Vacant Posts at RAD Resources

• Claims Administration (motor and non-motor) of the allocated portfolio.
• Motor claims  
• General Administrative Tasks
• Take all the relevant details when the client phones
• Check premium payment and cover immediately. If premium not paid or there is no cover, clarify with the A.E. or Member immediately before advising the client.
• Register claim on CIMS System upon notification of the claim.
• A checklist is to be created immediately after the claim is registered with ALL the necessary information filled in on the form.
• Claims forms are to be immediately sent to the insured for completion
• Send first notification to the client and Insurance Company confirming
• receipt of all the documentation or when the claim is over our claims mandate.
• Arrange with the Insurer to have an assessor to inspect the damage upon receipt of claims documentation or the Insured can be referred to the closest drive in assessment center. 
• Follow up on a regular basis for the assessment and keep the Insured informed of the progress 
• Follow up on the authorisation with the repairer whether the vehicle been assessed and confirm immediately to the Insured that the repairs have been authorised.
• Ensure all claim forms are completed fully. If not it is to be returned to the Insured for completion.
• Prepare/obtain relative claims experience if this is requested by the underwriter or Relationship Manager.

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Minimum Requirements:

• Minimum of 2 years work experience.
• Relevant tertiary qualification.
• Advanced excel skills.
• Strong statistical skills.
• Effective communication skills.
• Excellent organizational and time management skills.
• Own reliable transport.

Duties:

• Seasonal planning and tracking.
• Seasonal procurement planning and ordering.
• Provide compliance documents for customers over border export products.
• Review output results for efficiency.
• Liaise with Merchandise Planning with regards to effective timing of production to optimise economies of scale levels.
• Identify low machine capacity periods and in turn identify potential production opportunities to optimise machine utilisation.
• Prepare procurement schedule and place material orders.
• Print calculations for optimum scheming considering colour, artwork delays and delivery dates.
• Prepare the process loading spread for production to meet delivery deadlines whilst considering material supply timelines.
• Monitor production progress / ability to meet delivery deadlines and keep amending.
• Forecast of annual call off to some suppliers.
• Comparing costs of new orders to previous orders and identifying risk to COP.
• Identifying alternatives in stock to reduce spend where possible.
• Monthly raw material stock on hand review and accountability.

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Key Responsibilities:

• Optimize daily contact center operations, capacity planning, and procedures
• Implement systems to capture relevant performance data across agents, queues, and customer satisfaction
• Analyze statistics on service levels, handle times, abandon rates etc. and identify improvement opportunities
• Develop simulation models to forecast workload, staffing needs, and service levels
• Design and implement performance dashboards and reporting to share key metrics
• Conduct time studies and develop standards for contact center processes
• Identify process bottlenecks and implement continuous improvement initiatives
• Ensure adherence to performance standards and protocols
• Collaborate with contact center leadership to translate analysis into action

Required nature of experience:

• Team management
• KPI development and implementation
• Sales reporting
• Operational reporting in call/ contact centers
• Customer relations
• Working within a digital environment
• Process optimisation
• Training
• Supporting of hardware devices
• Stakeholder management
• International exposure would be beneficial
• Excellent English skills, with a neutral accent

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Qualifications/Skills:

• Diploma in Computer Science, Information Technology, or related field including Microsoft Certifications.
• Minimum of 3-5 years of experience as a Senior IT Systems Administrator or similar role.
• In-depth knowledge of Active Directory administration and security best practices.
• Understanding of local domain certificates and replacement.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong communication, interpersonal, and collaboration skills.
• Ability to work independently and prioritize tasks effectively.
• Experience with security solutions like SIEM, Endpoint Detection and Response (EDR), and multi-factor authentication (MFA).

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• Business Development
• Customer Relationship Development / Prospecting
• Customer Needs Clarification
• Sell Customer Propositions
• Sales Opportunities Creation
• Customer Relationship Management / Account Management
• Customer Relationship Management (CRM) Data
• Operational Compliance
• Personal Capability Building

EDUCATION 

• Matric/SAQA Accredited Equivalent (Essential)
• Full FAIS accreditation (150 credits) (Essential)
• RE 5 (Essential)
• RE 1 (Advantageous)

EXPERIENCE General Experience

• 3-6 years industry and commercial experience

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• Responsible for driving the efficiency and effectiveness of the agents in the Call Centre who are part of the finance team, with the purpose of increasing debt collection, data accuracy and decreasing non-payments and customer churn.

Minimum education (essential):

• National Senior Certificate & Bookkeeping Diploma

Minimum education (desirable):

• Management Course

Minimum applicable experience (years):

• 6 years

Required nature of experience:

• Team supervision
• Debtors collection
• Customer service
• Creditors
• General bookkeeping

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Requirements: 

• Matric and diploma in hospitality
• 5 - 10 years experience in managing a restaurant's operations
• Excellent staff management skills
• Operations skills
• Excellent client service experience 

Duties: 

• Recruiting, hiring and training all restaurant staff, including servers and hosts
• Scheduling employees to ensure shifts have proper coverage
• Streamlining the restaurant processes to improve the guest experience
• Monitoring restaurant finances, including sales and expenses
• Enforcing food handling regulations and other guidelines to increase guest safety
• Promoting the restaurant and finding ways to bring in more customers
• Handling customer complaints
• Completing necessary paperwork, such as sales, inventory and staff attendance reports

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• Direct Sales
• Works with guidance (but not constant supervision) to maximize the volume and
• value of direct sales.
• Verbal and written Communication
• Uses clear and effective verbal communications skills with guidance (but not
• constant supervision) to express ideas, request actions and formulate plans or policies.
• Computer skills
• Standard office equipment and standard
• software packages.
• Outlook - Basic; AS 400 - Intermediate; Apollo- Intermediate; IEX- Basic.
• Action Planning and work scheduling
• Works with guidance (but not constant supervision) to develop appropriate plans
• or perform necessary actions based on recommendations, requirements and
• achieve performance targets by optimizing work scheduling.
• Writing skills
• Uses clear and effective writing skills with guidance (but not constant
• supervision) to express ideas, request actions and formulate plans or policies.

EDUCATION

• General Education
• Matric / Grade 12 or SAQA Accredited Equivalent (essential)
• Regulatory Exam 5 (advantageous)

EXPERIENCE

• General Experience
• 1 year telephonic sales experience (essential)