General Manager Employee Benefits Healthcare at Telesure Group Services

Job description

• Operational Management:
• Creation of the EB strategy and client value proposition, and the implementation thereof
• Identify potential commercially viable distribution channels and build business models in support of Group strategy and objectives
• Accountable for delivery of growth and new business targets within or below agreed OPEX
• Regular feedback to and retention of existing clients
• Establish and maintain service level agreements with key clients
• Continuously review performance and initiate appropriate strategies
• Remain current on competitor activity and market landscape
• Ensures that all operational aspects are effectively managed by continuously reviewing quality and efficiency targets.
• Negotiate rates and terms with product providers
• Leadership:
• Effectively manage talent and succession planning
• Grow, develop, lead, motivate and empower the team
• Articulate and communicate key deliverables and business context to the team
• Design and implement management and business plan for each Financial Year.
• Team Enablement:
• Responsible for all aspects of staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times.
• Enable the team through required business processes, systems and knowledge
• Ensure development plans for the team are created, contracted and monitored
• Alignment of performance management contract to overall business drivers and customer experience expectations.
• Revise coaching needs and role profiles to customer focused context and expectations.
• Monitor operational efficiencies and re-engineer where required.
• Hold monthly team meetings and ensure that actions are recorded and executed.
• Continuously monitor and address absenteeism trends.
• Ensure that the correct employee on-boarding process is adhered to.
• Financial Management:
• Effectively manage and report on the financial requirements of the business unit to meet business and profit targets.
• Innovation:
• Leverage all available information from our partners, the industry and internally to ensure we are constantly reviewing our departmental processes, systems and protocols with a view to improve efficiencies and to ensure best practice