Vacant Jobs at Salt South Africa

Key Responsibilities:

• Engage with customers via phone, email, live chat, and other communication methods, ensuring responsive and consistent service across all platforms.
• Address customer inquiries related to policy details, coverage options, premiums, and any other relevant information.
• Guide customers through the enrolment and renewal processes for their policies, ensuring all necessary information is collected accurately.
• Assist customers in updating their policies, such as personal details, coverage options, or adjusting coverage limits.
• Handle billing inquiries, payment processing, and resolve any issues related to invoices or payment methods.
• Address customer concerns professionally, working to resolve issues satisfactorily and escalating complex matters as needed.
• Aim to enhance customer satisfaction by delivering exceptional service, actively listening to feedback, and going above and beyond to meet customer needs.
• Provide information on policy terms, claims processes, and proactive measures to help them manage their risks effectively, without offering direct advice.
• Identify chances to cross-sell or upsell additional products or services that may suit customers’ needs.
• Ensure accurate and compliant records of customer interactions, policy details, and relevant documentation.
• Work closely with claims, underwriting, and sales departments to create a seamless customer experience and efficiently resolve inquiries or issues.
• Engage in training and development opportunities to expand product knowledge, customer service skills, and overall performance.

Requirements:

• Minimum of a Senior Matric Certificate. Additional relevant qualifications are a plus.
• Experience: 2-4 years in client services, customer care, or a related field.

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Key Responsibilities:

• Lead the development of scalable web applications using Ruby on Rails.
• Collaborate with cross-functional teams to design and implement new features for web and mobile platforms.
• Maintain and optimize frontend functionality using JavaScript frameworks like Turbo and Stimulus.
• Manage integrations with third-party services, including Twilio, SendGrid, and Stripe.
• Ensure stability, security, and scalability of the cloud infrastructure hosted on Heroku and AWS.
• Contribute to database management and optimization using AWS Aurora for MySQL.
• Enforce code quality and security standards, with tools like Brakeman and Dependabot for code analysis.
• Oversee CI/CD practices, including automated testing and pull request reviews.
• Mentor junior engineers and conduct code reviews.

Qualifications:

• 5+ years as a Full Stack Engineer with strong Ruby on Rails expertise.
• Proficiency in JavaScript (jQuery, Stimulus).
• Database management experience, especially with MySQL or AWS.
• Familiarity with Heroku, AWS services, and infrastructure as code (Terraform).
• Knowledge of CI/CD pipelines, automated testing, and GitHub workflows.
• Strong problem-solving skills, attention to detail, and commitment to code quality.

Nice-to-Have Skills:

• Experience with third-party services like Twilio, SendGrid, Stripe, and CarFax.
• Familiarity with Airbrake, NewRelic, ElasticSearch, Redis, and Memcached.
• Knowledge of mobile web app development and responsive design.
• Experience with Dealer Management Systems (DMS) and vehicle data integrations.

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Duties and Responsibilities:

• Administrative Support: Assist the Senior Account Manager with all administrative duties, including scheduling meetings (virtual and in-person), organising presentations, and managing client documents.
• Client Communication: Serve as a secondary point of contact for clients, addressing routine inquiries and relaying them to the Senior Account Manager or creative teams in a timely manner. Seamlessly communicate across both remote and on-site teams to ensure clarity and alignment.
• Assist with Clarification: Take initiative to ensure clarity between various stakeholders, if this is a concern, arrange an alignment workshop internally with team or with client if necessary, especially on bigger or seasonal campaigns.
• Project Coordination: Help manage timelines, track deliverables, and ensure all deadlines are met. Maintain records of progress for both in-office and remote teams.
• Shoots Assistance: Assist with creating the shoot cost estimates, arrange any details / requirements with clients, attend and assist on shoots.
• Task Management: Help the Account Manager keep track of tasks across different projects, ensuring that each item is completed within the set timeline.

Requirements:

• Relevant tertiary qualification in Marketing
• Organizational Skills: Highly organized and able to manage multiple tasks, priorities, and deadlines

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Job Description:

• The Culture & People Operations role is central to the company’s HR strategy, overseeing every stage of the employee lifecycle and ensuring alignment with the executive vision. This role focuses on developing and retaining talent, enhancing company culture, and managing essential HR operations, all while contributing to an inspiring and efficient workplace.
• The individual will support strategic HR initiatives, facilitate career development, and ensure consistent employee engagement across teams.

Key Responsibilities:

• Develop and promote an employee value proposition aligned with company culture.
• Manage recruitment processes, ensuring hires align with skill, experience, and company culture.
• Oversee onboarding and probation processes, collaborating with managers for seamless integration.
• Align and monitor performance management processes to support high-performance standards.
• Facilitate career growth and development through training and upskilling programs.
• Implement compensation strategies within the company’s rewards framework.
• Coordinate offboarding procedures and conduct exit interviews, providing insights on trends.
• Manage employee relations, fostering a positive work environment and handling disciplinary actions.

Education/Experience:

• Degree in HR Management/Development.
• 5+ years in HR, ideally within the IT industry.
• Strong interpersonal skills and experience interacting at the executive level.
• Proficiency in HR tools and digital platforms, including payroll systems and Microsoft Office.
• Deep knowledge of HR policies, employment legislation, and performance management.
• Background in employee relations, including grievance handling and inquiries.

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• For this role, you will need some serious SAS skills, plus the drive to dive headfirst into Python for advanced automation. Think of it as bridging the gap between statistical mastery and coding excellence, all while working with some of the best in business banking!
• Here you will be at the forefront of shaping high-impact financial decisions with models that bring life to strategic conversations at the executive level.

Requirements:

• Proven Python expertise – especially in scorecard development
• Scorecard building skills for both behavioural and application models, and an eye for efficiency.
• Credit and risk modeling experience.
• Skilled in advanced modeling techniques, especially around secured and unsecured products
• A drive to automate and optimise processes in a fast-paced, ever-evolving environment.

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• We are looking for a Motion Graphics Designer with 3-5 years of experience to create visually compelling and engaging animations and graphics.
• You will work closely with our clients creative team to bring ideas to life across various platforms.
• Proficiency in Adobe After Effects and a solid understanding of 2D/3D animation is needed, and familiarity with Cinema 4D would be highly valued.

Key Responsibilities:

• Motion Graphics & Animation: Develop high-quality motion graphics for videos, social media, and our SAAS platform.
• Concept Development: Collaborate with the team to storyboard and bring creative concepts to life.
• 2D/3D Animation: Apply your knowledge of animation principles to enhance the visual impact of projects.
• Software Proficiency: Use tools like Adobe After Effects, Photoshop, Illustrator, and others to execute your designs.
• Cinema 4D: If you have experience with Cinema 4D, it will add depth to the animations you create.
• Project Management: Manage multiple projects, adhere to deadlines, and ensure high-quality results.
• Collaboration: Work effectively with graphic designers, video editors, and other team members to deliver cohesive designs.
• Continuous Learning: Keep up with industry trends and tools to ensure innovative and relevant design solutions.

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Key Responsibilities:

• Credit Control: Manage credit processes for temporary contracts, ensuring compliance with credit policies and effective payment collections.
• Debtor Communication: Proactively reach out to debtors to establish payment schedules, resolve delays, and address issues impacting payments.
• Invoice Management: Send invoices and account statements to ensure timely payment processing.
• Payment Allocation: Accurately allocate payments and credit notes using Navision Dynamics and Merit systems.
• Collaboration: Coordinate with payroll and sales teams to resolve invoicing disputes and ensure accurate billing.
• Aged Debtors Management: Oversee overdue accounts, monitor the aged debtors list, and escalate issues as required.
• Reconciliation: Conduct reconciliations on accounts after receiving payments, resolving discrepancies and managing self-billed accounts.
• DSO Reduction: Work to reduce Days Sales Outstanding (DSO) by ensuring timely payment collections.
• Relationship Building: Develop and maintain positive relationships with debtors to facilitate prompt payments.

Qualifications & Experience Required:

• BCom degree in Finance, Accounting, or a related field is required.
• Minimum of 2 years as a Credit Controller, with strong attention to detail and a proactive approach.
• Experience with Navision Dynamics and Merit accounting systems
• Advanced Excel skills and strong reconciliation abilities.
• Excellent interpersonal and communication skills for engaging with debtors effectively.
• Strong analytical skills to investigate and resolve payment issues.