Administrative Officer I (P10) (Information & Communication Systems Division: Campus IT Support) (Re-advert) at University of Johannesburg

Job description

Responsibilities:

To coordinate the activities of third-party service providers and suppliers. Monitor their performance against their SLAs and help resolve underlying issues. Work with the IT Service Delivery Director to prepare, document and update the IT Asset Management tool. Manage and maintain the access rights to IT Asset systems. Effectively implement the Asset Management process and ensure that the process is performed as agreed and documented. Ensure that Computer requests are reviewed, authorised, and communicated to the relevant stakeholders. Gather and understand user requirements for existing or new services and collaborate with the relevant IT team to provision services or solution. Knowledge of IT Assets with experience of software asset management systems. Be able to utilize tools that track usage of all software in the organization, ensuring compliance with relevant software license agreement and ensuring that assets are always properly accounted for. The person will also be responsible for storeroom management - Ensure the storeroom is always tidy and stock is controlled. Including consumables like hardware stock etc. Update the insurance with all new machines and claims. Work with management in preparation of software and hardware budget. Assist in the identification and monitoring of risks, governance and compliance requirements related to the Asset Management environment.

Minimum requirements

• Grade 12 / Matric
• NQF Level 6 qualification in either IT/Management
• SDI Service Manager/Agent Certified (e.g Fresh-works, fixosftware,manage-engine, remedy, Kaizen tool, Solar winds , IBM Zluri or any other asset management tool)

Experience:

• 2–3-year previous experience in ICT asset control
• Desktop Management (3 years)
• IT Service Management (3 years)

Knowledge:

• Knowledge of IT and Operations
• Knowledge of ITIL aligned Service Management.
• Knowledge of Asset Management.

Recommendations:

• Risk Management
• ITIL Intermediate Certified
• Management of Asset within Higher Education

Competencies and Behavioural Attributes:

• ITIL Service Management.
• Excellent communication skills.
• Customer relations management.
• Policies and procedures.
• Collaborating with business managers to determine and deliver value adding solutions.
• Ability to interact across all levels.
• Managing Knowledge
• Collaboration
• Quality Driven
• Strategic Thinker