Cargo Duty Manager - George at Ellahi Consulting

Minimum Qualifications:

• Diploma in Supply Chain Management or equivalent (NQF Level 5)

Main purpose of the Job:

• To manage the day to day cargo operations by allocating resources to the movement of freight within the Air Cargo network and maintain an on-time performance to ensure a safe and efficient operations.

Duties:

Functional Training:

• Customer Service Training
• Report Writing
• Discipline in the workplace
• Supervisory/Management Training
• Winfreight (Operations and Finance)

Regulated Training:

• Dangerous Goods Category 6
• AVSEC level 3
• Airside Induction training
• Live Animals Regulations Training
• Lithium Ion Batteries
• Infections Substances
• Perishable Cargo
• Human Factors Training
• Safety Management Systems training

Environmental / Other conditions:

• Available for shift work during Operational operating hours. May be required to work overtime
• Available to travel nationally when required
• Drivers Licence and own transport

Minimum Experience:

• Minimum of 2 years working experience in the Airline or Freight industry

Behavioural:

• Professional and positive appearance and attitude
• Customer Service
• Self-motivated
• Time management
• Attention to detail
• Emotional intelligence

Skills:

• Administrative skills
• Planning skills
• Communication skills
• Time management skills

Customer and Supplier Service

• Maintain a helpful, positive and friendly manner when dealing with customers by providing an optimal customer experience in order to drive up customer satisfaction.
• Keep clients informed of their cargo whereabouts by maintaining open and frequent communications with branches and divisions within in order to drive customer satisfaction and enhance the customer experience.
• Engage with the relevant departments to address the clients concerns, ultimately rebuilding and improving on client experience and maintaining a positive and professional relationship.

Safety and Security

• Conduct daily security briefings on each shift and submit all discussion point with a list of attendees to senior management.
• Identify areas of non-compliance and enforce corrective measures to comply with the occupational health and safety regulations, cargo policies and procedures.
• Identify and report all suspicious, undeclared and miss-declared cargo in relation to Dangerous Goods regulations and cargo security standards.
• Report any suspicious acts immediately to law enforcement in order to address deviations from agreed security regulations standards.
• Check and monitor that staff display Permits and wear Personal Protective Equipment at all times to ensure compliance to the rules and regulations set out by Airport Authority standards.
• Promote awareness of hazards and steer clear of demarcated areas by using signs and signals in order to keep employees and visitors aware of hazardous and restricted areas.
• Check that the evacuation signage and documents are clearly visible in the demarcated areas.
• Brief employees on the evacuation protocols to aid them in the event of an emergency evacuation.
• Report all non-conformances on IQSMS system on a daily basis before end of shift to ensure corrective actions are implemented.
• Investigate non-conformance incidents and implement preventative measures based on recommendations from the Quality department and/or Senior Management.

Equipment Serviceability Inspections

• Ensure inspections are carried out daily to determine the effectiveness of the Equipment used in the operation to ensure that all used equipment does not pose any risk of injury to the staff or clients.
• Manage and ensure that inspection checklists for warehouse equipment are completed on daily basis and identify the total of serviceable and unserviceable items by ensuring that they are attended to, thereafter information must be fed back to Management for any further action that may be required.
• Engage with the relevant service providers to obtain quotations.
• Hand over quotations to the Branch Administrator to raise Purchase Orders, follow up for timeous completion of the process.
• Report any unserviceable electronic equipment to Superior and /or IT department immediately so that they can be attended to immediately.

People Management

• Compile monthly rosters to ensure that all employees are rostered according to the department of labour’s regulated hours and basic employment conditions.
• Submit monthly rosters to senior management and ensure all applications for leave and shift changes are communicated.
• Schedule employees for regulated training to ensure that they are compatible with aviation regulations.
• Conduct checks before each shift to ensure that all personnel are at their assigned stations as rostered.
• Keep track of employee time and attendance to ensure that they arrive on time for their scheduled shifts.
• Maintain employee discipline by ensuring that employee discipline is based on the company's disciplinary code.
• Delegate and manage operational workers in accordance with established standards, promptly resolving any deviations.
• Monitor performance of employees per shift to ensure optimal performance.

Cargo and General Operations

• Conduct daily briefings with the staff to highlight what is expected on the day for smooth operation.
• Compile a daily shift report and forward it to the seniors so that they are informed about day to day operational performance.
• Submit monthly rosters to senior management for pre-planning purposes.
• Monitor that cargo from Customers is processed correctly and accurately and that it meets all Security and Acceptance criteria by constantly monitoring the staff.
• Check that staff is accepting cargo in line with the set standards (correct weights captured, correct dimensions, cargo is 100 % screened and X-rayed prior movement).
• Monitor that discrepancies are handled promptly and according to procedure by reporting all discrepancies to clients and management and submit corrective actions to avoid complaints from clients.
• Check that Flight Files are completed to ensure that they contain all regulated documentation required for audits.
• Conduct investigations for customer complaints and airlines to provide a complete report that includes findings and recommendations.
• Manage the handover process between shifts by ensuring that the staff involved is following due process in order to maintain smooth operation.
• Maintain the general cleanliness of the branch, which includes, but is not limited to, maintaining the branch's acceptance areas, back operations, outside the warehouse, and outside the front of the warehouse clean.