(547) Contractor - Team Leader: Learning and Development Administration at South African Reserve Bank

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Manage, coordinate and direct all logistical arrangements for learning programmes, including employee onboarding within the SARB.
• Liaise and engage proactively with internal and external stakeholders when coordinating learning programmes and events, displaying a service orientation and the ability to communicate effectively.
• Plan, allocate and coordinate work for self and others, ensuring quality and the timely delivery of specific outputs of the team.
• Manage the performance and development of team members. 
• Diagnose problems and choose and/or modify routines to deal with them, displaying the ability to provide solutions for problems within a defined context. 
• Continually seek to improve learning events management and coordination, virtually and in person, within the SARB.
• Drive engagements with learning and development consultants to ensure continuous alignment and improvement on learning delivery operations and support as well as demand management.
• Support learning and development consultant teams in driving and ensuring impact assessments of the identified learning programmes.
• Work collaboratively with the Digital Learning Change Lead and Digital Learning Manager to provide change management and support for digital learning initiatives within the SARB (i.e. digital learning platforms, learning management systems and tools). 
• Work collaboratively with learning and development consultants to plan, manage and implement talk sessions/webinars for future skills series (including digital dexterity and fluency), strategic workforce plan needs and critical skills within the SARB. 
• Direct the administrative support on programme delivery to ensure the availability of resources for learning and development programmes, events and other key areas of delivery for the SARB Academy.
• Provide guidance on the learning management system for the provision of accurate management information.
• Manage the post-course activity process to conclude learning programmes.
• Provide relevant information to facilitate management decision-making.
• Conduct research, benchmarking and knowledge sharing on new practice in the learning and development space.
• Proactively broaden own knowledge of functional area, displaying a willingness to make improvements in own work (including methods and practices).

QUALIFICATIONS

Job requirements

To be considered for this position, candidates must have:

• a Bachelor’s degree in Business Administration, Human Resources or an equivalent NQF7 qualification; 
• three to five years’ experience in a corporate learning and development and/or administrative environment; 
• at least two years’ management experience; and
• knowledge of learning and development administration best practices and methodologies, risk management, change management and stakeholder engagement.

Additional requirements include:

• industry, organisational and business awareness;            
• quality assurance;
• continuous improvement;           
• human resources (HR) planning;
• HR project management;
• HR reporting;
• HR service delivery;
• stakeholder management;
• communication management; and 
• knowledge of change management.