Account Manager III (Govt) - JHB at LexisNexis

Responsibilities

• Monthly New sales Revenue Target achieved and targeted subscription renewals completed.
• Develop and implement a sales strategy that identifies all government departments as opportunities, maps out the timelines to approach & close with the appropriate product offer that has likelihood of success (Feb)
• Create a list of all subscription renewals for which you are responsible and develop a strategy to ensure timeous renewal of all subscriptions.
• Review the entire list of contracts due to be renewed during the year, order by value and month of renewal [ as per the CRM Subs Renewal Opportunity list](Feb)
• Together with AAM, develop and implement the annual visitation and interaction plan, by month and by key contact person, that will facilitate the smooth and timely renewal of each contract (including setting all meeting dates, etc. a minimum of 3 months in advance of renewal date) (Feb)
• Together with product trainer, develop & implement the annual user training program that will deliver on improved customer usage levels and familiarity and trust in the products (Feb)
• Update the CRM Subs Renewal Opportunity status (weekly)
• Review sales and subscription renewal strategy monthly, assess progress and amend as necessary (Monthly)
• Review sales report (actual versus target) as prepared by AAM, identify missing orders for correction and compare shortfall to pipeline to assess achievement. Develop remedial strategies to make up any projected shortfalls (Weekly)

Requirements

• Have experience working within a B2B sales environment and retaining and growing customers.
• Demonstrate the ability to spot commercial opportunities, with a successful customer services and sales support background. Have excellent communication skills essential, as well as time management and planning.
• Have solid consistent performer demonstrated through consistently meeting or exceeding expectations.
• Be able to become a role model, with positive influence within the team and wider business.
• Have excellent Product (Print/Online), Domain and Market knowledge and experience of adopting new products.
• Have formal coaching qualification or substantive demonstratable experience Have formal continuous improvement qualification or substantive demonstratable experience Have a Completed SmartPath development plan endorsed by manager.