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MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
Job description
The purpose of the position is to support Customer Care Management by maintaining historical volume data for all Customer Care Touchpoints via supporting WFM Tools (e.g.. – Aspect) and forecast future call volumes and workload utilizing proven forecasting methods.
Outputs
Technical Competencies
Written and spoken communication skills
Analytical skills
Behavioural Competencies
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