Admin Officer: CDW Research, Referral and Support (One Year Contract) at Gauteng Department of Co-Operative Governance and Traditional Affairs

Requirements :

• Matric plus NQF Level 6/ National Diploma in Public Administration, coupled with a minimum of 1 - 2-years’ experience in Administration environment.
• Understanding of the Community Development environment will be an additional advantage. 

Duties :

• Plan and coordinate the accurate preparation of sub-directorate reports in line with Community Development Workers Programme research outcomes; Coordinate and manage distribution of templates to be used for sub-directorate’s needs analysis;
• Effective support to the assistant director to ensure flow of information and sharing documents on latest developments within the sub-directorate; Render general support to ensure that sub-directorate research reports are submitted on time; Prepare reports and presentations with statistical data as assigned; Liaise with internal and external stakeholders to organise promotional material for profiling of the CDW Programme;
• Collect and coordinate distribution of promotional materials to regions; Handling of office correspondence and manage office supplies; Participate in meetings planning for the implementation of the outreach programmes; Keep record of files on promotional material received and distributed and produce a periodical report;
• Daily monitoring of community concerns referred from National, Provincial and Local Government Departments; Manage escalations from internal and external points of reference; Channel referred community concerns for resolution and monitor case management and resolution rate; Compile a report of enquiries received, develop a case resolution register and provide feedback for the sub directorate to respond on escalations;
• Compile a trend analysis report on regional performance and communicate findings to align regional monthly reports with monthly targets; Provide logistical support with arrangements of meetings; Coordinate all the administrative work and related functions as may be required;
• Provide administrative support services to the sub-directorate in meetings and sending reminders on reporting deadlines; Record, organise, store, capture and retrieve correspondence on meetings recorded; Attend regional and provincial meetings and report on matters pertaining to Research, Referrals, Reporting and Support Services.