Job Opportunities at Dell

Job description

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Job Description

GENERAL SUMMARY

Key member of the EMC Customer Service, Service Account Management (SAM) team who supports our largest and most strategically important customers: Assigned to and responsible for a specific area, region, or division with site locations as specified in account service plan. Builds relationships within account(s) to become a support services trusted advisor focused on the total customer experience and satisfaction. Individual leverages various EMC resources to ensure incident resolution. Drives proactive activities promoting system health and customer satisfaction. Provides detailed customer reporting using a cross section of services tools and applications. Collaborates with EMC account teams to understand the business strategy and supports sales opportunities. PRINCIPAL DUTIES AND RESPONSIBILITIES Communicates relevant service updates and recommendations to both internal & external customers to ensure a level of compliance and performance Collaborates with EMC resources and customer during escalations Leverages big data analysis to provide customer environment insight Accountable for Change control management to ensure stability of environments Works with the customer to proactively identify and resolve potential issues to achieve high system availability Attends customer site frequently (at least two days per week) or as appropriate Provides monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements Leads preparation for customer quarterly business review Interacts regularly with the operations team at the customer site Assists in ensuring accuracy of service maintenance contracts billing Responsible for basic account management as either part of a larger SAM team or for a customer(s) with smaller install bases

Our Values

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

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Job description

DUTIES AND RESPONSIBILITIES

EMC Proven Professional Certification desired.

Our Values

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

go to method of application »

Job description

Job Description

GENERAL SUMMARY

Provides analytical and statistical support within a functional organization requiring interfacing with a broad range of cross-functional positions. Prepares reports for use in business planning and analysis for assigned area. Works on a variety of issues and may exercise independent judgment and recommendations in selecting optimum reporting and analysis techniques.

DUTIES AND RESPONSIBILITIES

Develops report specifications of data requirements and provides analysis to resolve business-related problems. Improves reporting processes whenever possible. Compiles and prepares statistical data used in the analysis of operational performance of designated functional area. Assists in managing projects through completion including project tracking, monitoring, reporting and administration. Communicates project status through publishing high quality project reports and presentations. Evaluates business process implications of system requirements and assesses possible redesign recommendationsCreates documentation and ensures readiness for all projects. Documents business case analysis and assists in translating business requirements into process/functional design/system solutions. Assists in the development of project plans including the creation of detailed work plans and timelines using project management tools. Works with project manager(s) to ensure the integrity and completeness of the solutions delivery process. Performs other duties as required. SKILLS Ability to work in a team environment. Cross-Functional skill. Ability to work independently. Analytical ability. Knowledge of job associated database/software/documentation. Organizational skills. Communication skills.

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Our Values

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.