Vacancies Available at MORE Family Collection

KEY FOCUS AREAS

• Perform the Reception functions related to all guest touch points, including guest interaction, hosting duties and administrative tasks.
• Obtain all required reservation information prior to arrival, following up on arrival details on the day.
• Meet and greet guests, perform the guest arrival experience including all amenities, welcome and check-in.
• Perform the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs, and farewell.
• Offer guests information regarding all services, accommodation, and facilities.
• Ensure ultimate guest relations in the Hotel, ensuring that the personal attention level is maintained.
• Be present for the hosting of meals when required.
• Conduct periodic room checks and checks of the guest areas, ensuring that housekeeping standards are maintained.
• Effectively communicate reservation information and guest preferences/dietary requirements to all departments prior to arrival and throughout the stay.
• Communicate effectively within the company and property as well as with third parties (such as staff at the park gates, tour operators and travel agents, transfer companies, etc.
• Follow approved company and property sustainability practices as outlined in the MORE Sustainability Group Standards and related documents.
• Demonstrate flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Grade 12 and a qualification in Travel and Tourism will be an added advantage.
• A minimum of 1 year’ experience in a similar position
• Sound knowledge of the MS Office suite
• Sound knowledge of ResRequest (Advantages)
• Knowledge and experience of overall hospitality operations.
• Confident team Player with positive attitude, enthusiasm, and emotional control (People skills-tolerance, patience, and care.)
• Presentable and well spoken.
• South African or Valid Work Permit

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KEY FOCUS AREAS

• Creative Conceptualisation: Develop innovative video and photography concepts that align with the MORE Family Collection's brand.
• Storyboarding: Work with the marketing team to storyboard and plan content, ensuring it fits the desired tone and messaging.
• Content Creation: Travel to various MORE Family Collection properties to capture high-quality video and photo content of the product.
• Editing: Edit videos and photos for use across social media platforms, websites, and marketing campaigns, ensuring that the content meets brand standards.
• Collaboration: Collaborate with the Content Manager for larger marketing initiatives and with the Social Media Manager to produce dynamic reels. Potentially work with the Creative Labs to execute on property projects when needed.
• Digital Integration: Ensure that all content is optimised for digital platforms, including social media, websites, and paid media.

REQUIREMENTS, QUALIFICATIONS AND SKILLS

• Exceptional videography and photography skills, with a strong understanding of lighting, sound, and composition.
• Ability to conceptualise and create compelling visual stories.
• Skilled in video and photo editing, ensuring a polished final product.
• Strong organisational skills, with attention to detail in managing multiple projects.

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KEY FOCUS AREAS

• Be aware of all menu changes and dietary requirements.
• Serving Food and Beverages to guests
• Upsell and recommend beverages to guests.
• Obey the liquor regulations.
• Basic cooking Knowledge
• Perform beverage preparation or service tasks including presentation and sales of beverages.
• Prepare food to the highest standard in line with the property food directive.
• Clean all dishes and equipment as directed, providing a steady supply for food preparation.
• Follow the stock control procedures for F&B as directed.

REQUIREMENTS, QUALIFICATIONS & SKILLS

• Knowledge of the highest level of F&B customer service in a luxury environment.
• Knowledge of all beverages, food, and cooking methods according to menus.
• Good knowledge and understanding of stock rotation and control.
• Knowledge of hygiene and all cleaning products used.
• Knowledge of the operation of equipment and appliances.
• Knowledge of all MORE properties and all activities offered.
• Knowledge of all departments/operations of your property.

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HR Management

• To meet with the General Manager as required and update on property operations.
• Attend meetings with the MORE HR team as required.
• To maintain and ensure the good will of the MORE brand at property level.
• To be a key ambassador of MORE and its brands.
• To ensure the developed set of MORE and property standards are upheld and maintained.
• To ensure the management personnel of the property is up to the MORE standard, ensuring a streamlined and effective management structure in line with hospitality trends.
• To ensure effective monthly departmental meetings take place, accurate minutes are taken and follow ups completed.
• To have monthly one on one meetings with all managers and HODs.
• To be readily available to deal with all staff queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
• Drive and monitor correct processes relating to counselling, disciplinary/grievance procedures and annual wage negotiations as directed.
• Ensure and monitor that all leave processes are accurately recorded, ensuring the correct documentation.
• Ensure that correct processes of recording, monitoring, and reporting on overtime are followed.
• Compile, maintain and audit all HR administrative documentation (employee HR files, new staff and terminations, medical aid, provident fund, etc.).
• Drive and run induction and exit processes according to company and property standards.
• Ensure that all procedures relating to Health & Safety and Security are being practiced and adhered to, including injuries on duty and Workmen’s Compensation.
• Secretary for Employment Equity Committee, responsible for the annual skills submission and the execution of annual training plans.
• Drive the review of departmental structures.
• Oversee recruitment and interviewing processes (obtain GM approval for all vacancies, compile advertisements and advertise through the correct channels, follow interviewing processes and recruitment criteria guidelines).

Payroll Management.

• Development and Staff Management
• To earmark and develop individuals who show potential to grow into higher positions at the property and within the greater MORE group.
• To implement training and facilitate the use of MORE appointed internal and external trainers.
• Assist in facilitating cross property training for employees who would benefit from cross training at other MORE properties.
• To provide effective leadership through professional man-management and encouragement of all subordinates, including mediation.
• To drive and monitor the effective implementation and execution of MORE Performance Management and Succession Planning processes.
• To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.
• Monitor the execution and ensure accurate recording and reporting of monthly training plans, providing feedback to program participants and management.
• Facilitate short training sessions (P&V, daily training, etc.).
• Evaluate and make recommendations on training material and methodology.
• Assist in the development of training aids such as departmental operations manuals in line with the MORE Guest Stories, orientation and departmental checklists, and handbooks.
• Driving, monitoring, tracking and recording of the MORE Buddy Program.
• Present training programs using recognized training techniques and tools.
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching.
• Assist in the design and apply assessment tools to measure training effectiveness.
• Handle logistics for on-site training activities including venues and equipment.
• Manage and maintain in-house training facilities and equipment.
• Coordinate off-site training activities for employees.

Succession Planning

• Assess training needs for new and existing employees.
• Identify internal and external training programs to address competency gaps.
• Partner with internal stakeholders regarding employee training needs.
• Inform management and employees about training options.
• Map out personal development and training plans for individual employees.
• Ensure that employee training records are maintained.

Staff Wellness and Events

• Drive and run all staff wellness programs and staff events.
• Act as the main contact person for all Mistral Medical visits to the property, liaising with the doctors, coordinating consultations, and organizing follow ups.
• Drive and run staff wellness programs relating to weight control, exercise plans, dietary advice and staff food improvements, and mental health awareness.
• Plan, organize and run monthly staff social initiatives, such as staff braais, movie nights, and exercise clubs and events.
• Plan, organize and run annual staff events, such as the End of Year function and inter-company sports events.
• Support the staff committee in seeking continuous improvements.

Community

• Establish and support community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.

REQUIREMENTS, QUALIFICATIONS AND SKILLS

• 5 years' experience in a senior HR Management position. 
• Strong knowledge of the local legislation and labor law.
• Sound knowledge of HR and Training Administration processes and procedures.
• Sound experience with instruction or training.
• Sound knowledge and understanding of cultural diversity.
• Sound knowledge of motivational and inspirational techniques, emotional intelligence, and wellness programs.
• Sound knowledge of MS Office Suite.
• SAGE 300 People experience (Beneficial)
• Experience using an ATS for recruitment (Beneficial) 
• Sound knowledge and experience with disciplinary procedures and the CCMA.
• A sound understanding and experience working with Labour Unions.