Administrator at Gilbarco Veeder Root

Job description

Reports to: National Account Manager

PURPOSE OF JOB

Responsible for all office administrative duties in EC

KEY ACCOUNTABILITIES

• Understanding of the RT46 SLA and adherence to contractual obligations;
• Preparation of reports to specific deadlines;
• Scanning, emailing, faxing and filling of documentation;
• Handling incoming calls and resolving of customer complaints;
• Follow-up and updating clients about their queries;
• Logging and tracking of card orders, cancellations, report requests, capturing and keeping track of Job cards, including sequence control report;
• Administer Fuel Card Orders, Lost Cards, Stolen Cards and Asset Register
• Administrate the Weekly and Monthly Reports and update the Management Board.
• Daily monitoring of Exceptions

POSITION RELATIONSHIPS

Internal

• Account Executives
• Service Desk and Technicians
• Inspectors External
• Bank (Standard Bank Fleet Management)
• IG Call Centre
• Clients