Call Center Representative at Wipro Ltd.

Job Responsibilities

• Contact debtors by telephone regarding collection and recovery of outstanding accounts.
• Perform skip tracing to contact the debtor.
• Negotiate re-payment with debtors by form of payment in full, settlements and / or payment arrangements.
• Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction.
• Meet monthly collection goals as assigned by management.

Job Qualifications

• Persistent and assertive with a competitive nature.
• Strong negotiation skills.
• Goal orientated.
• Detail orientated.
• Ability to think quickly.
• Ability to meet department attendance standards.
• Strong work ethic.

Desired Experience & Qualification

Requirements:

• Education: High School Diploma or equivalency required.
• Collections experience preferred.
• Ability to read, write and speak fluent English.
• Strong written, verbal, active listening and phone communication skills.
• Ability to communicate effectively and in a professional manner.
• Ability to negotiate (i.e. ability to use full and complete information to negotiate best arrangement).
• Ability to work in a team environment.
• Detailed oriented.
• Ability to plan, organize, prioritize and multi-task.
• Solutions-driven.
• Basic math skills (addition, subtraction, multiplication, division, percentages).
• Ability to use standard office equipment. Basic computer skills, ability to use a keyboard and calculator.
• Basic technical phone skills.
• Basic ability to use internet and web mail for business purposes.
• Ability to refer to policy and procedures when applying information and making decisions.