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  • Posted: Apr 24, 2025
    Deadline: Not specified
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    The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology. We approach markets that are traditionally complex and contested, and then simplify them, making life easier for consumers, and business more effic...
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    Head of Employee Experience

    Key roles and responsibilities:

    People Leadership & Team Development

    • Oversee daily operations of the employee experience, engagement, and culture function.
    • Ensure the team has the necessary tools and methodologies to drive strategic objectives efficiently.
    • Provide coaching, mentorship, and professional development opportunities for team members.

    Employee Engagement & Workplace Culture

    • Assess and enhance employee engagement levels through targeted initiatives.
    • Develop and implement engagement programs, campaigns, and events that drive satisfaction and advocacy.
    • Champion employee and leadership perspectives to ensure initiatives resonate with the workforce.
    • Conduct regular surveys and assessments to gauge sentiment and identify improvement areas.
    • Lead leadership upskilling initiatives to strengthen their role in employee engagement and wellbeing.
    • Develop and execute a holistic wellness strategy tailored to different employee groups.

    Diversity, Equity, Inclusion, and Belonging (DEIB)

    • Drive initiatives that foster an equitable, inclusive, and psychologically safe workplace.
    • Develop and execute programs that promote belonging and support underrepresented groups.
    • Partner with leadership to embed inclusive practices into company culture and policies.

    Measurement and Impact Assessment

    • Define the strategy for measuring employee engagement, experience, and culture.
    • Develop and implement tools to track and assess the effectiveness of engagement initiatives.
    • Use data-driven insights to refine programs and continuously improve employee experience.

    Employer Brand Reinforcement

    • Identify and implement opportunities to bring the company’s strategy, purpose, and values to life.
    • Reinforce the organisation’s employee value proposition (EVP) through strategic communications.
    • Position the company as an employer of choice through compelling narratives and engagement

    Collaboration and Cross-Functional Integration

    • Lead the execution of engagement and culture initiatives in partnership with HR and business units.
    • Ensure alignment with internal stakeholders, including leadership, communications, and DEIB teams.
    • Maintain a seamless approach to employee experience across all touchpoints.

    Employee Recognition & Appreciation

    • Drive the design and implementation of recognition programs that reinforce company culture.
    • Ensure recognition initiatives promote inclusivity, motivation, and retention.

    Internal Communications

    • Develop and implement an integrated internal communications strategy.
    • Align messaging with business priorities, ensuring clarity and consistency across all channels.
    • Support communication of strategic HR initiatives such as onboarding, L&D, and tools/platforms.
    • Leverage digital, social, and live channels to engage internal audiences effectively.

    Planning & Execution of the Annual Leadership Conference

    • Lead the end-to-end planning, execution, and evaluation of the annual leadership conference.
    • Develop a strategic agenda aligned with business priorities and leadership development goals.
    • Curate speaker sessions, interactive experiences, and engagement opportunities for leaders.
    • Oversee logistics, stakeholder coordination, and post-event impact assessment.

    Education and training:

    • Bachelor’s degree in human resources, business administration or engagement related field

    Experience:

    • At least 8 years’ previous experience in a similar role and/or related discipline
    • Demonstrable experience of managing multiple time-critical projects with a proven track record in advising senior leaders
    • Experience managing people and wider network and ensuring team goals are achieved or exceeded
    • Experience developing long-term strategies that align employee experience and culture with organisational objectives.
    • Experience using data and metrics to evaluate the impact of engagement efforts and make informed decisions.
    • Experience developing innovative approaches to enhance employee engagement effectiveness.
    • Experience developing and implementing training programs for employees
    • Previous experience managing vendors and/or suppliers to deliver on project, event and campaign requirements
    • Previous experience leading and managing a team

    go to method of application »

    Data Analyst

    Key roles and responsibilities:

    Data Interpretation and Problem Solving

    • Interprets a wide range of data to answer specific business questions.
    • Helps to solve problems by breaking them down into quantitative analysis.
    • Assists in implementing the data analytics lifecycle, i.e., identify, collect, clean, analyze, interpret, and display data.

    Data Collection and Preparation

    • Receives and understands end-user requirements to collect the required data.
    • Uses automated tools to extract data from primary and secondary sources.
    • Cleans, orders, and prepares data for future use.
    • Assists with the verification of data quality to ensure accurate analysis and reporting.
    • Identifies gaps in datasets and assists in building datasets from scratch.
    • Removes corrupted data and fixes coding errors and related problems.
    • Updates databases to reflect changes in systems or business data requirements.

    Data Analysis and Insights

    • Helps to analyze the data to identify past patterns, trends, and to forecast (predict) what may happen in the future.
    • Uses data mining techniques and statistics to gain insights and discover patterns in data that could lead to actionable recommendations.
    • Translates data into easily understood terms and communicates insights and recommendations.
    • Remains focused on exploration and problem-solving.

    Data Visualization and Technology Awareness

    • Assists with the creation of visualizations such as dashboards and/or graphs.
    • Remains current on developments such as cloud computing, machine learning, artificial intelligence, etc

    Education and training:

    • Degree in Computer Science, Business, Information Technology, Mathematics, Statistics, Data Analytics, or relevant field
    • Relevant bootcamps (e.g., Data Analytics Bootcamp)
    • Relevant certifications such as Certified Data Analytics Professional (CBIP)

    Experience:

    • At least 3 -5 years’ experience as a data analyst
    • Some technical writing experience.
    • Experience with programming frameworks, e.g., ETL, ELT
    • Experience in statistical analysis using statistical packages.
    • Experience mining, evaluating and visualizing data

    Method of Application

    Use the link(s) below to apply on company website.

     

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