Channel Administrator at HeroTel

Key Performance Areas would include, but are not limited to:

• Receive, review, and process sales orders accurately and efficiently, ensuring all necessary information is complete and accurate.
• Assist the sales team with administrative tasks such as preparing sales reports, presentations, and proposals.
• Maintain and update customer information in the Customer Relationship Management (CRM) system, ensuring accuracy and completeness of data.
• Prepare and maintain sales-related documents, including contracts, quotes, and invoices.
• Generate regular sales reports, including sales forecasts, performance metrics, and pipeline analysis, to support decision-making processes.
• Coordinate with relevant internal departments to ensure seamless sales operations and timely order delivery.
• Analyze sales data to identify trends, opportunities, and areas for improvement, providing insights to the sales team and management.
• The successful candidate must have the following experience/skills:
• Computer skills (MS Office), and experience in CRM software would be an advantage.
• Excellent communication skills – verbal & written communication skills.
• Customer service skills.
• Exceptional planning and organizing skills.
• Leadership and management skills.
• General telephone etiquette.
• Problem-solving skills.
• Product knowledge.
• Ability to work under pressure.
• Comfortable operating in a fast-changing environment.
• Fluent in English.
• A team player with high levels of dedication.

Key outputs:

• CRM Order Management: Collaborate with the sales coordinator to ensure all orders are accurately and promptly loaded into the Customer Relationship Management (CRM) system. This includes verifying order details, customer information, and product specifications.
• Sales Partner Tracking: Maintain a comprehensive record of sales generated by sales partners. Track and monitor their performance, including sales volume, revenue, and other key metrics. Provide regular reports to the sales team and management.
• Commission Payment Reporting: Generate and Provide reports to relevant internal departments, such as finance or accounting, to facilitate the circulation and payment of commissions to sales partners. Ensure accurate and timely reporting to support the commission payment process.
• Ambassadors and Sales partners Reconciliation: update and maintain accurate records of ambassadors and sales partners. Conduct regular reconciliations to ensure their sales figures, bonuses and commissions align with the agreed terms. Address any discrepancies and provide necessary explanations and documentation.
• Collaboration with Internal departments: Work closely with relevant internal departments, such as logistics, inventory management, and customer service, to gather and provide necessary information for efficient order processing and timely delivery of customer products. Ensure effective communication and coordination to meet customer expectations.
• Reporting to Channel Manager, providing relevant sales reports, performance metrics, and insights. Assist the Channel Manager in making informed decisions by delivering accurate and timely data analysis.
• Recon Explanation to Sales Partners: Be available to explain reconciliation statements and reports to sales partners, addressing any questions or concerns they may have. Provide clarification and assistance in understanding their sales performance and associated compensation.

Qualifications:

• Grade 12
• Additional qualifications as a Sales Administrator will be an advantage.
• Experience with the systems used with Herotel would be an advantage.