Underwriter- Centre of Excellence at Zurich Insurance Company Ltd

Job description

Our opportunity

The Underwriter Centre of Excellence role is;

• To support the design, development, analysis, interpretation and presentation of statistical personal lines underwriting data, obtained from information systems.
• To interpret and provide accurate and timely personal line underwriting information to managers in a format that is easily understood and relevant to the decision making process.
• To perform quality control evaluations on personal lines portfolio renewals and multi claimants. To demonstrate specialized personal lines product and market knowledge in assessing referred risks.

Your role

Key Tasks & Accountabilities

• To Grow Revenue and Profit
• Growth and retention of business by managing personal lines portfolios.
• Achieve targeted underwriting profit by managing personal lines portfolios.
• To Focus And Deliver
• Develop, and adapt as necessary, information reports on key portfolio performance indicators to ensure that managers can measure and monitor and continuously improve personal lines performance.
• Assist with personal lines benchmarking analysis.
• Analyzing new blocks of business and recommend acceptance thereof, based on sound business sense.
• Development and ongoing monthly production of multi claimant and renewal reports for personal lines.
• Ensure monthly renewal and multi claimant processes on personal lines are followed and in place.
• Accurate and timeous response to High Valued Claims UW.
• Accurate and timeous response to above mandate personal lines referrals and provide technical underwriting guidance to IMP and GRP.
• To Learn and Improve
• Regular analysis of key portfolio performance indicators providing information reports with recommendations.
• Regular review and analysis of multi claimant and renewal reports.
• Regular analysis of referral patterns completed and actions taken and improvement suggested.
• Aligning performance of portfolio to various feedback reports from business units such as PUMs, Sales, and PU.

Who We Are

• Customer Centricity - We put our customers at the heart of all we do. We utilize our global scale to turn insights and observations into useful ideas that we put to work for our customers. Effective management of complaints from brokers and internal stakeholders. Invest time to make it easier for our business partners to attract profitable clients and retain them. Embed treating customers fairly through the minimum service level standards.
• Integrity - We treat everyone in a fair and honest manner. We comply with all applicable laws, regulations and internal policies i.e. Objectives, PA, and IDP, Skills Assessment completed accurately and timeously.
• Sustainable Value Creation - We create and sustain value for our customers, our shareholders, our people and society. We maintain a culture of precision, stability and reliability that instills confidence and trust in our commitment to deliver when it matters - now and in the future. We maintain a high standard of corporate responsibility by proactively addressing environmental, social and governance issues. We focus on long term success over short term gains. We aspire to be agile and to manage change smoothly along the way.
• Excellence - We aim for the highest quality and strive for continuous improvement in all that we do. We find new ways of solving problems. We test what we do and how we do it for fairness, diversity and trust and mutual respect.
• Teamwork - We work together as one team...One Bryte. We share and communicate openly and fairly. We value our diverse, talented workforce and support them so that they can contribute to their full potential.

Qualifications And Experience

• Grade 12 and AIISA or FIISA (or working towards)
• 5 years experienceof which 2 years must preferable be in portfolio management
• NQF Level 4

Knowledge

• Sound understanding and knowledge of South African Insurance/re-insurancemarket
• Sound knowledge of how to optimize underwriting performance at a policy and portfolio level
• Expert technical knowledge and understanding of underwriting principles
• Expert portfolio management knowledge and understanding portfolio management principles
• FAIS compliant, 60 credits would be an advantage
• Commercial, Financial and business acumen

Skills

• Good relationship building skills
• Good verbal and written skills
• Strong Numeracy skills
• Good communication skills
• Above average presentation skills
• Strong underwriting skills
• Strong analytical skills
• Sound interpersonal skills
• Computer literacy : sound Excel skills preferable
• Strong portfolio management skills
• Strong portfolio audit skills

Behavioural

• Analysis
• Concern for Excellence
• Accuracy
• Customer Service Orientation
• Developing organisational talent
• High Diversity sensitivity
• Drive and goal orientation- self-motivated
• Impact/Presence/rapport
• Leadership
• Oral and verbal communication
• Problem solving
• Resilience/stress management
• Teamwork
• Technical expertise

Relationships

Internal

Sales, Technical Underwriting, Credit Control, Central Service Hub, Claims Hub, Marketing & Risk, Finance, Information Technology, People Management, Legal and Compliance

External

Brokers, Clients, Tied Agents, Administrators, UMA’s

Additional Information

• This role is based at our Head Office (15 Marshall Street, Ferreirasdorp - Johannesburg).
• Within the context of Bryte Insurance Company South Africa Limited's Employment Equity Policy, all eligible candidates will be considered, however, preference will be given in the following order:
• The suitability of the candidate based on job-specific selection criteria of equally suitable candidates, the candidates from the designated group within the ambit of Bryte Insurance Company South Africa Limited's Employment Equity Policy.
• Your application will only be considered should you meet the minimum requirements of the vacancy.
• If you have not received a response within 14 days from the closing date, please consider your application unsuccessful.
• The company reserves the right not to fill this position.
• Internal candidates, please ensure you have informed you Line Manager of your application.