Current Openings at HeroTel

Key Performance Areas would include, but are not limited to:

• Assist the Technician in performing his/her duties.
• Be supportive in his/her duties and learn and build experience from it.
• Be subservient to their Technician with all reasonable instructions.
• Maintain order in the vehicle, keep it clean and organized.
• Keep all tools packed away and in good order when not in use.
• Maintain a safe working environment for the team.
• Be courteous and respectful to the customer.
• Adhere to all Health and Safety requirements.
• Any ad Hoc tasks as required by their Manager (reporting, admin or personal assistant tasks).
• Handling and transporting materials on the work site.
• Cleaning vehicles and equipment.
• Dress/prepare poles.
• Dig holes for poles to be planted.
• String aerial cable.
• Digging of trenches.
• Installation of manholes/handholes.
• Communicate with and update Team Leader.
• Assist with stocktaking.
• Housekeeping.

The successful candidate must have the following experience/skills:

• Be proficient in the use of hand tools.
• Should be comfortable at working at heights and confined spaces.
• Be fit for physical activities.
• Have a good understanding of Health and Safety requirements.
• Cabling experience will be advantageous.
• Need to be able to read and write.
• Be technically inclined.
• Experienced in working with underground utilities.
• Experienced in working with fibre optic cabling.
• Good communication skills.
• Need to be healthy and fit.
• Ability to work with general hand tools and equipment.
• Ability to read and comprehend instructions.
• Self-driven.

Education Requirements:

• Grade 12.

go to method of application »

Key Performance Areas would include, but are not limited to:

• Assist the Technician in performing his/her duties.
• Be supportive in his/her duties and learn and build experience from it.
• Be subservient to their Technician with all reasonable instructions.
• Maintain order in the vehicle, keep it clean and organized.
• Keep all tools packed away and in good order when not in use.
• Maintain a safe working environment for the team.
• Be courteous and respectful to the customer.
• Adhere to all Health and Safety requirements.
• Any ad Hoc tasks as required by their Manager (reporting, admin or personal assistant tasks).
• Handling and transporting materials on the work site.
• Cleaning vehicles and equipment.
• Dress/prepare poles.
• Dig holes for poles to be planted.
• String aerial cable.
• Digging of trenches.
• Installation of manholes/handholes.
• Communicate with and update Team Leader.
• Assist with stocktaking.
• Housekeeping.

The successful candidate must have the following experience/skills:

• Be proficient in the use of hand tools.
• Should be comfortable at working at heights and confined spaces.
• Be fit for physical activities.
• Have a good understanding of Health and Safety requirements.
• Cabling experience will be advantageous.
• Need to be able to read and write.
• Be technically inclined.
• Experienced in working with underground utilities.
• Experienced in working with fibre optic cabling.
• Good communication skills.
• Need to be healthy and fit.
• Ability to work with general hand tools and equipment.
• Ability to read and comprehend instructions.
• Self-driven.

Education Requirements:

• Grade 12.

go to method of application »

Key Performance Areas would include, but are not limited to:

• Assist the Technician in performing his/her duties.
• Be supportive in his/her duties and learn and build experience from it.
• Be subservient to their Technician with all reasonable instructions.
• Maintain order in the vehicle, keep it clean and organized.
• Keep all tools packed away and in good order when not in use.
• Maintain a safe working environment for the team.
• Be courteous and respectful to the customer.
• Adhere to all Health and Safety requirements.
• Any ad Hoc tasks as required by their Manager (reporting, admin or personal assistant tasks).
• Handling and transporting materials on the work site.
• Cleaning vehicles and equipment.
• Dress/prepare poles.
• Dig holes for poles to be planted.
• String aerial cable.
• Digging of trenches.
• Installation of manholes/handholes.
• Communicate with and update Team Leader.
• Assist with stocktaking.
• Housekeeping.

The successful candidate must have the following experience/skills:

• Be proficient in the use of hand tools.
• Should be comfortable at working at heights and confined spaces.
• Be fit for physical activities.
• Have a good understanding of Health and Safety requirements.
• Cabling experience will be advantageous.
• Need to be able to read and write.
• Be technically inclined.
• Experienced in working with underground utilities.
• Experienced in working with fibre optic cabling.
• Good communication skills.
• Need to be healthy and fit.
• Ability to work with general hand tools and equipment.
• Ability to read and comprehend instructions.
• Self-driven.

Education Requirements:

• Grade 12.

go to method of application »

Key Performance Areas would include, but are not limited to:

• Develop and/or maintain a filing system.
• Maintain office policies and procedures.
• Maintain contact lists.
• Book and make travel arrangements.
• Act as the point of contact for internal and external clients.
• Answer and direct phone calls.
• Organize and schedule appointments.
• Plan meetings and take detailed minutes.
• Write and distribute emails, correspondence memos, letters, faxes, and forms.
• Assist in the preparation of regularly scheduled reports.
• Handle sensitive information in a confidential manner.
• Develop and update administrative systems to make them more efficient.
• Resolve administrative problems.
• Any ad-hoc tasks as required by their manager (reporting, admin, or personal assistant tasks)

The successful candidate must have the following experience/skills:

• Proven experience as an Administrative Assistant or Office Admin Assistant.
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and scanners.
• Proficiency in MS Office (MS Excel and MS PowerPoint).
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to multitask.

Qualifications:

• Grade 12
• Additional qualifications as an Administrative Assistant or Secretary will be an advantage.
• Experience with the systems used with Herotel would be an advantage.

go to method of application »

Key Performance Areas would include, but are not limited to:

• Assist in the construction, installation and maintenance of communications tower, fibre networks and support structure.
• Meet project deadlines and be able to respond to any type of network tower outage, this includes both highsite outages as well as fibre network breaks.
• Climb tall structures daily (50 meters or more) with a load of up to 20kg.
• Analyse situations accurately, Identifying potential future risk factors that will influence the performance of the high site and maintaining a safe working environment, while executing an appropriate course of action as presented by a senior team member when risks become apparent.
• Climbing and working on communications towers for the purpose of installing, replacing and repairing antenna systems/equipment and general tower maintenance.
• Building and repairing fibre network infrastructure for the purpose of maintaining and expanding the existing fibre infrastructure where damages might occur or small expansions are needed.
• Install and maintain various cable and connector types.
• Weatherproof all types of installations.
• Install, maintain and repair power equipment and data routers.
• Follow instructions accurately according to the work schedule (ticket/job card). Escalate situations to the senior technician and/or infrastructure team leader when factors may arise that will impair him/her in completing his/her work order successfully.
• Identify safety hazards and perform duties in a safe manner.
• Communicate and report verbally and in writing to other team members and management.
• Work with and maintain basic hand tools and mechanical equipment.
• Travel extensively, sometimes at short notice.
• Erecting of self-supporting and stayed masts.
• Any ad Hoc tasks as required by their manager.

The successful candidate must have the following experience/skills:

• 2 to 4 years of industry experience.
• Driver's license (Off-road driving experience will be advantageous).
• Must meet the requirements of and have an up-to-date medical certificate.
• Successfully completed the Working at Heights and Tower Rescue Training.
• Technically inclined.
• Experience in manual labour, related to site preparation and/or equipment setup, having experience in both the ibre and RF fields with be advantageous
• Hand skills and working knowledge of hand tools and mechanical equipment
• Must be able to work at heights and confined spaces.
• Must have a good understading of the Municipal regulations and/or by-laws.
• Must be proficient in the use of safety equipment, harnesses and climbing gear.
• Be familiar with the hazards associated with tower climbing, construction equipment and working on or near nergized lines and equipment.
• Must be physically fit to climb towers via ladders, carry equipment such as tools and gear, no fear of heights, must be able to work in various environmental conditions such as winds, rain, snow, extreme heat conditions etc., the ability to climb structures (sometimes 50 meters or more) with a 20kg load.
• Employee weight and tools combined may not exceed 125 kg weight limit as specified by the manufacturer of safety equipment.
• Employee's waist circumference must not exceed 150 cm measured at the navel as specified by the manufacturer of safety equipment.
• Basic computer skills.
• Basic understanding of electricity (AC/DC).
• Basic understanding of solar energy.
• Basic understanding of power and battery equipment.
• Basic network and RF principles and troubleshooting.
• Adequate knowledge of network hardware and Software.
• Adequate knowledge of routing and RF protocols.
• Basic knowledge of cable and trunking techniques.
• Be able to communicate effectively with the entire team.
• Have basic fault finding and problem-solving skills.
• Able to prioritize tasks according to their importance / urgency.

Education Requirements:

• Grade 12 (Maths and science will be advantageous).
• OSHA Certification will be advantageous.

go to method of application »

Key Performance Areas would include, but are not limited to:

• Assist the Technician in performing his/her duties.
• Be supportive in his/her duties and learn and build experience from it.
• Be subservient to their Technician with all reasonable instructions.
• Maintain order in the vehicle, keep it clean and organized.
• Keep all tools packed away and in good order when not in use.
• Maintain a safe working environment for the team.
• Be courteous and respectful to the customer.
• Adhere to all Health and Safety requirements.
• Any ad Hoc tasks as required by their Manager (reporting, admin or personal assistant tasks).
• Handling and transporting materials on the work site.
• Cleaning vehicles and equipment.
• Dress/prepare poles.
• Dig holes for poles to be planted.
• String aerial cable.
• Digging of trenches.
• Installation of manholes/handholes.
• Communicate with and update Team Leader.
• Assist with stocktaking.
• Housekeeping.

The successful candidate must have the following experience/skills:

• Be proficient in the use of hand tools.
• Should be comfortable at working at heights and confined spaces.
• Be fit for physical activities.
• Have a good understanding of Health and Safety requirements.
• Cabling experience will be advantageous.
• Need to be able to read and write.
• Be technically inclined.
• Experienced in working with underground utilities.
• Experienced in working with fibre optic cabling.
• Good communication skills.
• Need to be healthy and fit.
• Ability to work with general hand tools and equipment.
• Ability to read and comprehend instructions.
• Self-driven.

Education Requirements:

• Grade 12.

go to method of application »

Key Performance Areas would include, but are not limited to:

• Manage the RFC deployment and compliance.
• Manage capacity planning.
• Implement and administrate any required change management.
• OSPF planning, management and optimization.
• MPLS/VLANs planning, configuration and management.
• Planning and advanced, maintenance and support of:
• Router configurations and L2 Switching.
• Network device management.
• Any adhoc task as per the operational requirement of the business.

The successful candidate must have the following experience/skills:

• 5 years Network Engineer experience.
• OSPF Routing Expert.
• MPLS Intermediate/Expert.
• Mikrotik Routers Expert.
• L2 Switching Expert.
• Ability to communicate complex ideas both written and verbally.
• Must be able to compose and manage complex network.
• Networking Expert / Expert +.
• Proven experience on: UBNT & Cambium.
• BGP experience.
• Ability to work independently and in a team.
• Ability to work quickly, effectively and under pressure.
• Advanced Problem-solving skills.
• Time management skills.
• Good Communication skills (written and verbal).
• Build and maintain strong team and interdepartmental relationships.

Education Requirements:

• MTCNA Certification.
• MTCRE Certification.
• A relevant tertiary qualification would be advantageous.
• Juniper experience is advantageous.

go to method of application »

Key Performance Areas would include, but are not limited to:

• Participate in short-term planning efforts with the Infrastructure team.
• Ensure all facilities lease and barter agreements are up to date between the Company and external parties, this will include but are not limited to, land owners, co-location facilities and property owners. Generate agreements where not in place.
• Ability to engage and build good relationships with existing facility owners and be able to engage with possible new facility owners to secure lease agreements.
• Maintain facilities lease and barter agreements with alerts for changes and renewals.
• Ensure that all facilities and infrastructure information documentation is captured/filed and maintained on relevant system, ensuring that all documents are readily available on request.
• Do cost management ensuring alignment to the available budget.
• Prepare performance and control reports on all leased and barter facilities in the HUB, ensuring that all facilities are occupied as per the leases.
• In case of failure events, introduce a remedial action, while also informing Management of the problem.
• Performs day-to-day operations for various facilities, including routine maintenance requests for the wired and wireless networks, coordinate service requests.
• Provide high site technicians with up to date information pertaining to the facility.

The successful candidate must have the following experience/skills:

• Understanding and interpretation of legal documents.
• Administratively and commercially inclined.
• Excellent verbal and written communication skills.
• Ability to meet timelines.
• Ability to work independently with good planning and organising skills.
• Intermediate computer skills.
• Experience in Facilities and/or Infrastructure Administration will be advantageous.

Education Requirements:

• Knowledge of contract layouts and Facilities Management.
• Grade 12.
• Relevant tertiary qualification will be advantageous.

go to method of application »

Key Performance Areas would include, but are not limited to:

• Receive, review, and process sales orders accurately and efficiently, ensuring all necessary information is complete and accurate.
• Assist the sales team with administrative tasks such as preparing sales reports, presentations, and proposals.
• Maintain and update customer information in the Customer Relationship Management (CRM) system, ensuring accuracy and completeness of data.
• Prepare and maintain sales-related documents, including contracts, quotes, and invoices.
• Generate regular sales reports, including sales forecasts, performance metrics, and pipeline analysis, to support decision-making processes.
• Coordinate with relevant internal departments to ensure seamless sales operations and timely order delivery.
• Analyze sales data to identify trends, opportunities, and areas for improvement, providing insights to the sales team and management.
• The successful candidate must have the following experience/skills:
• Computer skills (MS Office), and experience in CRM software would be an advantage.
• Excellent communication skills – verbal & written communication skills.
• Customer service skills.
• Exceptional planning and organizing skills.
• Leadership and management skills.
• General telephone etiquette.
• Problem-solving skills.
• Product knowledge.
• Ability to work under pressure.
• Comfortable operating in a fast-changing environment.
• Fluent in English.
• A team player with high levels of dedication.

Key outputs:

• CRM Order Management: Collaborate with the sales coordinator to ensure all orders are accurately and promptly loaded into the Customer Relationship Management (CRM) system. This includes verifying order details, customer information, and product specifications.
• Sales Partner Tracking: Maintain a comprehensive record of sales generated by sales partners. Track and monitor their performance, including sales volume, revenue, and other key metrics. Provide regular reports to the sales team and management.
• Commission Payment Reporting: Generate and Provide reports to relevant internal departments, such as finance or accounting, to facilitate the circulation and payment of commissions to sales partners. Ensure accurate and timely reporting to support the commission payment process.
• Ambassadors and Sales partners Reconciliation: update and maintain accurate records of ambassadors and sales partners. Conduct regular reconciliations to ensure their sales figures, bonuses and commissions align with the agreed terms. Address any discrepancies and provide necessary explanations and documentation.
• Collaboration with Internal departments: Work closely with relevant internal departments, such as logistics, inventory management, and customer service, to gather and provide necessary information for efficient order processing and timely delivery of customer products. Ensure effective communication and coordination to meet customer expectations.
• Reporting to Channel Manager, providing relevant sales reports, performance metrics, and insights. Assist the Channel Manager in making informed decisions by delivering accurate and timely data analysis.
• Recon Explanation to Sales Partners: Be available to explain reconciliation statements and reports to sales partners, addressing any questions or concerns they may have. Provide clarification and assistance in understanding their sales performance and associated compensation.

Qualifications:

• Grade 12
• Additional qualifications as a Sales Administrator will be an advantage.
• Experience with the systems used with Herotel would be an advantage.