Change Manager at Discovery Limited

Job Purpose

The Change Manager facilitates a people centred change management approach across strategic projects run by the Discovery People Strategic Portfolio Management Office. This role fits within the Strategic Portfolio Management Office within Discovery People. Ensures the new experiences and ways of working are people centric, aligned to the Employee Value Proposition and People vision of becoming a world class People function. Creates an effective change management; communication and training strategy that enhances stakeholder relationships, enables adoption, value on investment and business integration. Builds capability within the People Centres of Excellence and business HR teams to create a long-term change strategy to embed and integrate changes seamlessly into business.

 Key Outcomes may include but are not limited to:

• Drives a human centric change model by establishing a change vision or approach to help improve morale and lower resistance to new initiatives.
• Drives the change agenda at strategic levels of the organisation.
• Creates and implements a change plan for the duration of the project and executes aligned activities with internal stakeholders.
• Supports Business Owners to develop and implement change management plans and activities within their respective business areas.
• Assesses the change impact of strategic initiatives and aligns the change strategy and plans to support the strategic initiatives. Assesses key moments that matter across the initiative to ensure a great user journey across impacted personas.
• Facilitates user experience workshops or feedback to influence the solution design
• Creates a change management strategy to enable stakeholders to run their own change management efforts.
• Applies a structured change management methodology and directs change management activities for Discovery People
• Develops and drives communication framework including templates, formats and style.
• Creates a communication roadmap and events calendar for the project.
• Defines and manages effective channels for communication.
• Creates and implements a communication plan for key priority projects and aligns it to the communication strategy and roadmap.
• Provides support to the internal stakeholders in the execution of communication plans.
• Ensures that the business remains well informed by managing annual events calendar, monthly team briefings, town halls, newsletters, online platforms while closely adhering to the corporate identity.
• Develops strong working relationships to get a good understanding of all activities going on, establish key priorities and identify any communication gaps that need to be addressed.
• Develops new and imaginative ways of communication both internal and to external stakeholders.
• Ensures that communication is tailored for the target audiences.
• Provides support to Business Owners with the preparation of presentations and materials as required.
• Drives engagement networks to spread messages and to help embed Discovery People initiatives.
• Oversees and QAs training for new initiatives development by the Training lead. Works with business owners to update training material for business as usual training.
• Designs and implements surveys with feedback and recommendations.
• Ensures that the communication and change management strategy promotes a strong service and client-centric culture.
• Measure and report in change adoption, user experience and value on investment

Work Experience

• At least 5 to 10 years’ experience facilitating, driving and guiding change management initiatives in a large corporate.

Education / Qualifications / Accreditations with Professional Body

• A Bachelor’s Degree
• Qualification in Change Management
• Qualification in Project Management

Technical Skills or Knowledge

• Change Management Methodology
• Project Management Methodology
• Knowledge and understanding of human behaviour

Personal Attributes or Competency Profile

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils trust
• People Savvy
• Drives Results
• Problem Solver