Key Accounts Manager at Entersekt

Job description

Are you superb at providing outstanding customer service? Do you have the skills and passion to serve our financial services customers by creating a lasting, positive experience of our product offering? Join our team and help financial services companies protect their customers’ accounts and secure their digital transactions through advanced authentication and mobile app security technology.

Responsibilities

• Manage a portfolio of customers and ensure their success with our product offering by driving implementation and providing ongoing support
• Oversee key account management best practices, coordinate activities, and measure progress
• Work with prospects and customers to understand their procurement processes and project timelines
• Identify key stakeholders with a view to future negotiation of up- and cross-selling
• Provide accurate reporting and forecasting for each of a portfolio of customers via Salesforce
• Compile and relay market intelligence and product requirements to the Product Development teams
• Assess sales resources and identify ways to maximize the use and development of these resources
• Assist the Marketing department in lead generation through collaboration on blogs, presentations, webinars, case studies, and other materials
• Continue engagement with customers through customer success stories, creating a proven track record, and utilizing upsell and cross-sell opportunities
• Support sales programs as required to increase prospect pipeline and boost sales
• Ensure that all customer account details are kept up to date, and that new sales opportunities are loaded into Salesforce on a regular basis

Requirements

• Bachelor’s degree or equivalent qualification
• 5+ years’ account management experience in banking and other financial services, or in mobile technology
• ICT experience
• Proven track record of consistently exceeding targets
• Access to a network of executives and influencers in the relevant markets
• Willingness and ability to travel

Location: Stellenbosch

Note that if you have not received a response within three weeks, please consider your application as unsuccessful.