Attendant (HK) at One&Only Resorts

Job Summary

A General Attendant’s primary responsibility is to provide quality service in all guest facing areas that exceeds guest’s expectations.  The attendant must demonstrate genuine concern for guests while ensuring friendly, safe, efficient, and professional service. To consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

Key Duties and Responsibilities

• Exceed guest expectations in terms of housekeeping services, responsible for the cleanliness of guest rooms and public areas by ensuring that areas are cleaned in accordance with the required standards.
• Responsible for deep cleaning of assigned areas.
• Ensure that daily cleaning schedules in public spaces are completed according to the schedule.
• Responsible for cleaning of exterior areas and balconies in assigned section.
• Meticulously adhere to the standard operating procedures pertaining to cleaning, sanitization and set up in guest rooms and public areas.
• General and deep cleaning of rooms, trolleys, pantries, server rooms and caddies as per the standard procedures.
• Ensure preparation of rooms scheduled for arrival.
• To maintain, clean and correctly store operational equipment at the end of every shift.
• To look after cleaning equipment issued and ensure that it is returned and neatly stored at the end of each shift.
• Responsible of setting up and maintaining the cleanliness of site inspection and upsell rooms before 09:00 each day.
• Informs IRD when room service trays need to be removed and ensure that used items are cleaned and replenished.
• Ensure supplies, amenities and linens are replenished as per standard.
• Ensure minibar is replenished daily as per standard.
• Keep pantries neat and in good order.
• Maintain safe work practices according to health & safety regulations.
• Adhere to chemical utilization as per the chemical training SOP.
• Ensure all defects are reported immediately and follow up to ensure they have been completed in a timely manner.
• Ensure that the tasks provided daily are executed to the expectation of O&OCT standard.
• Complete evening turn down service according to the schedule created by the Housekeeping management.
• Develop a positive working relationship with all colleagues and departments to facilitate a team-oriented atmosphere.
• Responsible for the assigned Master Key.
• Report all lost and found items.
• Adhere to grooming standards as set by the employee handbook for O&OCT.

GENERAL AND OTHER DUTIES

• The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.  The Job Description may be subject to review from time to time.
• The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.
• The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
• The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills.
• The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
• The employee will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel’s requirements and do not detract from the desired image of the hotel.
• The employee will, at all times, be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.