Vacant Jobs at Ares Holdings

Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds.
• Deliver excellent customer service to every customer following the Birkenstock customer service procedures.
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs.
• Close the sale & secure add on sales.
• Invite your customer to back & turn them into Birkenstock fans.
• Monitor your daily sales against your individual budget every few hours.

Inventory

• Replenish footwear, apparel and accessories from the storeroom daily.
• Minimizing shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy.
• Ensure stock entries in the POS systems are accurate.
• Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders.

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms.
• Assist the manager with open and closing the store.

Training

• Your training is your responsibility.
• Ensure you are allocated a buddy initially & that you learn from them.
• You must attend quarterly training sessions & complete the assessments.
• Ensure you receive monthly feedback from your manager.
• Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack.
• These are essential as they will determine your eligible for promotions.

Merchandising

• Observe the store & maintain stock presentation in accordance to the Birkenstock standards.
• Ensure sizes are replenished.
• Assist the team to change the windows/ Mannequins fortnightly.
• Ensure POS materials are stored in the area to avoid damage.
• Grade 12 or Equivalent
• Min. 6 months customers services experience
• Birkenstock knowledge advantageous
• Able to work flexible shifts.

go to method of application »

Planning Strategy

• Understand the business strategy and assist in developing product strategies and range building in line with the business vision.
• Develop an integrated planning process that deals with customer demand, upselling opportunities in high demand end uses, EOL & stock to management in accordance with budgeted guidance (OTB), to consume against future seasons.
• Evaluate data from other relevant brand countries for forecasting purposes and to support recommendations for range decisions.

Operational Partnerships (Retail)

• Assist buying department with information needed for the buying process.
• Together with the Buyer, ensure optimal samples are selected that are applicable to the South African market.
• Assist Retail and Merchandiser/Buyer to ensure that buy-plans are well detailed and clearly understood by team members and relevant stakeholders
• Manage merchandise, supply chain and logistics aspect of retail
• Measure stock levels against plans

Reporting and Analytics

• Consolidation and loading of all POs for the company
• Assist in the mapping and architecture of the IT system for order management, logistical support, planning, point of sale, order tracking and Bl tools etc.
• Develop and continually evaluate all reports in order to establish sales history, seasonal sales analysis, aged inventory & liquidation plans etc.
• Build and manage a consumption tool to react early to effectively plan for stores & business
• Develop management reports indicating attainment to target, margins and EOL status
• Develop an accurate ATS document to be refreshed on a weekly basis
• Develop seasonal and ATS order forms
• Create business dashboards highlighting business opportunities as well as risks

Lead

• Lead and manage the planning process for the brand
• Facilitate recruitment, on boarding, mentoring and succession within the department
• Ensure planning governance and compliance within the brand

Requirements

• Degree in Logistics, Supply-Chain, Retail, Business or any other related field
• 3+ years' management experience in planning/retail environment
• 5 years proven merchandise distribution and planning experience
• Strategic agility and able to articulate the vision and purpose
• Ability and experience in managing a dynamic, diverse and decentralised team
• Advanced Excel skills
• Highly numerate, analytical and detailed orientated
• Organized and deadline driven with exceptional attention to detail
• Drives collaboration and promotes teamwork
• Must have good problem-solving skills
• Ability to prioritize tasks according to importance in a fast-paced environment
• Multi-tasking capability without compromising on quality
• Dependable, punctual and able to work flexible working hours
• Valid Driver's license and own transport
• Willing to travel locally

go to method of application »

Talent Attraction:

• Advertising vacancies: To attract brand specific qualified candidates to apply for job openings.
• Use Applicant Tracking Systems: To efficiently and effectively match brand specific qualified candidates with retail job openings.
• Obtain a pool of talented candidates: To build a network of qualified candidates for future job openings.
• Seasonal recruitment: attraction and selection of suitable seasonal staff
• End-to-end recruitment: To oversee the entire recruitment process.

Retail & HQ recruitment & selection:

• Receiving and reviewing applications: To identify brand specific potential candidates that match the job requirements.
• Interviews at HQ level: Assist in admin, logistics and facilitating interviews between potential candidates and hiring managers and hosting interviews.

Reporting:

• Developing recruitment metrics: Develop and report on relevant recruitment metrics on a weekly, monthly, quarterly and annual basis.
• Transfers and promotions: monitor and report on internal retail staff movements

Recruitment process manager:

• Managing applicant tracking systems: To ensure that the ATS system has all users listed as well as keeping job ad templates up to date.
• Achieving staffing objectives: To meet the company's hiring goals by recruiting and evaluating job candidates, advising managers on hiring decisions, and aiding transfers and promotions when as necessary, all in keeping with the agreed upon SLA.
• Driving Employment Equity: Monitor and influence recruitment practices in keeping with the brands employment equity targets.
• Liaising with line managers on applicant requirements: To determine the necessary qualifications and skills for each brand specific job opening and develop job specific interview templates
• Retail exit interviews: management in distribution of automated exit interview following notification of retail resignation as well as reporting on exit interviews quarterly

General HCM:

• Adhoc admin assistance regarding department projects and overall support

Requirements

• Tertiary qualification in HR or a related field
• At least 2 years recruitment experience
• Experience with retail recruitment
• Experience with Recruitment ATS (Applicant Tracking Systems)
• Experience with competency based interview techniques
• A positive attitude and a desire to learn and contribute
• Punctual
• Hard worker

go to method of application »

KEY ACCOUNTABILITIES

• The outputs/results/outcomes you are accountable for delivering

DATA CAPTURING AND RECONCILIATION

• Reconciling debtors’ income to bank account receipts.
• Reconciling the bank account daily.

CREDITORS AND DEBTORS CONTROL

• Manage all Credit Applications – ensure Credit application is completed in full of all supporting documentation by the creditors clerk.
• Resolve debtors’ queries
• Managing and reviewing of creditor invoices on the relevant accounting system
• Monthly reviews of the reconciliation of creditor statements against the creditors’ ledgers
• Send monthly statements to all debtors
• Send weekly age analysis with comments to Business heads, finance heads, agents, sales heads, customer service teams

ADMINITARTIVE DUTIES

• Resolve customer queries.
• Ensure accurate capturing, communication, data capturing and reconciliation.
• Communicate any problems with debtors to the FC.
• Filing
• General office administration

REQUIREMENTS

• Certificate or Diploma in Bookkeeping
• Min 2 years’ experience in creditors and debtors' reconciliations and accounts
• Experience in point of sale reconciliations would be advantageous
• Sound knowledge of general ledger accounting and allocations
• Proficient skills in Microsoft applications, especially Word and Excel
• Minimum 2 years’ working experience on a well-known accounting package (SAP Business One will be highly advantageous)
• Accounting experience
• Strong numerical skills
• Analytical
• Ability to cope with pressure and deadlines in a fast moving environment
• Honest
• Self-starter
• Good time management skills
• Persistent
• Flexible
• Team Player
• Strong communication skills (verbal, written and oral)
• Ability to work independently as well as in a team
• High detail orientation
• Deadline driven

go to method of application »

Key Responsibilities:

• Be visible in retail and wholesale environments, analysing own and competitor product offerings, sell-through and customer trends
• Be a brand ambassador in terms of communicating the brand personality and attitude in all environments and being passionate about product
• Be proficient and effective on the retail sales floor to engage customers exposed to Crocs products for the first time or develop their brand loyalty further
• Train store staff and customers on Crocs products (footwear & Jibbitz)
• Maintain an in-depth knowledge on Crocs (international and local) and related marketing initiatives
• Conduct effective and frequent “snap-shot stock takes” in the retail and wholesale environments identifying gaps, style opportunities, great sellers and customer requests. Communicate store retail feedback with Head Office teams as required
• Co-ordinate promotional events (with marketing) from concept to implementation and post event reporting
• Weekly site report submissions on Crocs chosen platform – WHS and retail
• Consistent and regular Visual merchandising visits to WHS and Retail stores
• Liaise with store staff on upcoming campaigns, launches and promos and making sure full implementation
• Dealing with Wholesale and retail suppliers for marketing materials and fixtures.

Type of Personality and work ethic:

• Knowledgeable on lifestyle trends and authentic passion for Crocs footwear
• Excellent listening, verbal and written communication skills – ability to take in information for feedback purposes, present and articulate ideas
• Strong commercial awareness
• Strong customer first service focus and flexible in approach
• Self-motivated
• Proactive
• Good time management, multi-tasking and planning skills
• Ability to work independently and as part of a dynamic, diverse team
• A good understanding of how to analyse footwear
• Working experience in retail
• MS Office proficiency
• Key sense of attention to detail
• Strong Visual merchandising skills

Requirements:

• Grade 12 / Equivalent (Essential)
• Tertiary education relevant to the field
• 1-2 years’ experience in marketing
• Visual Merchandising experience (Essential)
• Own reliable vehicle and Driver’s license is essential
• Excel Intermediate is essential.
• Ability to travel (locally)
• Cell phone essential
• JHB/Pretoria Based (Essential)

go to method of application »

Responsibilities:

Sales

• Maximise Sales by driving conversion
• Set & communicate daily sales targets to everyone on the team including casuals. Report actual  target results three times during each day to all staff.
• Focus the team on cross & up selling
• Create relationships with podiatrists, running clubs & gyms in the area to generate sales
• Grow Rewards program data base
• Ensure all customer orders are accurately processed with one working day
• Achieve gross margin targets

Team Management

• Build a team environment through daily team meetings. Allocate tasks.
• Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards
• Drive conversion through traffic analysis & rostering
• Master feedback process & provide monthly feedback to all team members
• Develop the team through regular Tech, Customer Service, Loss Prevention, Podiatry and Sales training.
• Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
• Follow up with all customers queries or requests within 24 hours always
• Execute the months Mystery Shopping action items
• Manage the induction process
• Complete rosters and adhere to the staffing template
• Ensure all staff wear lanyards & the correct uniform/tech apparel

Inventory

• Minimise shrinkage & maintain accurate stock records in the POS system
• Complete quarterly stock counts
• Execute mark downs as directed
• Run daily negative stock report and request relevant adjustments
• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
• Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
• Run & action the daily inventory reports
• Review the store sell through report. Remerchandise or adjust replenishment levels as required
• Quarterly stock takes: This includes the planning of stock take and making sure all preparation is completed, signed off and filed.
• Make sure all necessary paperwork for stock take is printed off, filed and sent through to the Regional Brand Manager.
• Review the stock status and pending transfers report that gets sent out weekly. Follow up that appropriate investigation are getting done.
• Complete OTB process weekly and order the relevant product to optimise stock levels
• Maintain inventory at target levels for all categories & price points every week
• Minimise shrinkage & maintain accurate stock records in the POS system
• Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system.

Operations

• Ensure VM and windows comply with Store standards
• Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate
• Open and close the store
• Reconcile cash to end of day tender report & complete & sign the end of day banking book
• Complete month end Stock Receipt report and Sales reports
• Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
• Ensure compliance with the operational health and safety policy.

 Month End

• Prepare month end reports
• Complete Return to Supplier report
• Prepare sales report with budget variance explanations

Requirements

• Grade 12 or Equivalent
• 2 years’ experience in a similar capacity
• Willing to work shifts
• Valid Drivers’ Licence
• Own Vehicle advantageous

Competencies Required:

• Working experience within the retail
• Proven sales ability
• Customer service
• Excellent negotiation and communication skills
• Highly organized and deadline driven
• High attention to detail
• Adaptable
• Effective team management