Vacancies Open at Ares Holdings

Job Description

Data Capturing and Reconciliation         

• Reconciling point-of-sale income to bank account receipts and CIT reports per store
• Capture all cashbook receipts

 Debtors Manager:

• Reconciling point-of-sale income to bank account receipts and CIT reports per store
• Resolving store queries
• Capture all cashbook receipts
• Manage all Credit Applications – ensure Credit application is completed in full of all supporting documentation.
• Apply for credit insurance for all debtors
• Resolve debtors’ queries
• Verify and follow up on invoices, statements, and payments
• Send monthly statements to all debtors
• Send weekly age analysis with comments to Business heads, finance heads, agents, sales heads, customer service teams
• Communicate any problems with debtors to the FM

General             

• Resolve store queries
• Ensure accurate capturing, communication, data capturing and reconciliation
• Communicate any problems with debtors to the FM

Administration

• Filing
• General office administration

Requirements

• Certificate or Diploma in Bookkeeping
• Min 2 years’ experience in creditors and debtors reconciliations and accounts
• Experience in point of sale reconciliations would be advantageous
• Sound knowledge of general ledger accounting and allocations
• Proficient skills in Microsoft applications, especially Word and Excel
• Minimum 2 years’ working experience on a well-known accounting package (SAP Business One will be highly advantageous)
• Accounting experience
• Strong numerical skills
• Analytical
• Ability to cope with pressure and deadlines in a fast moving environment
• Honest
• Self-starter
• Good time management skills
• Persistent
• Flexible
• Team Player
• Strong communication skills (verbal, written and oral)
• Ability to work independently as well as in a team
• High detail orientation
• Deadline driven

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Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds
• Deliver excellent customer service to every customer following the Birkenstock customer service procedures
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs
• Close the sale & secure add on sales
• Invite your customer to back & turn them into Birkenstock fans
• Monitor your daily sales against your individual budget every few hours

Inventory

• Replenish footwear, apparel and accessories from the storeroom daily
• Minimising shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy
• Ensure stock entries in the POS systems are accurate
• Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms
• Assist the manager with open and closing the store

Training

• Your training is your responsibility
• Ensure you are allocated a buddy initially & that you learn from them
• You must attend quarterly training sessions & complete the assessments
• Ensure you receive monthly feedback from your manager
• Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack
• These are essential as they will determine your eligible for promotions

Merchandising

• Observe the store & maintain stock presentation in accordance to the Birkenstock standards
• Ensure sizes are replenished
• Assist the team to change the windows/ Mannequins fortnightly
• Ensure POS materials are stored in the area to avoid damage
• Grade 12 or Equivalent
• Min. 6 months customers services experience
• Birkenstock knowledge advantageous
• Able to work flexible shifts

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Operational duties:

• Responsible for brand visibility in retail and trade marketing environments.
• Analysing own and competitor product offerings, sell-through and customer trends.
• Weekly store visit feedback and analysis.
• Conducting bi-weekly store audits.
• Coach, train, and provide feedback to retail operations, and sales team on what is observed.
• Become the brand product expert.
• Implement and oversee the retail and wholesale training program: create seasonal product training guides. (VM and Product)
• Ensure a national training standard is set for all training sessions conducted and measured accordingly. (VM and Product)
• Work with Merchandise Planner on product flow and storytelling. 

Retail Merchandising:

• Create and implement a creative visual merchandising strategy for seasonal campaigns and product flows.
• Adapt global the VM guidelines to local market’s needs.
• Implement the VM guidelines across all stores: ensure consistency and standardisation.
• Develop and coordinate in-store VM and POS visuals.
• Work with Marketing and Merchandise Planner to align in-store POS with seasonal product and campaigns.
• Create appealing and eye-catching visual displays that lead the customer through the entire store.
• Project management for successful seasonal campaign rollouts.
• Liaise with suppliers to develop and produce POS and displays and ensure all brand guidelines are met in production (creative briefing, quotes, delivery, deadlines).
• Monthly VM and campaign reporting on execution and effectiveness.
• Annual site surveys for retail doors.
• Manage POS inventory an oversee new POS production.
• Brief retail staff to ensure correct product placement in-stores.
• Assist Marketing in promotional events from concept to implementation and post-event reporting.
• Assistance with the co-ordination of the retail roadshow material and operations.
• Ensure seamless monthly campaign communication with retail staff.
• Monitor costs and work within budget given by Marketing Manager.
• Manage design and production for ad-hoc retail sales elements. 

Trade Marketing:

• Work with National Sales Manager, Marketing Manager on trade marketing strategy and key account plans (budgets & priorities).
• Responsible for how the brand is represented in stores.
• Ensure brand visibility on store floors and coach and provide feedback to sales teams.
• Assist with project management of SIS fit-out (design installation & marketing graphics).
• Coordinate in-store branding elements for key accounts: manage logistics, design, and development.
• Create custom VM toolkits for key accounts according to GTM calendar and product intake.
• Product and VM training for sales teams.
• Plan and execute new account launches in-store with relevant POS and VM.

Critical Competencies

• Tertiary education: Marketing/ advertising diploma/ administrative diploma / visual merchandising.
• 1-2 years’ experience in similar role.
• Valid driver’s license and own vehicle essential.
• Ability to travel (locally).
• Knowledge of current visual merchandising trends and best practices.
• Experience in retail environment.
• MS Office proficiency.
• Understanding of retail brands, specifically in the fashion, footwear, and apparel industry.
• Creative and innovative thinker.
• Attention to detail and consistency.
• Be a brand ambassador in terms of communicating the brand personality and attitude in all environments and being passionate about product.
• Enthusiastic, energetic, and confident communicator.
• Ability to analyse sales merchandising reports and survey results.
• Excellent listening, verbal, and written communication skills - ability to take in information for feedback purposes, present and articulate ideas.
• Strong commercial awareness.
• Strong customer-first service focus and flexible in approach.
• Self-motivated and proactive.
• Good time management, multi-tasking, and planning skills
• Ability to work independently and as part of a dynamic, diverse team.
• Weekly store visits.

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Responsibilities:

Sales

• Maximise Sales by driving conversion
• Set & communicate daily sales targets to everyone on the team including casuals. Report actual v target results three times during each day to all staff.
• Focus the team on cross & up selling
• Create relationships with podiatrists, running clubs & gyms in the area to generate sales
• Grow Rewards program data base
• Ensure all customer orders are accurately processed with one working day
• Achieve gross margin targets

Team Management

• Build a team environment through daily team meetings. Allocate tasks.
• Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards
• Drive conversion through traffic analysis & rostering
• Master feedback process & provide monthly feedback to all team members
• Develop the team through regular Tech, Customer Service, Loss Prevention, Podiatry and Sales training.
• Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
• Follow up with all customers queries or requests within 24 hours always
• Execute the months Mystery Shopping action items
• Manage the appraisal process for all team members
• Manage the induction process
• Complete rosters and adhere to the staffing template
• Complete weekly time sheets, & coordinate lunch breaks
• Ensure all staff wear lanyards & the correct uniform/tech apparel

Inventory

• Minimise shrinkage & maintain accurate stock records in the POS system
• Complete quarterly stock counts
• Execute mark downs as directed
• Run daily negative stock report and request relevant adjustments
• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
• Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
• Run & action the daily inventory reports
• Review the store sell through report. Remerchandise or adjust replenishment levels as required
• Quarterly stock takes: This includes the planning of stock take and making sure all preparation is completed, signed off and filed.
• Make sure all necessary paperwork for stock take is printed off, filed and sent through to the Regional Brand Manager.
• Review the stock status and pending transfers report that gets sent out weekly. Follow up that appropriate investigation are getting done.
• Complete OTB process weekly and order the relevant product to optimise stock levels
• Maintain inventory at target levels for all categories & price points every week
• Minimise shrinkage & maintain accurate stock records in the POS system
• Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system

Operations

• Ensure VM and windows comply with Birkenstock standards
• Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate
• Open and close the store
• Reconcile cash to end of day tender report & complete & sign the end of day banking book
• Bank takings
• Complete month end Stock Receipt report
• Complete month end Sales report
• Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
• Ensure compliance with the operational health and safety policy

Month End

• Prepare month end reports
• Complete Return to Supplier report
• Prepare sales report with budget variance explanations.
• Grade 12 or Equivalent
• 2 years’ experience in a similar capacity
• Willing to work shifts
• Valid Drivers’ Licence
• Own Vehicle advantageous

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Key Responsibilities:

• Customer Support: Serve as the main point of contact for Hey Dude customers, addressing inquiries, resolving issues, and providing product information and support via phone, email, chat, or other communication channels.
• Order Management: Assist customers with order-related inquiries, including order placement, tracking, cancellations, returns, and exchanges. Ensure accurate and timely order processing and provide updates on order status.
• Product Knowledge: Develop a comprehensive understanding of Hey Dude's product offerings, including footwear, apparel, and accessories. Stay informed about product features, benefits, sizing, and technical specifications to provide accurate information to customers.
• Issue Resolution: Investigate and resolve customer complaints or concerns effectively and in a timely manner. Collaborate with internal teams, such as logistics, sales, and quality assurance, to address customer issues and provide appropriate solutions.
• Communication and Follow-up: Maintain open and proactive communication with customers, providing timely updates and resolutions to their inquiries or concerns. Follow up with customers to ensure their satisfaction and build long-term relationships.
• Returns and Exchanges: Process customer returns and exchanges following Hey Dude's policies and procedures. Provide guidance on return instructions, initiate refunds or exchanges, and coordinate with the appropriate teams to ensure seamless resolution.
• Customer Feedback: Listen to customer feedback, collect relevant information, and document customer interactions accurately. Provide feedback to the management team regarding recurring issues, trends, and opportunities for improvement.
• Policies and Procedures: Stay knowledgeable about Hey Dude's customer service policies, procedures, and guidelines. Adhere to established protocols and guidelines while ensuring a positive and consistent customer experience.
• Product and Service Education: Continuously update knowledge of Hey Dude's products, services, and promotions. Participate in training programs and product knowledge sessions to enhance customer service skills and expertise.
• Team Collaboration: Collaborate with cross-functional teams, such as sales, marketing, and warehouse, to resolve customer issues, provide feedback, and contribute to a positive and efficient customer service experience.

AD Hoc duties:

• Respond to emails and office correspondence
• Keep work area clean and tidy
• Support the mission, vision and core values of the company
• Meet prescribed deadlines and targets
• Professional interaction and liaison with customers, suppliers and employees at all times
• Any other reasonable and lawful ad hoc tasks or duties that may be required from time to time.

Qualifications and Skills:

• High school diploma or equivalent. Some college coursework or a degree in a relevant field is a plus.
• Proven experience in customer service, preferably in a retail or e-commerce environment. Experience in the footwear or apparel industry is beneficial.
• Excellent communication skills, both verbal and written, with a strong customer-centric approach.
• Ability to empathize with customers, actively listen to their concerns, and provide appropriate solutions.
• Patience, diplomacy, and problem-solving skills to handle challenging customer interactions.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Strong organizational skills with the ability to multitask, prioritize, and manage time effectively.
• Detail-oriented mindset with a focus on accuracy and attention to customer requests and information.
• Positive attitude, adaptability, and ability to work effectively in a fast-paced and team-oriented environment.
• Flexibility to work in different shifts, including evenings, weekends, and holidays, as required by the customer service operation.

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Responsibilities:

Data Analysis and Reporting:

• Conduct in-depth analysis of ecommerce performance metrics, including website traffic, conversion rates, and customer behavior.
• Generate regular reports and dashboards to provide insights into online sales, product performance, and overall ecommerce health.

Customer Journey Optimization:

• Analyze the end-to-end customer journey on the Crocs website, identifying opportunities for improvement and implementing strategies to enhance user experience.
• Collaborate with UX/UI teams to optimize website navigation, product pages, and checkout processes.

Market Research and Competitor Analysis:

• Stay abreast of industry trends and changes in consumer behavior, providing recommendations for adapting Crocs' ecommerce strategy accordingly.
• Conduct competitive analysis to identify strengths, weaknesses, opportunities, and threats in the online retail landscape.

Inventory Management and Merchandising:

• Work closely with the inventory and merchandising teams to optimize product listings, ensure accurate stock levels, and maximize product visibility.
• Implement strategies to promote new arrivals, seasonal collections, and special promotions effectively.

Collaboration with Marketing Teams:

• Partner with the digital marketing team to align ecommerce strategies with overall marketing initiatives, ensuring a cohesive and impactful online presence.
• Utilize data insights to refine and optimize online advertising and promotional campaigns.

Conversion Rate Optimization (CRO):

• Identify opportunities to improve conversion rates through A/B testing, user feedback analysis, and continuous monitoring of website performance.
• Implement strategies to reduce cart abandonment and enhance overall online sales conversion.

Qualifications:

• Bachelor's degree in Business, Marketing, Analytics, or a related field.
• Proven experience in ecommerce analysis within the retail industry, preferably with a focus on fashion or footwear.
• Strong analytical skills, proficiency in data analysis tools, and a solid understanding of web analytics platforms (e.g., Google Analytics).
• Familiarity with ecommerce platforms and technologies preferably Shopify.
• Product management experience
• Excellent communication and collaboration skills.
• Proficient in MS Office
• Reporting and presentation skills
• Detail-oriented with a proactive and results-driven approach.

go to method of application »

Key Responsibilities:

• Be visible in retail and wholesale environments, analysing own and competitor product offerings, sell-through and customer trends
• Be a brand ambassador in terms of communicating the brand personality and attitude in all environments and being passionate about product
• Be proficient and effective on the retail sales floor in order to engage customers exposed to VANS products for the first time or develop their brand loyalty further
• Train store staff and customers on VANS products (footwear, apparel and accessories).
• Maintain an in-depth knowledge on VANS action sports (international and local) and related marketing initiatives
• Conduct effective and frequent “snap-shot stock takes” in the retail and wholesale environments identifying silhouette gaps, style opportunities, great sellers and customer requests. Communicate store retail feedback with Head Office teams as required
• Have the ability to present a range and compile sales orders for wholesale customers when necessary.
• Co-ordinate promotional events (with marketing) from concept to implementation and post event reporting
• Daily and weekly site report submissions on VANS chosen platform
• Trade Marketing: You are responsible for how the brand is represented in store. You will need to manage the full project of the SIS fitout from design to installation with the help of Marketing for all graphics:
• Managing all SIS inventory
• Ordering SIS fittings from Global or Local
• Global SIS reporting
• Design (managing this team)
• Installation (managing this team)
• Campaign change ups

Type of Personality and work ethic:

• Knowledgeable on lifestyle trends and authentic passion for action sports apparel
• Excellent listening, verbal and written communication skills – ability to take in information for feedback purposes, present and articulate ideas
• Strong commercial awareness
• Strong customer first service focus and flexible in approach
• Self-motivated
• Proactive
• Good time management, multi-tasking and planning skills
• Ability to work independently and as part of a dynamic, diverse team
• A good understanding of how to analyse footwear and clothing size curves
• Working experience in retail
• MS Office proficiency

Requirements:

• Grade 12 / Equivalent (Essential)
• Visual Merchandising experience
• Own reliable vehicle and Drivers license is essential
• Coaching or Personal training (Advantageous)
• Excel Intermediate is essential.
• Ability to travel (locally)

go to method of application »

Key Responsibilities:

• Be visible in retail and wholesale environments, analysing own and competitor product offerings, sell-through and customer trends
• Be a brand ambassador in terms of communicating the brand personality and attitude in all environments and being passionate about product
• Be proficient and effective on the retail sales floor in order to engage customers exposed to VANS products for the first time or develop their brand loyalty further
• Train store staff and customers on VANS products (footwear, apparel and accessories).
• Maintain an in-depth knowledge on VANS action sports (international and local) and related marketing initiatives
• Conduct effective and frequent “snap-shot stock takes” in the retail and wholesale environments identifying silhouette gaps, style opportunities, great sellers and customer requests. Communicate store retail feedback with Head Office teams as required
• Have the ability to present a range and compile sales orders for wholesale customers when necessary.
• Co-ordinate promotional events (with marketing) from concept to implementation and post event reporting
• Daily and weekly site report submissions on VANS chosen platform
• Trade Marketing: You are responsible for how the brand is represented in store. You will need to manage the full project of the SIS fitout from design to installation with the help of Marketing for all graphics:
• Managing all SIS inventory
• Ordering SIS fittings from Global or Local
• Global SIS reporting
• Design (managing this team)
• Installation (managing this team)
• Campaign change ups

Type of Personality and work ethic:

• Knowledgeable on lifestyle trends and authentic passion for action sports apparel
• Excellent listening, verbal and written communication skills – ability to take in information for feedback purposes, present and articulate ideas
• Strong commercial awareness
• Strong customer first service focus and flexible in approach
• Self-motivated
• Proactive
• Good time management, multi-tasking and planning skills
• Ability to work independently and as part of a dynamic, diverse team
• A good understanding of how to analyse footwear and clothing size curves
• Working experience in retail
• MS Office proficiency

Requirements:

• Grade 12 / Equivalent (Essential)
• Visual Merchandising experience
• Own reliable vehicle and Drivers license is essential
• Coaching or Personal training (Advantageous)
• Excel Intermediate is essential.
• Ability to travel (locally)

go to method of application »

Sales & Business Development 

• Set & communicate daily sales targets to everyone on the team including casuals
• Focus the team on delivering excellent customer service
• Create relationships with GPs, podiatrists, schools, clubs & gyms in the area to generate sales
• Grow customer data base and communicate offers regularly

 Team Management

• Build a team environment through daily team meetings and providing regular feedback
• Lead and motivate the store team to maximize sales and provide exceptional customer service in line with Birkenstock standards
• Master the feedback process & provide monthly feedback to all team members
• Develop the team through weekly Customer Service, Loss Prevention, Podiatry and Sales training.
• Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
• Manage the appraisal process for all team members
• Manage the induction process
• Complete rosters and adhere to the staffing template
• Minimize and control staff costs and store controllable expenses (e.g. discounts given, petty cash, stationery, phone, cleaning etc.) through proactive and effective management.
• Complete weekly time sheets, allocate tasks to rostered staff & coordinate lunch breaks

Inventory

• Complete OTB process weekly and order the relevant product to optimise stock levels
• Maintain inventory at target levels for all categories & price points every week
• Minimise shrinkage & maintain accurate stock records in the POS system
• Complete quarterly stock counts
• Run daily negative stock report and request relevant adjustments
• Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
• Ensure storeroom is maintained to Birkenstock standards
• Run daily inventory reports

Daily Operations

• Oversee the administrative processes at store level and ensure compliance with all policies and standards with respect to the handling of cash, stock control, POS, visual merchandising, security and operational health and safety
• Ensure visual merchandising of the stock and windows complies Birkenstock standards
• Open and close the store
• Reconcile cash to end of day tender report and prepare banking
• Bank takings

Month End

• Prepare month end reports