Career Opportunities at Mimecast

Assurance Risk and Control Graduate

We're your dream legal team

In this role you will be a supporting role gaining exposure to three core areas: Enterprise Risk Management (ERM) & Environmental, Social and Corporate Governance (ESG), Information Governance, and Technical/IT Audit, reporting into the Director of ARC in London. 

The ARC team aims to:

• Build productive partnerships with the business stakeholders, external regulators, vendor and customer assurance teams
• Test internal and external assertions of assurance and control​
• Report control deficiencies, enterprise risks and the efficacy of the internal control architecture​
• Improve the operational safety of the organisation through control design guidance and proactive risk and control support

You'll need:

• A degree/experience in one of the following areas: IT/technical audit, risk managment, corporate governance, project management, business administration
• Proficiency with using MS Office suite and knowledge of communication tools such as Zoom, Slack, LinkedIn, Intranet
• Self-motivation with an ability to plan and prioritize work effectively, holding themselves and others accountable to deadlines and deliverables
• Strong communication and organisational skills with the ability to multi-task and problem solve, with good attention to detail
• Ability to work in a fast-paced environment with changing and competing priorities
• Teamworking: Passion for and ability to help and support others to achieve team or project goals
• Strong work ethic and willingness to learn
• Ability to manage and prioritize objectives with overlapping time constraints
• The ability to work independently and as a team member

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Business Systems Support Analyst

In this role you will manage customer’s issues end to end through receiving an issue from the customer, making sense of it and either resolving it or escalating it up the chain to team/s that will provide a resolution while owning the issue until fully resolved. You'll be providing support and stakeholder engagement and identifying and executing on trends and patterns.

You'll need:

• IT / Relevant Science/business tertiary qualification
• Minimum of 2 years Business / System analysis experience
• Analysis knowledge of enterprise system i.e. Sales Force, SAP, Oracle,etc
• Experience in Customer Service
• Exposure as an end user to a support systems, i.e. remedy, zendeks, etc.
• Trends and patterns identication and execution thereafter.
• Microsoft Office Suite
• Experience working within all aspects of the Software Development Life Cycle (SDLC).
  • Knowledge of BPMN (Business process modelling notation), OOD (Object oriented design), UIX (User interface design), CJM (Customer journey mapping) - Enterprise Architecture.
• Excellent communication, both written and verbal
• Excellent relationship management and collaboration skills
• Good planning and time management skills

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Account Manager – SMB / Commercial Customer Development (Upsell)

Provide our customers with relentless protection against Cyber Threats

Know how to make a customer of years feel just as important as the day they signed on the dotted line? Our Customer Development team handles our existing Mimecast accounts in RSA. As an innovator in our market, our customers expect more from our service. That means showing them you’re motivated to understand their businesses and use your commercial acumen to solve the problems that matter to them. Ultimately, you will have a proven track record of success in generating upselling opportunities and a high retention rate of customers. If you’ve worked with corporate technology, cloud computing or cybersecurity, that’s even better!

This is a fast paced sales environment that is regularly reinventing itself. We keep ahead of market trends and innovate together, and then demonstrate our potential as individuals. But you’re never far from the support of your team-mates and expert partners throughout Mimecast.

From optimistically pursuing your quarterly, and annual upsell revenue targets, to travelling to meet clients in person, you’ll walk the line between customer care and shrewd sales opportunities. When you know you’re the first and last person they call for anything cybersecurity related, you’re a success. In return, we promise you first-class development, ample rewards, and a company culture you’ll find it difficult not to fall in love with.

The SMB / Commercial Customer Development Manager role entails the following;

• Looking after customers from 100 --999 employees
• Managing a book of around  200 customers
• Working closely with other departments such as Customer Success, Sales Engineering, Channel Team, Licensing and Renewals to ensure the customer gets a remarkable experience and are fully protected from new and emerging security threats
• Partnering with our channel community on all customer engagements
• Ability to understand and share the value of multiple solutions across the wide spectrum of threats that could impact a customer organisation
• Engage with customers at all levels from IT technician to C-suite
• Achieve against monthly, quarterly and annual upsell and retention targets
• Adhering to KPIs set to drive success including pipeline generation, pipeline health, meeting targets and utilising our CRM system SFDC.
• Excellent career progression and development opportunities
• A fun, energetic environment with great team spirit and rewarding culture

Requirements

• College degree preferred, but not required
• Minimum of 3 years IT or SaaS sales experience
• Experience working with mid-market and larger market cap customers
• Proven track record of C-suite relationships
• Proven sales wins against revenue quotas
• Cross selling, upselling, customer retention/renewals experience
• Ideally, experience selling through Channel partners
• Understanding of customer buying process with various stakeholders
• Excellent communication skills, ability to deliver sales presentations
• Competency with customer relationship management platform Salesforce
• Ability to travel domestically up to 15% of the time

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Desktop Engineer

We're your dream IT support team!

In this role you will be joining a passionate and talented team in an innovative IT company.  You will work with our tech-savvy staff to ensure the smooth running of their IT equipment and the systems they depend on. You’ll be an essential part of planned upgrades and improvements as we strive for perfection. You will need to possess outstanding communication skills and have an enthusiastic disposition. We are looking for someone with a proactive, team spirited attitude that can bring experience and initiative. The Mimecast Desktop Engineer needs to work well under pressure and deliver and execute solutions timeously, to ensure a flawless internal IT service delivery. Assist in the planning and maintenance of IT business systems at the various offices worldwide according to Mimecast Global specifications and local business requirements as well as provide efficient and effective support to local and global Mimecast employees using defined case management procedures.

You'll need:

• Expert Knowledge of Windows 10/11
• Maintenance, administration, and configuration of MS Intune
• Excellent interpersonal, verbal and written communication skills with ability to handle customer concerns over Zoom or through personal contact.
• Excellent analytical skills with a demonstrated ability to plan, organize, prioritize and complete work assignments.
• Experience of PowerShell & scripting languages.
• Ability and willingness to work outside of normal and traditional hours.
• Ability to write, update and maintain locally developed documentation.

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Lead Digital Marketing Specialist – EMEA

We are seeking a Lead Digital Marketing Specialist for EMEA to manage full funnel advertising programs with the goal of generating qualified pipeline and revenue.  We seek someone who understands marketing to sales conversion objectives, has a solid foundation of the demand creation and execution process, is great at managing deadlines, a team player, understands and executes for regional nuance, and is extremely detail oriented. In this role you will work closely and collaboratively with a variety of internal and external teams as well as provide feedback on opportunities to develop and refine processes.

You'll need:

• Deep understanding of digital media advertising strategy and execution (google, native, IP targeting, programmatic) and technical experience to accurately track business performance to ad placements.
• Bachelor’s Degree or at least 5 years’ proven multi-channel B2B digital marketing experience.
• Proven track record of successful digital lead generation and through-funnel campaign management; conversion tracking and accountability for generating pipeline.
• Knowledge of digital trends and platforms across SEO, SEM, Social, analytics and more.
• Experience and knowledge of Google Analytics and Google Tag Manager.
• Work with others in a collaborative remote/hybrid environment that balances team-wide communication.
• Strategic thinker with strong analytical skills; and the ability to translate data into actionable recommendations.
• Exceptional interpersonal and communication skills (verbal, written, and presentation) and can build strong relationships with internal stakeholders.
• Meticulous attention to detail, with a user-centric mindset.

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Accounts Payable Specialist

We're your dream finance team!

In this role you will be responsible for effectively and accurately processing all documents, resolving all debts and queries, making accurate payments, maintaining accurate records, and having full knowledge of all policies and regulations to effectively support the various EMEA Mimecast entities. Accuracy is critical, as is the ability to gauge discrepancies and evaluate opportunities for lowering costs. Weekly report monitoring, payment oversight, and organising invoices enable the Analyst to help Mimecast avoid hidden costs, interest charges, and late fees – while providing an accurate overview of actual cash flow.

You'll need:

• A degree is not mandatory, however, an understanding of basic bookkeeping, high attention to detail, mathematical and accounting skills are required.
• Commitment to excellent customer service
• Exceptional attention to detail, organisational and analytical skills along with strong communication skills
• Proactive with problem solving and analytical skills
• Ability to prioritize and manage multiple responsibilities
• Ability to perform accurate, fast and reliable data entry of a high volume of invoices and expenses into the accounting system
• An in-depth understanding, and ability to resolve and bill purchase orders
• Ability to work under pressure and meet tight deadlines
• Self-motivated and proactive - requiring minimum daily supervisory input
• Efficient at time management and multi-tasking
• Manage, record, and resolve queries in a timely manner
• Multi-Region knowledge of VAT Rules and applicable rates for invoices and expenses
• Methodical, logical, industrious, diligent and works to a high level of integrity
• Must protect the confidentiality of staff and our vendors
• 2 to 5 years’ experience in Accounts Payable.