Vacant Jobs at Sun International

Description

• Sun Bet as the online sports betting division of Sun International drives the online gaming and sports betting strategy and business objectives, providing thought leadership and advice on product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports betting projects into operations.
• The Customer Engagement Agent will be responsible for proactively identifying opportunities to engage clients during SunBet activations and events to canvas and generate good quality leads for the business.
• The role will cultivate relationships with potential and current SunBet customers through identifying, co-ordinating and managing on-site activations to ensure these relationships remain strong, profitable and grow the referral database for future lead and customer acquisition opportunities.
• The role may also be required to provide a wide range of administrative and support services in this regard in line with Company procedures and standards.

Requirements

Qualifications

• Grade 12

Experience

• Minimum 2 years experience in a customer service, a contact centre or sales environment
• Having an interest and experience in sports is an advantage

Skills & Knowledge

• Organising and Coordinating Resources
• Checking and Documenting Information
• Following Procedures
• Persuading
• Responding with Urgency
• Emotional resilience
• Acting with Energy and Enthusiasm
• Creating Customer Experiences
• Managing and Resolving Conflict
• Sports and sports betting Industry knowledge
• Sun Bet online gaming product knowledge
• Written and verbal communication skills
• Proficient computer literacy (MS Office; CRM software)
• Event co-ordination
• Sales skills
• Telephone skills
• Networking skills
• Legislation – including CPA, POPI, FICA requirements

Key Performance Areas

• Have a complete knowledge and understanding of the SunBet products and the online gaming industry
• Provide input into plans to increase the generation of sales leads for the acquisition of SunBet business
• Attend on-site activations and events, identify opportunities, and canvas clients to generate leads and new business
• Persuade potential customers of the benefits and advantages of opening a SunBet account
• Provide services and support to customers who place on-line sports bets, providing advice and education to customers around how to place on-line sports bets and casino bets
• Respond to technical and/or account related queries raised by customers
• Research required information by using available resources or liaising with other departments to adequately respond to queries and ensure customer queries are resolved
• Contact new customers and follow-up with existing clients to obtain their FICA documentation
• Leverage existing relationships to initiate and develop relationships with customers to acquire referrals
• Compile and distribute on-site activation schedules for various venues
• Communicate with stakeholders, clients, visitors around activation requirements
• Conduct face-to-face meetings with customers / guests at various on-site activation to initiate, build and secure future SunBet business
• Attend SunBet VIP events / activations with customers to raise awareness around SunBet’s brand and VIP program, as required
• Book activation venues and plan logistics according to requirements – number of people, equipment, times, access to floor, refreshments, etc.
• Conduct pre-activation checks to ensure that the venue set up meets requirements
• Track and report on the daily generation of leads through promotional processes
• Complete post activation administration including; information documents, attendance figures, leads generated
• Engage with players and provide a customer experience that will support brand loyalty ensuring SunBet as the online gaming and sportsbetting brand of choice
• Ensure that customers are treated with courtesy and respect at all times, and provide professional service standards and solutions
• Provide post-mortem feedback with regards campaigns to ensure these are always relevant and effective

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Main Purpose of the Job

• The storeman will be responsible to monitor and record the transfer of food and beverage stock from the stores to the respective outlets to ensure sufficient stock levels in line with operational requirements, and according to Company standards and regulations.

Education, experience, and competencies required.

• Grade 12 with maths numeracy
• Minimum of 1 year experience in F&B stores / inventory control
• Experience working with IFS is an advantage.
• Checking skills
• Attention to detail
• Working with information (agreements, laws, regulations, statistics)
• Reviewing / evaluating information and data
• Clerical Administration skills
• Problem Solving
• F&B Product knowledge
• Stock control procedures
• SHE legislative requirements
• English Written and verbal communication skills
• Proficiency in MS Office Suite
• Micros
• Knowledge of IFS is an advantage

Know how:

• Knowledge required involves the practical application of work procedures and processes.
• Planning is generally on a short-term basis (weekly) and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure the department achieves its SLA with the units.
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.

 Problem Solving

• Interprets requirements in terms of services available and the applicable constraints.
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options, and possible outcomes prior to making decisions.

 Accountability

• Takes ownership of requests and requirements.
• Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters, SLAs and internal controls.
• Interprets requirements in terms of services available and facilitates operational processes to achieve result.
• Refers problems falling outside parameters to the Supervisor for resolution.

Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements.

Requirements

Key Performance Areas

Stock Transfers

• Receive orders at the stores and check deliveries in line with invoice and quality standards.
• Document any variances with respect to returns, price deviations, over/under deliveries and communicate these to the stock controller.
• Print or get picking list from the stock controller and issue the goods as per SOP.
• Measure and record freezer and fridge temperatures as per the required intervals and report any deviations from the standard.
• Control stock movements and rotation (issues in/out) - once the inventory movements have been authorized by the stock controller or warehouse manager stock must be packed like with like per standards making sure the old goods are in front to be picked first to uphold first in first out FIFO. When issuing old goods must be issued first.
• Check stock before taking stock out of the warehouse.
• Seal all trolleys leaving the warehouse and record the seal number on both copies of the issue request.
• Ensure all stock is stored in line with safety standards and that storage areas and equipment are cleaned and maintained.
• Submit all documents raised to the stock controller for review and capturing on IFS.
• Check slips from hospitality outlets (rooms and F&B) and ensure these are correctly captured into Micros and balances to IFS at month-end.
• Respond and resolve queries from outlets and Shared Services Centre in relation to F&B stock, escalating any issues as required.
• Investigate and resolve and variances immediately.

Stock Control

• Participate in stock takes monthly, and recounts when necessary.
• Identify, investigate, and resolve any discrepancies.
• Prepare shortages/overages list and send to Shared Service Centre
• Maintain stock levels in line with operational requirements and orders.
• Stock control records are maintained and filed.
• Obsolete stock for disposal is reported.

go to method of application »

Main Purpose of the Job

• The storeman will be responsible to monitor and record the transfer of food and beverage stock from the stores to the respective outlets to ensure sufficient stock levels in line with operational requirements, and according to Company standards and regulations.

Education, experience, and competencies required.

• Grade 12 with maths numeracy
• Minimum of 1 year experience in F&B stores / inventory control
• Experience working with IFS is an advantage.
• Checking skills
• Attention to detail
• Working with information (agreements, laws, regulations, statistics)
• Reviewing / evaluating information and data
• Clerical Administration skills
• Problem Solving
• F&B Product knowledge
• Stock control procedures
• SHE legislative requirements
• English Written and verbal communication skills
• Proficiency in MS Office Suite
• Micros
• Knowledge of IFS is an advantage

Know how:

• Knowledge required involves the practical application of work procedures and processes.
• Planning is generally on a short-term basis (weekly) and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure the department achieves its SLA with the units.
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.

 Problem Solving

• Interprets requirements in terms of services available and the applicable constraints.
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options, and possible outcomes prior to making decisions.

 Accountability

• Takes ownership of requests and requirements.
• Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters, SLAs and internal controls.
• Interprets requirements in terms of services available and facilitates operational processes to achieve result.
• Refers problems falling outside parameters to the Supervisor for resolution.

Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements.

Requirements

Key Performance Areas

Stock Transfers

• Receive orders at the stores and check deliveries in line with invoice and quality standards.
• Document any variances with respect to returns, price deviations, over/under deliveries and communicate these to the stock controller.
• Print or get picking list from the stock controller and issue the goods as per SOP.
• Measure and record freezer and fridge temperatures as per the required intervals and report any deviations from the standard.
• Control stock movements and rotation (issues in/out) - once the inventory movements have been authorized by the stock controller or warehouse manager stock must be packed like with like per standards making sure the old goods are in front to be picked first to uphold first in first out FIFO. When issuing old goods must be issued first.
• Check stock before taking stock out of the warehouse.
• Seal all trolleys leaving the warehouse and record the seal number on both copies of the issue request.
• Ensure all stock is stored in line with safety standards and that storage areas and equipment are cleaned and maintained.
• Submit all documents raised to the stock controller for review and capturing on IFS.
• Check slips from hospitality outlets (rooms and F&B) and ensure these are correctly captured into Micros and balances to IFS at month-end.
• Respond and resolve queries from outlets and Shared Services Centre in relation to F&B stock, escalating any issues as required.
• Investigate and resolve and variances immediately.

Stock Control

• Participate in stock takes monthly, and recounts when necessary.
• Identify, investigate, and resolve any discrepancies.
• Prepare shortages/overages list and send to Shared Service Centre
• Maintain stock levels in line with operational requirements and orders.
• Stock control records are maintained and filed.
• Obsolete stock for disposal is reported.

go to method of application »

Main Purpose of the Job

• Responsible to be the frontline customer point of contact, providing exceptional service to guests on the slots floor, and assist with the servicing and cleaning of gaming machine components in accordance with company standards and gaming regulations.

 Education, experience, and competencies required

• Grade 12 Natural Science and Mathematics) or
• N3 - Electric/ Electronic
• Meet the requirements for a gaming licence.

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to work and stand for long periods of time
• Physically able to move machines and handle and work with tools applicable to the job
• This role is required to work in a smoking environment

Job Complexity

Know How

•  Knowledge required involves the practical application of work procedures and processes
•  Planning is generally on a short-term daily / weekly basis and within regular activity cycles.
•  Manages one's time and resources to ensure that objectives are achieved effectively and on time.

 Decision making

• Interprets customer requirements in terms of services available and the applicable constraints.
•  Takes initiative in making decision which are made within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options, and possible outcomes prior to making decisions.
• Works independently and is orientated towards solving customer queries.

Accountability

• Takes ownership of customer requests and requirements.
• Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and facilities operational processes.
• Refers problems falling outside parameters to the team leader/ manager for resolution.

Core & Personal behavioural competencies

• Analysing
• Applying technical expertise and technology
• Relating (connecting; valuing diversity and interacting)
• Maintaining focus
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Following Instructions
• Emotional maturity
• Preferred Personality Traits
• Confident team player who is Presentable, Positive, Service oriented, Energetic, Passionate, Friendly, and able to create an entertaining environment for guests,

 Technical / proficiency competencies

• Gaming Component Knowledge
• Gaming Component Servicing & repairs
• System auditing& investigations
• English verbal communication skills
• Proficient computer skills
• Numerical skills (calculations of large numbers)
• Slots Products - Machine card transactions, Smart card adjustments, pay-outs
• Loyalty Programme product knowledge
• Use Slots equipment – Machine types, manufacturer, denomination, payable, functionality, diagnostic functions.
• Compliance procedures and regulations
• Basic responsible gambling principles
• Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences

Requirements

Key Performance Areas

Maintained Gaming Machines

• Cleaning, servicing, replacing, and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work Deliverable task register)
• Record all job cards 
• Move and place EGMs
• Clean-up move location
• Ensures RGP information is displayed

 Slots Floor Transactions

• Verifies jackpot payouts
• Completes and validates documentation
• Identifies, reports and resolves faults / tilts on machines
• Identifies and resolves transactional errors
• Logs faults with technical departments
• Reports defects to general appearance and functioning of gaming floor
• Escalates issues with relevant parties: Technical, Surveillance, Security, Management
• Resolves minor disputes and escalates issues as required

Gaming Technical Standards

• Clean-up move location
• Keep workshop tidy and safe
• Clean, store and secure equipment

 Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary