Blitz Team Member (Durban) at Smollan

Description
Job Summary:

• To deliver the client KPIs (drive sell out, maintain and grow retail assets and retail mapping) through effective in-store execution and building strong business relationships with store owners and their managers. This role also includes creative display building and store set up.

Key Responsibilities and Deliverables:

Drive sell out

• Comply with call cycle
• Effective management of returned goods system and follow up on damaged goods collections
• Provide feedback regarding store specific issues
• Communicate and escalate stock issues
• Monitor and communicate pricing in stores, investigating identified discrepancies
• Confirmation of pricing in accordance with promotions
• Communicate and implement sales promotional activity as per client brief
• Training of store sales consultants
• Ensure all store sales consultants are registered on MCS and drive uploads
• Capture required sell out data on HHT

Effective management of shelf health

• Count stock and determine stock to be merchandised
• Merchandise available stock in line with client brief
• Optimise stock levels, monitor slow/fast sellers and take appropriate action
• Consistent quality checks, respond to poor quality or damaged stock
• Keep area/shelves clean, tidy and uncluttered
• Identify opportunities to cross merchandise and implement
• Communicate and achieve brand objectives
• Management of out of stocks
• Negotiate prime positioning of Samsung products with Store Management

Effective execution of promotional activity

• Communicate promotional activities to customers
• Negotiate POP material with store owners / managers
• Ensure promotional activities have been implemented, maintained and reported on
• Provide feedback to relevant stakeholders
• Monitor competitors’ new innovations
• Ensure all in-store staff understand mechanics of promotion and provide feedback to Management
• Carry out Blitz activities from time to time when required. This includes:

Assisting at new store openings

• Build-up of promotional events  and displays as required
• Adhoc promotional activities

Effective administration

• Reporting on competitor activities
• Promotional feedback reports
• HHT capture compliance
• Compile monthly promotional calendar
• Ensure assets maintained according to company policy

Customer service and satisfaction

• Gather feedback from customer complaints, queries and requests and ensure resolution
• Communication and upkeep of knowledge of promotions /product knowledge to provide advice on use of products
• Build and maintain strong working relationships

Key Competencies

• Organisational commitment                                                                                                       
• Teamwork and collaboration                                                                                                      
• Relationship building                                                                                                                     
• Agility                                                                                                                                                   
• Performance and results driven                                                                                                
• Continuous growth & improvement                                                                                       
• Resilience & stress management                                                                                              
• Service Excellence                                                                                                                          
• Analysis & problem solving                                                                                                         
• Sales orientation                                                                                                                             
• Quality and detail excellence                                                                        
• Communication               

Requirements

• Minimum Qualifications: Diploma at NQF level 5, Driver’s license (code 8)
• Minimum Experience: 2- 3 years sales experience in Consumer electronics

Knowledge, Skills & Abilities: Effective Administration

• Customer Service Skills
• Shelf Management
• Communication Skills (verbal & written)
• Team Management Skills