
• Ability to work under pressure and handle difficult situations or irate guests with composure and tact.
• Excellent customer service skills; ability to greet guests, handle inquiries, and provide assistance in a courteous and efficient manner.