Job Opportunities at Motus Holdings Limited

Job Description    

• Develop and implement a staff resource plan in response to the needs of the workshop
• Manage and record staff leave, training and other “non-billable” time correctly in order to minimise the impact on productivity and revenues - in conjunction with the Workshop Manager
• Motivate team members using appropriate and approved methods to produce their best results
• Ensure efficient and correct “loading” of workshop hours
• Load workshop according to productive and available staff
• Ensure that CSI is consistently above Group minimum standard at all times
• Develop and commit to relevant labour sales and profit targets in relation to the Workshop
• Manage and monitor labour sales and workshop profitability at all times
• Conduct effective Workshop Planning
• Control workshop productivity (i.e. hours worked / hours sold) and efficiency (i.e. flat rate time with actual time
• Review all allocating hours clocked on all job cards to hours sold (i.e. profitability)
• Assist with unresolved technical problem
• Assist and guide technical staff throughout technical problem identifying stages
• Implement future corrective actions plans to various technical problems
• Monitor and communicate staff target achievements and implement corrective action plans
• Assist technicians with unresolved technical problem
• Ensure customer is informed off all work done on vehicle via Service Advisor
• Maintain and monitor Productivity reports
• Maintain a database recording the mechanics/ technicians time and efficiency analysis
• Assist technical staff with problems and facilitate on the job training
• Ensure that warranty work is done in accordance with MPC standard warranty policies and procedures
• Ensure that all sundries and controlled wastages of consumables are minimized
• Plan staff leave, training and other “non-productive” times efficiently in order to minimize negative effects on productivity
• Ensure customer needs are attended to and actioned according to agreed deadlines and quality standards
• Monitor and maintain technology and ensure maximum access.
• Improve and maintain customer service index percentages to agreed standards
• Pre-write job cards if necessary
• Liaise with the Parts Department regularly and according to agreed processes to ensure timeous availability of parts
• Ensure that all relevant MPC core standards are adhered to at all times
• Ensure that correct technical information is available and used by Technicians
• Ensure that all information in the WIS and Star Diagnosis are up-to-date and accurate at all times
• Ensure all specialized workshop equipment is in workable condition (i.e. diagnostic testers, lifts, special tools, complete toolboxes etc
• Ensure neat and tidy workshop space at all times
• Ensure all relevant soft/hard copy documents are filed accurately for easy accessibility
• Ensure compliance to Mercedes SA’s CI (corporate identity) guidelines within department
• Discuss all Mercedes bulletins, workshop comebacks and escalated technical problems

Specific Role Responsibilities    

• Ability to install and administer computer hardware, software and networks
• Excellent analytical problem-solving skills
• Decision-making skills
• Effective verbal, written, presentation, and listening communication skills
• Computer skills including the ability to operate computerised accounting spreadsheet, word processing, graphics and website development programmes at a highly proficient level
• Stress management skills
• Time management skills
• Customer orientated
• Interpersonal skills
• Ability to work in a team as well as independently
• Customer orientated
• Ability to handle confidential matters, set priorities, work well under pressure with attention to detail
• Articulate and diligent
• Planning & Organising
• Delivering Results & Meeting Customer Expectations
• Leading & Supervising
• Following Instructions & Procedures
• Coping with Pressure & Setbacks
• Adapting & Responding to Change
• Achieving Personal Work Goals & Objectives
• Deciding & Initiating Action

Qualifications and Experience    

• Grade 12 – Maths and Physical Science
• N2 –Engineering Science, Technical Drawing, Maths, Motor Trade Theory
• Diagnostic, Hight Voltage Technician Certified Certificate
• AMG repair specialist
• A minimum of 3-year Foreman/Motor industry experience is essential
• Valid Drivers’ License
•  Cargo Motors, a Division of Motus, is an Equal Opportunity Employer and preference will be given to Employment Equity candidates.
•  Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.
•  “Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position.”

Skills and Personal Attributes    

• Good Interpersonal & Communication Skills
• Ability to operate under pressure and in a team environment
• Attention to Details
• Experience with Xentry Portal
• Resolve complex technical problems / diagnoses
• Ability to interact with co-workers with technical advice and information
• Prepare technical reports on vehicle defects
• Establishes and maintain contact with DTAC to resolve difficult technical issues more efficiently

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Job Description    

• To plan, manage and monitor the implementation of new vehicle sales activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery.
• This is a key management role, will be suited for an experienced manager who has the ability to achieve growth in the market, by leading, mentoring and motivating all Sales Exec’s reporting to the Manager.

The successful candidate will report to the Dealer Principal.

Position Overview    

• “Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position

Specific Role Responsibilities    

• The achievement of the budgeted Profit before Tax.
• Achievement of at least 90% of franchisor Isuzu sales targets.
• Support Business Manager in respect of sighted deals.
• 100% of all deals should be sighted, Deal file compliance.
• The achievement of CSI based on the three months national rolling average.
• Risk Management, Compliance with group process policy.
• Meet BEE objectives of the DTI scorecard.
• Training and development.
• Staff turnover.
• Customer Care Standards Procurement Trade in processes.
• Outright purchase process.
• Demo Vehicles.
• Trade Sales-trade-ins sold directly to the Trade.
• Vehicles kept for stock.
• General Consignment Vehicles.
• Appraising vehicle value
• Social Media Marketing.

Adhere to:

• Values of Isuzu
• Applicable legislation - such as FAIS & FICA, POPI, CPA.

Qualifications and Experience    

• Higher Certificate and / or Advanced National (Vocational).
• Certificate with NQF Level 4.
• Management and or marketing degree will be an advantage.
• Recognised Management Diploma of Certificate related to Isuzu Industry qualification (or working towards).
• Experience in used vehicle sales 7 Years’ experience
• 3 Years’ experience in Management
• Industry Legislation compliance / Knowledge,
• Valid driver’s License.
• Proven track record in managing people and working on Isuzu software systems.

Skills and Personal Attributes    

• Initiative / Perseverance.
• Adaptability / Decisiveness
• Interpersonal skills.
• Valuing servicing and Diversity.
• Conflict resolution.
• Customer Focus and Relationships.
• Communication Impact and Influencing.
• Brand Alignment.
• Positive thinking
• Computer skills, preferably MS Word processing, Kerridge and preferable VW operating systems. Interpret Financials -reporting and forecasting skills.