Jobs at One&Only Resorts

Job Summary

The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the EVP Global Human Resources and will be an integral member of the resort’s executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.

Key Duties and Responsibilities

Managing the Human Resources Strategy

• Executes and follows-up on engagement survey related activities.
• Champions and builds the talent management ranks in support of property and region diversity strategy.
• Translates business priorities into property Human Resources strategies, plans and actions
• Implements and sustains Human Resources initiatives at the property.
• Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate.
• Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up.
• Creates value through proactive approaches that will affect performance outcome or control cost.
• Monitors effective use of the HR workflow system by property managers and employees.
• Leads and participates in succession management and workforce planning.
• Responsible for Human Resources strategy and execution.
• Serves as key change manager for initiatives that have high employee impact.
• Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities.
• Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate.
• Ensure compliance with BBBEE and other related legislation.
• Ensure payroll execution in line with approved budget and compliance with related Payroll policies and procedures.

Managing Staffing and Recruitment Process

• Analyzes open positions to balance the development of existing talent and business needs.
• Serves as coach and expert facilitator of the selection and interviewing process.
• Surfaces opportunities in work processes and staffing optimization.
• Makes staffing decisions to manage the talent cadre and pipeline at the property.
• Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc.
• Monitors sourcing process and outcomes of staffing process.
• Ensures managers are competent in assessing and evaluating hourly staff.

Managing Employee Compensation Strategy

• Remains current and knowledgeable in the internal and external compensation and work competitive environments.
• Leads the planning of the hourly employee total compensation strategy.
• Champions the communication and proper use of total compensation systems, tools, programs, policies, etc.
• Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution.
• Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities.

       Managing Staff Development Activities

• Ensures completion of the duties and responsibilities of the properties' Human Resources staff members, as outlined in applicable job description(s).
• Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees.
• Serves as resource to property Human Resources staff on employee relations questions and issues.
• Continually reinforces positive employee relations concepts.

     Managing Colleague Engagement Activities

• Ensures Colleague Engagement is kept active and enhanced through the various Kerzner platforms such as Balance, CES, CAP and “We Create Joy” Pillars. 

Education or Certification

• A background in 5 star hotels and or luxury resorts
• Position most likely suitable for an existing Human Resources Director, Human Resources Manager or perhaps an experienced Assistant HRD ready for the next step
• 5 years senior HR experience
• Recognized tertiary qualifications in Human Resources or related field
• Good all round knowledge of Human Resource functions and administration
• Able to design, structure and implement new Human Resources SOP’s
• Strong written and verbal communication skills
• Outgoing and positive personality
• Good understanding of multi-cultural environments

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Job Summary

CDC is accountable for the quality, consistency and production of Ochre Restaurant, In Room Dining and Vista kitchen. He/ She exhibits culinary talents by personally performing tasks while leading the colleagues and managing all food related functions. Coordinates all menus, purchasing, food preparation and staffing for the property's restaurant. Work with the team to improve guest and colleague satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.   

Key Duties and Responsibilities

• Maintain and uphold the brand standards of both the Resort and the Restaurant.
• Provide services that are above and beyond for customer satisfaction and retention.
• Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Assist, as needed, in the interviewing and hiring of colleague team members where necessary.
• Supervise and manage restaurant kitchen colleagues, manage all day-to-day operations. Understanding colleague positions well enough to perform duties in colleagues' absence.
• Manage colleague progressive discipline procedures; participate in the colleague performance appraisal process, providing feedback as needed.
• Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Participate in training restaurant colleagues on menu items including ingredients, preparation methods and unique tastes.
• Supervise and coordinate activities of cooks and workers engaged in food preparation.
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Ensure colleagues are cross-trained to support successful daily operations, that the productivity level of colleagues is maintained and that they understand the expectations and parameters. Uses all available on the job training tools for colleagues.
• Establish and maintain open, collaborative relationships with colleagues and ensures colleagues do the same within the team.
• Serving as a role model to demonstrate appropriate behaviors.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Set a positive example for guest relations.
• Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Empower colleagues to provide excellent customer service.
• Handle guest problems and complaints.
• Interact with guests to obtain feedback on product quality and service levels.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Attend and participate in all pertinent meetings.
• Develop, design, or create new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. Assist in developing daily and seasonal menu items for the restaurant.
• Determine how food should be presented and create decorative food displays.
• Supervise restaurant kitchen shift operations and ensure compliance with all Food & Beverage policies, standards and procedures.
• Recognize superior quality products, presentations and flavor.
• Plan and manage food quantities and plating requirements for the restaurant.
• Estimate daily restaurant production needs and Communicate production needs to key personnel.
• Prepare and cook foods of all types, either on a regular basis or for special guests or functions.
• Check the quality of raw and cooked food products to ensure that standards are met.
• Lead shift teams while personally preparing food items and executing requests based on required specifications.
• Set and support achievement of kitchen goals including performance goals, budget goals, team goals, etc.
• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.
• Understand the impact of kitchen operation on the overall property financial goals and objectives and manage to achieve or exceed budgeted goals.
• Maintain food preparation handling and correct storage standards.
• Ensure compliance with all applicable laws and regulations.
• Follow proper handling and right temperature of all food products.
• Effectively investigate reports and follows-up on colleague accidents and IOD
• Know and implement company safety standards.

Skills, Experience & Educational Requirements

• Qualification from an accredited Culinary Arts school, Hotel and Restaurant Management, or related major Institution.
• At Least 5 years’ experience in the culinary, food and beverage, or related professional area and within a similar 5 * Luxury Brand environment.
• Strong interpersonal and problem solving abilities necessary.
• Must be a highly organized person with strong planning skills and able to meet deadlines in a fast-paced environment.
• Goal and results oriented.
• Analytical skills, strength as a developer and a leader of others are essential.
• An absolute commitment to service excellence and continual learning

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Job Summary

The Front Desk Agent is responsible for all systems and procedures connected with Front Desk - Check in, Check Out, Resort Information, Cashiering, Luggage Handling, and other related Front Office duties. You will at all times project an image of courteousness and hospitality whilst dealing with guests and fellow colleagues. In addition, to perform all such duties and to carry out all such responsibilities as may be assigned from time to time to ensure the highest levels of personalized attention and standards of service. The Front Desk Agent operates under the general direction of the Front Desk Manager, and within the limits of established hotel policies and procedures.

Key Duties and Responsibilities Development

• Carries out any assigned task with honesty, transparency, and integrity

• Maintain polite and professional interpersonal relationship with both colleagues and guests
• Demonstrate ability to communicate effectively
• Ensure interdepartmental communication to provide a top-notch service and recognition, always announcing to the respective outlets the guests’ whereabouts
• Develop an effective and supportive team environment by listening to and acting on behalf of our guests & colleagues
• Conduct and participate in team meetings and induction of new employees
• Attend all pre-shift briefings under the supervision of a departmental leader.
• Actively participate in the workflow sequence and complete allocated tasks accurately

Product

• Act as the One&Only brand Ambassador always.
• Adhere of company ethics & antibribery policies
• Understand, instill, and live the Company Philosophy
• Ensure compliance with all brand standards, OO markers, quality standards, and SOP.
• Ensure strict adherence to company processes when dealing with cashiering functions, while maintaining the highest level of guest satisfaction.
• Always maintains workplace discipline in accordance with company philosophy, policies, and procedures
• Demonstrate an ability to maintain confidentiality and privacy

Operations

• Able to drive and support revenue generation by following the upselling program that is available.
• Be diligent in keeping the PMS system accurate and relevant at all times.
• Ensure all processes and procedures are followed with guests’ arrival and departure.
• Must be able to update computer systems with relevant information obtained from guests.
• Ensure strict adherence to policy when taking payments for accommodation and incidentals.
• Complete refund process in accordance with hotel protocols.
• Be able to perform room moves and upgrades on the PMS System.
• LQA standards to become part of your daily routine.
• Handling foreign currency exchanges.
• Perform a comprehensive pit check, Credit Limit checks and all other financial processes daily to ensure full compliance.
• Dealing with special requests from guests, such as ordering taxis, booking theatre trips, or storing valuables and luggage.
• Answering questions about facilities in the hotel and the surrounding area
• Dealing with complaints or problems and escalating to a Manager on Duty when necessary.
• Be able to communicate telephonically and to provide callers with requested information.
• Relay and route written and verbal messages
• Handle room reservation requests after office hours
• Assist with customer service enquiries
• Ensure the filing of customer bills – docket and correspondence management – Guest Pits
• As required or requested by the leader on duty, assist with or accept other responsibilities in the office
• Is responsible for their own cash floats and cash handling
• Ability to effectively use the following operating systems: OPERA, ALICE, SAGA; ReviewPro – Guest Messaging Hub
• Have a full knowledge of room categories, rates, locations, activities, amenities on property and their respective schedules
• Have a complete knowledge of the groups in house, pre and post arrival of groups, functions, and events within the resort or elsewhere, to keep the guests informed
• Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities
• Always keep an attitude of cooperation and collaboration to ensure the development of the objectives of the hotel and the company and as well as guest’s satisfaction
• Comply with the functions related or non-related to the position based in the operations needs and direct commands from leaders
• Wear the uniform provided appropriately, following the grooming and uniforms standards set by the company
• PPE (Personal Protective Equipment) provided by the Resort must always be used
• Hygiene & Safety measures dictated by both Local Government and the Resort shall be followed
• Use the communications tools as per the standard of communication established by the Resort
• Performs all assigned duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Adheres to all current and any additional organizational policies and standards
• Adhere to the tasks delegated by Supervisor / Manager
• Support the Hosts were required

Skills, Experience & Educational Requirements

• Minimum of 2 Years working experience at 5-star establishment
• Diploma / Degree in Hospitality / Travel & Tourism desirable
• Fluent in English / Multi-lingual a plus.
• Good communication skills
• Must be computer literate
• Proficiency on Microsoft office, Outlook and Opera is required
• Excellent Guest Relations skills
• Can do attitude
• Must be able to multi-task
• Must respect privacy and confidentiality
• Must have an understanding of health and safety protocols
• Knowledge and adherence to hotel’s policy and procedures

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Job Summary

The Guest Experience Manager is responsible for the planning, execution and managing of all Connectivity Center operations ensuring that guests and organizational needs are met. Core duties includes management and leadership of processes for the continuous improvement of the customer experience. To provide high quality services while meeting service standards, improving connectivity center performance, increasing use of resources and adaptation of new proven technologies to ameliorate efficiency and achievement of metrics. Tactical emphasis on customer care, quality management, workforce planning, coaching, and training. To demonstrate a commitment to excellence through continuous staff development program enhancing employee engagement, service, knowledge, skills, and morale.

Key Duties and Responsibilities

Development

• Carries out any assigned task with honesty, transparency, and integrity
• Maintain polite and professional interpersonal relationship with both colleagues and guests
• Demonstrate ability to communicate effectively
• Develop an effective and supportive team environment by listening to and acting on behalf of our guests & colleagues
• Attend morning meeting with Heads of Departments
• Communicate staff any relevant information, via email, line-ups or one on ones
• Plan workflow and capacity for the team to ensure optimum manning distribution throughout the daily operations and proper guest service coverage
• Maintain intra-departmental relations and communication to achieve synergy within the department and the One&Only Resorts daily operation
• Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)
• Proactively participates in own development and team development
• Hiring, training, coaching, and leading Guest Services representatives as they provide support for guests
• Leading team meetings, asking questions to better understand the calls the team is receiving, educating, and coaching workers regarding processes and practices, and explaining expectations
• Utilizes LQA and Forbes Travel Guide luxury service standards during training and pre-shift meetings to instill appropriate levels of knowledge and understanding of colleagues
• Reflects the effective interdepartmental communication across the resort; acts with integrity and leads by example
• Constantly looking for more ideas and ensure creativity to the guest experiences (amenities, special celebration, and guest’s important moments)
• Develop Standard Operating Procedures related to the department operations
• Completing system and team audit analysis and quality assurance program
• Monitor and test knowledge levels generally, to identify training needs and organize training sessions or other tactics to improve their colleagues’ skills, knowledge etc.

Product

• Always represent and promote One&Only Resorts and to the best of his/her abilities
• Adhere of company ethics & antibribery policies 
• Understand, instill, and live the Company Philosophy
• Ensure compliance with all brand standards, OO markers, quality standards, and SOP
• Always maintains workplace discipline in accordance with company philosophy, policies, and procedures
• Demonstrate an ability to maintain confidentiality and privacy
• Contributes to the overall company operational targets as well as daily business decisions

Operations

• Showing a personal interest for each of our guests and an authentic goal of being there in any moment
• Maintain and improve Guest Services operations by monitoring systems, and performances
• Identifying and resolving problems and preparing and completing action plans
• Maintain professional and technical knowledge by tracking emerging trends in Guest Services operations management
• Uses suggestive selling techniques to sell and to promote services of the resort
• Coordinate analytic, strategic, and technical resources to meet customers’ expectations and ensure satisfaction
• Developing objectives for the connectivity center’s day-to-day activities
• Know how to use ALICE systems, GMH, OPERA, Open Table, SAGA, and Micros perfectly to ensure a smooth operation and effective communication
• Have a full knowledge of room categories, rates, locations, activities, amenities on property and their respective schedules
• Have a complete knowledge of the groups in house, pre and post arrival of groups, functions, and events within the resort or elsewhere, to keep the guests informed
• Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities Always keep an attitude of cooperation and collaboration to ensure the development of the objectives of the hotel and the company and as well as guest’s satisfaction
• Monitor different type of communication processes and provide structured, consistent, support and recommendations for consistent improvements and implement change where needed, necessary and with proper approvals
• Confirm daily guest agenda and efficiently organize | reserve new activities |restaurant booking | treatments or other
• Coordinate daily Arrival and Departure experience
• Manage and control efficiently all guest requests and redirect them to the proper departments and colleagues
• Manage all pre-arrival and in-house requests of Refreshment Center in ALICE and register guest preferences in SAGA
• Ensures all possible existing profiles are merge daily through OPERA and SAGA
• Manage the shipping of every Lost & Found item as well as communicating every valuable found item in guest rooms
• Taking on other tasks or projects to support employees, other managers, and Rooms Division operations
• Directly involved in any projects assigned by the management ensuring completion in a timely manner within the assigned budget
• Drive and support revenue generation

Quality

• Act as a center of coordination for the Guests as well as the hosts & housekeeping departments to complete any guest’s request and inform any urgent information and last-minute announcements
• Actively elicits guest preferences and feedback regarding hotel services and initiates action on the same to maximize guest satisfaction
• Support the coordination of guests’ services such as spa appointments, dining reservations or activities bookings, among others
• Collecting and analyzing connectivity center statistics (abandonment rate, efficiency, customer service metrics etc.)
• Ensure compliance with guidelines and standards
• Follow up on guests’ requirements based on Opera/PMS and ALICE information and ensures that runners deliver the proper items in a timely manner
• Consistently implements and adheres to all luxury service standards including LQA and Forbes Travel Guide
• Improve guest satisfaction
• Improve efficiency and timeliness of service
• Consistently improve or quality of service
• Effective in complaint handling and problem resolution
• Ensure all guests’ requests are successfully completed
• Look after guests who need special attention with the upmost care and accuracy

Management

• Directs the Guest Experiences / Connectivity Center in the care and attention to detail in guest services
• To manage all staff in the department, to ensure the highest standard of performance from the team
• Supervision of colleagues grooming standards, coordination, checking and completion of the assigned duties
• A commitment to a sense of urgency, immediacy, and total responsiveness
• Demonstrate commitment to uncompromising standards of excellence
• To develop a close working relationship with all departments, colleagues, and managers to ensure guest expectations are met
• Executive Management is kept informed in an appropriate and accurate level of detail about activities, progress and results and information and advice on matters within allocated area of responsibility is sought from supervisor when necessary
• Collaborates closely with marketing and sales departments
• Monitor the Agent’s interaction with guests and other colleagues, assisting when needed
• Foster and promote a cooperative climate, maximizing productivity and colleague morale
• Impart awareness of quality and brand standards across the resort
• Improve the annual Strategic Planning process through constant evaluation, communication changes and implementing lessons learned
• Constantly assessing the current processes and procedures to ensure efficiencies of service for both guests and the resort operation (i.e., booking process, labor standards, guest feedback)
• Preparing reports and analyzing Guest Services data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
• Answering colleagues’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by employees
• Actively manage and record guest preferences and communicate to relative departments making sure they are followed up on and inserted in the appropriate systems (ALICE, SAGA, etc.)
• Controls & monitors the ReviewPro for the guest feedback and action on issues or share the successes
• Enforcing and assessing Policies and Procedures
• Assisting other management team members in identifying trends and establishing goals related to the Connectivity Center
• Ensuring staff members are achieving desired service levels and taking corrective action, as needed
• Oversees preparation of weekly schedule of the Connectivity Center
• Sound product knowledge of all villas, as well as the services provided by the Connectivity Center and all the hotels’ departments and their respective schedules
• Ensure all colleagues have proper supplies and tools for their daily tasks and activities

Skills, Experience, & Educational Requirements

• Education: High School completed – University Degree optional
• Experience and Customer Service
• Knowledge of performance evaluation and customer service metrics
• Language(s)
• Language:
• Language: English 90%
• Solid understanding of reporting and budgeting procedures
• Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
• Proficient in MS Office and connectivity center equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational skills
• Leadership skills with a problem-solving ability
• Reliable and result driven
• Communication skills
• Use of ALICE and OPERA

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Job Summary

Act as an extension of pastry kitchen chefs to prepare and communicate food consistency & quality. Daily check of all Mis-en-place to ensure freshness & quality standard where assigned to a section. Follow – up tasks as dictated by business volumes and delegated by daily work list. Promote and ensure proper health and safety at all time. Strive to maintain & improve all food preparations & presentations.

Key Duties and Responsibilities

• To consistently offer professional, friendly and proactive guest service while supporting fellow colleagues
• To ensure daily checks of all mis en place to ensure freshness & quality standards
• To prepare daily production of food items according to standard recipes and inspect product for quality and consistency during and after production
• To review production schedules to determine variety and quantity of goods to produce
• To complete production sheets and other records needed for the daily operation on allocated section
• To ensure the cleanliness and maintenance of all work areas, utensils, and equipment
• To maintain consistency for all items leaving the kitchen as per standards standard’s
• To follow kitchen policies, procedures and service standards
• To follow all safety and sanitation policies when handling food and beverage.
• Ensure daily there is no wastage in storerooms, refrigerators and freezers.
• Minimise spoilage, utilize food surpluses and portion control.
• Check the quality and quantity of food received from stores once allocated the responsibility
• Maximise own productivity, through effective and efficient working practices.
• Cook and present food within allocated Food and Beverage outlet.
• Ensure standard recipes are used, and food is presented according to pictorials.
• Make sure that all machines, furniture (fridges, benches, etc), equipment and utensils are clean and in working condition at all times.  Check all areas assigned regarding sanitation and hygiene to prevent contamination of any kind.
• Report all accidents, health and safety hazards to their supervisor.
• Other duties as may be prescribed from time to time due to operational needs.
• Aware and adhere to the all Resort procedures, including security, fire and the Workplace Health and Safety Act.

Skills, Experience & Educational Requirements

• Completed formal culinary studies at a reputable hospitality school or 4 years experience
• Pastry experience in 4 to 5 star international standard establishment
• Ability to communicate effectively in English both verbally & written is essential
• High energy levels coupled with a positive attitude
• Matric or equivalent

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Job Summary

A General Attendant’s primary responsibility is to provide quality service in all guest facing areas that exceeds guest’s expectations.  The attendant must demonstrate genuine concern for guests while ensuring friendly, safe, efficient, and professional service. To consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

Key Duties and Responsibilities

• Exceed guest expectations in terms of housekeeping services, responsible for the cleanliness of guest rooms and public areas by ensuring that areas are cleaned in accordance with the required standards.
• Responsible for deep cleaning of assigned areas.
• Ensure that daily cleaning schedules in public spaces are completed according to the schedule.
• Responsible for cleaning of exterior areas and balconies in assigned section.
• Meticulously adhere to the standard operating procedures pertaining to cleaning, sanitization and set up in guest rooms and public areas.
• General and deep cleaning of rooms, trolleys, pantries, server rooms and caddies as per the standard procedures.
• Ensure preparation of rooms scheduled for arrival.
• To maintain, clean and correctly store operational equipment at the end of every shift.
• To look after cleaning equipment issued and ensure that it is returned and neatly stored at the end of each shift.
• Responsible of setting up and maintaining the cleanliness of site inspection and upsell rooms before 09:00 each day.
• Informs IRD when room service trays need to be removed and ensure that used items are cleaned and replenished.
• Ensure supplies, amenities and linens are replenished as per standard.
• Ensure minibar is replenished daily as per standard.
• Keep pantries neat and in good order.
• Maintain safe work practices according to health & safety regulations.
• Adhere to chemical utilization as per the chemical training SOP.
• Ensure all defects are reported immediately and follow up to ensure they have been completed in a timely manner.
• Ensure that the tasks provided daily are executed to the expectation of O&OCT standard.
• Complete evening turn down service according to the schedule created by the Housekeeping management.
• Develop a positive working relationship with all colleagues and departments to facilitate a team-oriented atmosphere.
• Responsible for the assigned Master Key.
• Report all lost and found items.
• Adhere to grooming standards as set by the employee handbook for O&OCT.

GENERAL AND OTHER DUTIES

• The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.  The Job Description may be subject to review from time to time.
• The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.
• The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
• The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills.
• The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
• The employee will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel’s requirements and do not detract from the desired image of the hotel.
• The employee will, at all times, be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.