Tourplan Manager at Ker & Downey Africa

Only the Brave Need Apply. We’re calling the doers, the big dreamers, the curious and the adventurous. Ker & Downey South Africa, an Adventure Travel Company that chases exceptional moments for intrepid souls with a luxurious edge, is looking for a confident, ambitious, commercially minded, Tourplan Manager

You will be taking on a challenging role at a fun and dynamic fast-growing company. The company as a whole is a close-knit team and, although we have different means, we all seek out adventure, exploration and the unknown in some way or another.

We’re pretty (tech) savvy and enjoy an agile environment. We love mistakes, as long as they are coupled together with humility and honesty. And, more so, we love the challenge of finding solutions. An integral part of your role will include the opportunity to help shape, grow and evolve the choice of technology in the company. Who knows how you’ll affect the other departments - just one of the benefits of working in a fun, dynamic and agile family.

Who are we looking for?

The successful candidate will be a Tourplan (Tour Operator Software) expert end-user. You will have responsibility for managing all matters relating to the Tourplan system including project managing the roll-out of all current and future features e.g. availability, quotation, wetu integrations, financial reporting. You will also build training materials, train staff, and undertake other administrative tasks as necessary.

Areas of Responsibility:

• Work with product manager to ensure they understand the system and are able to use it efficiently to create tariffs and update products

• Ensure tariffs and all other rates are set correctly, and are exported from the database as efficiently as possible

• Work with product departments on workflow and procedures in order to ensure products are loaded into Tourplan as quickly and efficiently as possible.

• Assist the Product team in creating PCM and PK options

• Occasionally manage and assist staff input Tourplan Data

• Create user permissions
• Create new Agents / new Suppliers
• Setup message templates (invoice, message to Agents, Suppliers etc.)
• Create new user profile in Tourplan server to access Tourplan (in coordination with IT)
• Assist the IT to ensure that both servers (TS and Database servers are in well conditions)
• Run SQL scripts in coordination with our IT supplier
• Setup Custom reports for internal uses (with the assistance of TP Support Team)

• Assist Tourplan end-user with trouble shooting & coordinate with TP Support team

• Assist Operations, Finance, Product and Sales in handling any issue related to Tourplan.

• Keep others informed by sharing information

• Develop and update Tourplan user manuals (for end users).

• Build and customize Reports to meet the needs of each department

• Update Reports

• Ensure all departments are able to get maximum usage from Tourplan. Including producing itineraries, quotations and documentation (setup messaging).

• Work with product departments, Human resource on training programs for staff to understand and get maximum benefits from Tourplan.

• Work with Tourplan end-users to improve their knowledge of Tourplan and ensure they are able to run TP efficiently.

• Ensure all departments are able to get maximum usage from Tourplan. Including producing itineraries, quotations and documentation (email to Agents/Suppliers).

What traits should an Tourplan Manager have?

• Flexibility to work overtime

• Ability to work under pressure and tight deadline

• Accuracy, carefulness, patient, efficient, organized.

• Self-motivated, professional and positive approach

Experience / Knowledge Required:

• Extensive experience in working with Tourplan is non negotiable
• Strong project management skills