Job Opportunities at Standard Bank Group

Job description

Job Details

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture.

Job Purpose

Deliver specialised professional services across Group Information Technology; developing reports and presentations according to specified briefs from internal stakeholders for consumption of the Board, external parties or industry forums. Research, leverage and synthesize information, models and data available to provide insights as part of story line in preparing reports for relevant audience. Define, implement and evolve the set of methods, practices, guidelines and frameworks in order to continually improve the quality and effectiveness of communication and reporting by the Group IT executive community.

Key Responsibilities/Accountabilities

• Provide a professional service to Group IT by developing reports and presentations according to specified briefs (co-ordinate the content, review the data in line with previous submissions, provide professional writing)
• Provide a professional reporting/presentation service to the Group IT Executives, aggregating and synthesizing required information, developing and compiling the packs ensuring presentations and reports meet their needs and is an appropriate fit for the target audience in terms of look and feel, pitch and content
• Manage and prioritise the requests and demand for documents and presentations ensuring timeous delivery and that the Group IT Executives are not adversely impacted, whilst aligning to scheduled reporting calendars and the IT governance implementation framework
• Co-ordinate, write, edit and review IT Governance papers / presentations and discussion documents intended for the respective governance forums of Group IT but in particular, the Group Board IT Subcommittee, Group Exco and Group Manco, as requested and directed by key stakeholders in Group IT, aligning with the IT governance implementation framework
• Develop the most appropriate story line providing context to the technology environment and Group IT ecosystem for the documents/presentations requested
• Research, analyse and synthesize data as input to reports and presentations, where required
• Prepare reports, illustrating data graphically and translating complex findings into written text, positioning reporting for senior executive consumption
• Oversee the delivery of high quality, professional PowerPoint presentations that reflect the key take outs and critical decision / discussion points (either via internal capability or vendor/design company)
• Assume accountability for accuracy of information (in reports and presentations) against what was provided by stakeholders and functions such as Finance and Human Capital
• Align and ensure consistency of various versions and submissions of key documents and reporting packs (through linking golden threads and strategic themes when different documents are submitted and developed by this capability)
• Prepare and deliver reports/presentations on time, meeting individual requirements, and formal review processes where applicable
• Grow and maintain the Professional Services capability by creating and implementing methods, standards, guidelines, quality frameworks, practices and processes across Group IT
• Identify, create and maintain methods, frameworks and working practices for the creation of reports and presentations as part of effective communication in and by Group IT
• Publish and communicate the methods, frameworks and working practices, coaching senior management and executives in the formulation and production of required reports and presentations
• Investigate required tools to support the method, consulting and engaging with the relevant team in the enterprise COO capabilities to implement and maintain agreed tools
• Research and stay abreast on new developments in the discipline of professional report/proposal and presentation writing and design; distilling best practices and applicability to the Bank’s IT environment, introducing innovation and intellectual capital
• Co-ordinate the Professional Services Guild as a development forum disseminating and refining the relevant standards and methods
• Provide guidance, where required, on the best approach to deliver presentations and reports to the target audience
• Build and improve the effectiveness of the capability by building internal and external relationships
• Build and maintain a large and diverse array of relationships across Group IT, on a senior stakeholder level across the whole IT Value chain (Plan, Build, Run and Support). This is required on a global level (South Africa and Rest of Africa) and across all portfolio’s (CIB, PBB, Wealth, GF, Card & Digital)
• Build a network to draw relevant data and analytics to meet requirements from internal stakeholders
• Direct external strategic partners and 3rd party suppliers influencing their contribution to be fit for purpose for the Standard Bank Group

Qualifications

Preferred Qualification and Experience

• Honours Degree in Design Studies (preferred) or
• Bachelors degree in communications, language, journalism, marketing or related field
• Professional Proposal Writing (APMP) Certification

Experience

• 7 to 10 years experience in Marketing & Design Services
• 5 to 7 years experience working in/with corporates in the banking or financial services industry
• Proven experience in creating submissions (reports/presentations) on behalf of corporate clients.
• 1 to 2 years experience in defining, implementing and maintaining methods, frameworks, principles and templates establishing an effective communications practice, co-ordinating and coaching across departments in a corporate environment.

Knowledge/Technical Skills/Expertise

• Broad knowledge of Governance standards and processes (e.g. King) and reporting requirements.
• Understanding of how IT organisations and ecosystems operate.
• Knowledge of the Standard Bank IT environment will be beneficial

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Job description

Job Details

Job Purpose

• Responsible for the end to end management of all financial control, reporting for Client Experience transformation as dictated by the operating environment and as required by BU heads.
• Liaising with both external and internal audit.
• To provide accurate monthly reporting to Central Finance within deadline.
• Preparations of analytical reviews for monthly packs
• Support Finance Head of the area

Key Responsibilities/Accountabilities

• Accounting and Financial Processes and Systems
• Ensure that processes and systems are in place to maintain a general ledger which accurately and completely reflects transactions in line with the policies and principles of both accounting frameworks and company specific guidelines.
• Where applicable, this includes the assurance that reconciliations between the ledger and source systems are performed.
• Prepare monthly reconciliations for all Balance Sheet accounts and ensure that all balances are sufficiently substantiated, including completion of Assurenet.
• FMI Super user
• Ensure that the agreed accounting principles, methodologies, and underlying data (where applicable) of cost allocations are correctly applied.
• Ensure that the necessary financial models are built within specifications to meet finance goals.
• Ensure that the KYBS has been completed monthly and investigate irreconcilable items.
• Prepares month–end general ledger reconciliation.
• Invoice processing and payments
• Maintenance of EBP and FSS workflows,purchase order creation, user access management
• Maintenance of DOA( Delegation of authority)
• Month-end reporting.
• Prepare preliminary and final flash reports, and the Income Statement commentary.
• Prepare a finance pack to report to Business by BD 8.
• Analysis of Monthly expenses vs. Budget / RE and processing accruals as necessary.
• Processing commentary for central reporting within agreed times.
• Fixed Asset Recon
• Sending recoveries to be uploaded on PCM.
• Obtaining monthly financial packs from the entities finance departments to enable processing of month end journals
• Processing Monthly Journals
• Update and send to group the monthly tax sheet.
• Perform Balance Sheet reconciliations and update the Know your balance sheet monthly report.
• Budgeting
• Opex Budgeting and capturing for all cost centres
• Head Count Budgeting
• Manage the Planning cycles for the business partners including timelines and continuous engagement with business partners regarding the budget / REs and rolling forecasts. This involves challenging the business on assumptions, plans and ultimately budgets.
• Capturing the planned numbers into the SAP planning module.
• Facilitate the cost transfer allocation to product houses. This includes setting up and running meetings and agreeing on recovery splits with product houses.
• Process the recovery model and get confirmation from the different product areas if it is showing the numbers that were agreed on.
• Presenting monthly management reports to the stakeholders.
• Act as a liaison between business and the EFS re costs allocated during planning cycles and actual.
• Capturing the planned numbers on SAP.
• Obtain budget / RE sign off from the business partners.
• Year end
• Prepare half year and year end FIP for the area
• Liaising with both external and internal audit
• Adhoc
• Quarterly presentation of YTD performance to CET business partners.
• Dealing with Ad hoc business queries e.g. supplier queries.
• Business case financial modelling and post implementation tracking.
• Preparation and distribution of Finance manco Action items

Preferred Qualification and Experience

• CA (SA), BCom or similar is required
• Minimum of 2-3years of accounting experience.
• Previous banking experience would be an advantage.

Knowledge/Technical Skills/Expertise

• On balance sheet asset management including Margin Analysis
• SAP Knowledge,
• Advanced Excel,
• Sound knowledge of the Accounting and Financial Systems.

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Job description

Job Details

Group Finance: budgeting and forecasting, creating interim and annual financial statements, facilitating internal mergers and acquisitions, as well as dealing with analysts and investors.

Job Purpose

To manage the allocation of internal costs or revenue from GRES to other divisions of the Bank, based on an agreed allocation methodology. And to ensure that operational effectiveness is achieved through continuous monitoring of adherence to internal processes relating to transfer accounting.

Key Responsibilities/Accountabilities

• Understand the Operating Model for all managed sites, including an analysis of the site location, condition and suitability for tenants’ use, ownership details (e.g. lease conditions, operating costs), cost of provision of soft services (e.g. cleaning, office planting, employee catering), client services (e.g. reception, parking, meeting rooms, help desk, mail collection) and technical services (electrical, plumbing).
• Assist the Manager: Cost Recoveries in ensuring 100% recovery of costs from tenants at GRES-managed sites in line with approved budget (including sundry debtor recoveries from 3rd party tenants and vendors linked to GRES).
• Ensure that monthly actual recoveries are processed to ensure all actual costs are recovered.
• Communicate SBFM’s recovery details to tenants at managed sites, setting out the basis on which occupancy costs (rental, utility and service costs, parking costs) will be recovered.
• Manage the query resolution on the recovery basis.
• Assist with providing commentary on significant variances between GRES’ actual gross monthly operating expenditure versus the corresponding recoveries and budgeted figures.
• Co-ordinate the receipt of volumes, information and commentary from Space Planning, Global Leadership Centre, Internal Asset Management etc.
• Build and check the upload files for submission to Finance.
• Review and refine the budgetary submissions from each SBFM-managed site (operating expenditure, capital expenditure, changes in service standards, special projects to be undertaken, on-site headcount, changes in the SBFM-managed portfolio, etc).
• Review SBFM’s monthly financial performance and income statements, including each site’s:
• Operating expenditure incurred at managed sites, including recurring monthly operating expenditure (service contracts), day-to-day / ad hoc operating expenditure, special projects’ expenditure, etc.
• Gross occupancy cost recoveries at managed sites (including gross rental costs and service costs)
• Revenues (billings to third party tenants at managed sites).
• Secure approval from tenants/financial managers in managed sites for changes / variations to the agreed recovery rates.
• Secure audited sign-off from tenants/financial managers at managed sites for the site’s gross occupancy costs, indicating their acceptance of the on-charge of all occupancy costs incurred by Facilities Management at such sites (“the agreed recovery rates”);
• Effect sundry debtor recoveries from third-party tenants. Prepare upload files and journals and secure approval and acceptance of charges from debtors and external vendors.
• Maintain for all GRES-managed sites, the GRES Recoveries model, which must consider the following in respect of new sites:
• The location of the proposed premises; their condition, and their suitability for tenants’ use
• The premises ownership details (conditions of the agreement of lease, including the lease term, gross rentals,
• operating costs, escalations, tenant installation allowances, parking, rent-free period, gross cost of installation, etc) and the appropriateness of these for the intended tenants;
• The nature and range of the services to be provided at such site, including soft services (cleaning, hygiene services, office planting, landscape maintenance services, employee refreshments, employee dining, etc); client services (reception desk services, parking areas management, meeting rooms’ management, telephone management services, including switchboard operation, help desk operation, mail collection and delivery services); technical services (building maintenance and electrical, plumbing, and base building maintenance), and the cost of such services;
• The calculation of the gross occupancy costs at each managed site, which costs will include the costs of the monthly rental levied by the landlord (for office space, storage space, parking space, etc), the property operating costs, the cost of utilities, the cost of property rates and taxes, and the costs of providing the onsite services.
• The recovery of the gross occupancy costs from on-site tenants, by way of a Gross Monthly Rental, and a Monthly Service Fee.
• Effect recoveries from EDR users for services rendered.
• Ensures that allocations are within agreed basis of allocation and as per service level agreements (SLAs).
• Assists business units on agreeing the correct methodology and calculations used for transfer accounting purposes.
• Provides recons to service providers with details relating to income statement transfer account queries in order for them to resolve queries.
• Ensures all accounts are fully reconciled and any variances are resolved.
• Ensure that updated files (e.g. service agreements, lease documents, cost and recovery calculations) are maintained for each managed site.
• Submit and check all employee recovery files to Financial Shared Services, including employee telephone recoveries, access card and parking recoveries.
• Reconcile and follow up on any rejected employee recoveries.

Preferred Qualification and Experience

Qualification

• Bachelor’s degree in banking, commercial or related field
• At least three years’ experience in a formal accounting environment

Experience

• Administration, time and risk management
• Cost and budget management
• Experience in working in multi discipline teams, fostering collaboration, team work and the delivery of improved business performance.

Knowledge/Technical Skills/Expertise

• Transfer accounting principles
• Role of Group Real Estate Services in the Bank’s operations
• Group Real Estate Services policies and services
• SAP experience
• Advanced Excel skills

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Job description

Job Purpose

To support the Local Market, Private Banking Suite/Business Banking Centre Manager in reducing Regulatory and Operational Compliance risks within the relevant Region. To assume responsibility in conjunction with the Regional /Private Banking Suite/Business Banking Centre Manager of all Risk and Compliance matters within the relevant Region. To proactively identify and resolve risks faced by the relevant Regional, Private Banking Suite and Business Centre. To ensure the effective implementation of risk frameworks provided by Customer Markets within the relevant Region, Private Banking Suite and Business Centre

Key Responsibilities/Accountabilities

• Risk and Compliance Support
• Proactively identifies and takes guidance from Regional Leadership in order to mitigate Operational risk and Compliance issues within the relevant POR’s.
• Puts action plans in place to remediate Risk and Compliance audit findings for the relevant POR’s.
• In collaboration with the Regional, Private Banking and Business Centre Manager, implements action plans to address audit and operational risk findings.
• Recommends revision of internal controls to provincial risk where appropriate, to address new or previously uncontrolled risks.
• Ensures that the correct reporting of excess cash holdings is undertaken when required.
• Assists the relevant POR Manager by providing input into the Business Continuity Plan, including the updating of staff details and recovery team information.
• Ensure POR Managers has a Business Continuity Plan (BCM) in place and that it is updated regularly as and when changes takes place, with staff details and recovery team information.
• Co-ordinates and updates renewal of Dispensations via Provincial Risk Manager.
• Occupational Health and Safety
• Ensures the correct documentation is completed by Team Leaders for incidents (Occupational Health and Safety) that have occurred within the work place during working hours. All relevant documentation has to be housed in a central file for record purposes. Ensures that the relevant posters are displayed in terms of Labour Law requirements i.e. Basic Conditions of Employment, etc.
• Assists the Occupational Health and Safety (OHS) 16(2) Representative in ensuring that all requirements in terms of the Act are met i.e. quarterly/annual audits, appointment of Wardens and First Aiders, emergency evacuation drills, workman’s compensation, annual service of firefighting equipment, scrutiny and replenishment of the First Aid Box (in conjunction with First Aider). Ensure quarterly and annual Occupational Health and Safety Act (OHSA) inspections are conducted
• Reports on the progress of Occupational Health and Safety (OHS) compliance (when requested or as necessary).
• Ensures that non-compliance with the OHS Act is reported in the monthly and quarterly compliance reports, and that any concerns regarding OHS matters are reported to the appropriate management office.
• Ensures injuries in the workplace are reported timeously by POR Management, to Corporate and Investment Risk Consultants (CIRC) for claim purposes.
• Ensures that all incidents in the workplace (that could have caused injury, and that have in fact caused injury) are reported to Group Compliance (OHS).
• Ensures that records of all OHS related documentation are kept in accordance with the OHS Act and the bank’s record retention policies.
• Ensures that all OHS representatives attend relevant training required.
• Risk and Compliance Training and Coaching
• Coaches relevant Point of Representation (POR) on risk and compliance gaps identified.
• Ensures that all staff within the relevant Regional Private Banking Suite and/or Business Centre attends/completes the required Risk and Compliance training.
• Attend all compliance training within laid down timelines.
• Regulatory Compliance Support for POR’s within Region
• Monitors the Know Your Customer (KYC) dashboard and the irregularity report to identify Points of Representation (POR’s) that have not complied with KYC requirements and identifies training/coaching needs.
• Conducts a ten percent Know Your Customer (KYC) and Account Origination sample check for the correct KYC and account opening documents as part of scrutiny, when visiting the POR.
• Routine
• Ensures the Scrutiny of envelopes containing Master codes Quarterly for the relevant POR’s.
• Check and ensure that management take ownership of Levels and Limits of authority (Forex and Operational) and that the required 6 monthly audits are taking place.
• Ensure that the quarterly surprise checks of all security, equipment and maintenance checks are performed.
• Check that all Letters of Understanding and Undertaking in respect of loading of data on the Application Scoring System is held at the relevant POR’s.
• Check that all Letters of Understanding and Undertaking in respect of Operational Authorities Delegated are filed by responsible branch staff.
• Ensures the High Risk checks for the relevant POR’s are completed as and when required (weekly, monthly and quarterly).
• Ensure the testing of alarms and panic buttons.
• Ensures that emergency drills and procedures are carried out.
• Conducts checks on E2E performed at POR’s to ensure the checks are conducted correctly. Analyse the E2E error report to identify trends and where applicable, make recommendations to branch management to address skills gaps, when visiting the POR.
• Conduct spot checks on compliance with Cash Holding Limits in branches and relevant escalation processes being followed where breaches are evident
• Ensures Report 11191has been actioned by management (new SACS Report).
• Conduct spot checks on reconciliation and monitoring of branch cash accounts
• Conducts spot checks on Rejected Transfer accounts, ensuring that the reconciliation is undertaken and that amounts are expunged correctly, when conducting an audit at a particular branch
• Ensure quarterly checks and scrutinies of all master passwords (time delay locks, alarm systems etc.) are done comprising a physical check and use of the code to verify the master code is valid.
• People Management
• Responsible for inspiring, motivating, leading and managing the team.
• Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.
• Ensures skills assessments and competency-based training takes place as and when required.
• Drive 100% compliance training for all staff.
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensures skills assessments and competency-based training takes place as and when required.
• Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
• Creates an environment in which learning and development are emphasised and valued.
• Takes personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Promotes a culture where the values of the Bank are seen to be ‘alive’
• Ensures the implementation of the leadership promise and employee engagement programme.
• Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis.
• Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork.
• Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team.
• Fosters the transformation of the workplace and supports business in the achievement of the undertakings in the transformation scorecard
• Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs.

Preferred Qualification and Experience

• Matric. Relevant Business related qualification. Valid Driver’s licence.
• 5 years branch experience
• 2- 3 years Risk and Compliance/Audit experience

Knowledge/Technical Skills/Expertise

Knowledge

• A good understanding of the bank’s systems, processes and procedures.
• Knowledge of risk management principles and practices

Experience

• 5 years branch experience
• 2- 3 years Risk and Compliance/Audit experience

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Job description

Job Details

Group Real Estate: identifying new premises, locations and buildings, leasing real estate, buying and selling property, construction and maintenance.

Job Purpose

To ensure all day-to-day running aspects of the entire front office area meets and aligns to the overall strategic intent of the hospitality discipline at the Global Leadership Centre.

Key Responsibilities/Accountabilities

OPERATIONAL

• Takes complete responsibility for the smooth and effective running of a shift, by:
• Supervises the checking in and out of guests.
• To be readily available at all times to deal with problems or complaints.
• Ensures that all special requirements are adhered to.
• All reservations are correct and that changes are done in writing.
• Provides general information.
• Make necessary transport arrangements and ensure that driver is properly co-ordinated and informed. This will also include flight confirmation
• Make photocopies, sends faxes, receive messages on behalf of guests and arranges for the delivery of these messages to the lecture rooms.
• Provides continuous on the job training to ensure that reception staff maintains the highest standards of service and code of conduct at all times.
• Ensure that all staff are polite, well dressed, and arrive to work on time and fully prepared.
• Ensures that all procedures are adhered to.
• Ensure that all checks are being done correctly and continuously, e.g. pit checks, Departures after departure times and discrepant room statuses, etc.
• Posts all incidental costs incurred by guests into the system.
• Checks all adjustments to ensure that the correct documentation is attached.
• Provides the kitchen with updated guest information.
• Notifies housekeeping and maintenance in the event of room discrepancies, breakages and equipment not working.
• Arranges with Security to have venues available after hours.
• Assists the Manager, Front Office to carry out performance appraisals by providing performance input regarding the conduct of reception staff.
• To ensure that the front office is kept clean and safe at all times, in line with the OHS Act.
• Ensuring the Internal Settlements accounts received by the accounts department are updated and payments settled on the Opera system.
• Receives the updated payment sheets and distributes to receptionists and supervisors the recovery of payments on the Opera system.
• Responsible for the investigating, verifying, recovery and correcting of errors received by the accounts department for incorrect or missing Direct Bill’s.
• Any and all additional charges that come through the accounts department are recovered and charged accordingly.
• Responsible for the Front Office roster for all staff and ensuring the averaging agreement is adhered to and balance at every monthly interval.
• Ensures that roster requests are looked at fairly and may accept or deny these requests depending on the requirements of the business on those specific days.
• Ensures that the relevant information for staff allowances are calculated and checked before handing over to the Front Office Manager orRooms Division Manager.
• Once approved, the times for staff are distributed and the AFOM ensures that the information is timeously put onto the ESS system.
• Is responsible for all and any enquiries on the ESS system for the Front Office department.
• Can stand in for the Night Management team should they fall ill or is unable to attend work.
• Is responsible for attending the functions meeting held by reservations and summarising and distributing the information to the front office department.
• Forecasting, summarising and distributing the number of guest’s and visitors and relevant information to the Food and Beverage department a week in advance.
• Ensuring and supervising that the front office is kept clean and safe at all times, in line with the Occupational Health & Safety Act.
• Data capturing of Rooms Division statistics, i.e., in putting information with regards to race, gender and delegates attending the specific courses, number of delegates staying at the Garden Court, overbooking.
• Updating room Occupancy statistics daily.
• Is responsible for all Reception stats and must ensure it is completed and correct by the end of the first week of the new month.
• Preventative maintenance is done on a weekly basis by ensuring rooms are placed out of order and all relevant departments are notified.
• Liaising with maintenance and housekeeping for any and all discrepancies with regards to guest rooms.
• Liaising with security should there be any security breach, i.e., money left out in a guest room, and dealt with accordingly.
• Ensures that the overall maintenance of the guest rooms is kept up to Standard Bank standards and that the maintenance department is kept updated with all details.
• Ensures that maintenance is maintained in guest rooms and public areas.
• To assist the Front Office Manager is all duties and to continue these duties in the absence of the Front Office Manager.
• Working the shift rostered by the Front Office Manager.
• To assist when the desk is short staffed and responsible for all duties at the reception desk on any shift.

HUMAN RESOURCES

• To manage direct reports on a pre determined and mutually agreed EPM’s and monitor, support and assist as much as possible to ensure these targets are achieved.
• As part of performance management to assist direct reports in establishing their personal development plans and guide and assist with the implementation of these plans.
• To ensure that staff under his/her control are fully informed in respect of relevant procedures, the Banks disciplinary code, procedures, the handling of grievances and to ensure that there is industrial relations harmony achieved as far as possible.
• Preparation of monthly rosters, taking cognisance of valley and peak periods.
• To implement disciplinary action accordingly for staff negligence.

CUSTOMER SATISFACTION

• All efforts are to be made to ensure ultimate customer satisfaction by taking cognisance of unique needs and requests and at all times to ensure the customer service value is held in highest regard.
• Liaison with all relevant departments is extremely important to ensure customer satisfaction is continually achieved through out the centre.
• Be available and visible at peak times to ensure guest satisfaction.
• Follow up on all guest complaints ensuring that they are dealt with quickly and professionally.

GENERAL

• Work overtime when required.
• Notwithstanding the above, you may be required to perform additional duties in line with your designation, as directed by your manager on a regular or ad hoc basis.
• Shift work is required for this position over weekends and Public Holidays.

Preferred Qualification and Experience

• Matric
• 3 - 5 years experience in applicable hospitality discipline

Knowledge/Technical Skills/Expertise

• Desired: Suitable Hotel Management Diploma or equivalent.
• Computer literacy: Fedelio Opera software and SAP.
• Shift worker with experience working over Public holidays and weekends.