Business Systems Support Analyst (ERP systems or process mapping analysis experience essential) at Mimecast

Business Systems Support Analyst

In this role you will manage customer’s issues end to end through receiving an issue from the customer, making sense of it and either resolving it or escalating it up the chain to team/s that will provide a resolution while owning the issue until fully resolved. You'll be providing support and stakeholder engagement and identifying and executing on trends and patterns.

You'll need:

• IT / Relevant Science/business tertiary qualification
• Minimum of 2 years Business / System analysis experience
• Analysis knowledge of enterprise system i.e. Sales Force, SAP, Oracle,etc
• Experience in Customer Service
• Exposure as an end user to a support systems, i.e. remedy, zendeks, etc.
• Trends and patterns identication and execution thereafter.
• Microsoft Office Suite
• Experience working within all aspects of the Software Development Life Cycle (SDLC).
  • Knowledge of BPMN (Business process modelling notation), OOD (Object oriented design), UIX (User interface design), CJM (Customer journey mapping) - Enterprise Architecture.
• Excellent communication, both written and verbal
• Excellent relationship management and collaboration skills
• Good planning and time management skills