As a leading supplier at the forefront of the corporate travel industry, The Capital Hotel Group has achieved outstanding success since its inception in 2008. The Capital Hotels and Apartments consists of 9 Apartment Hotels located in Sandton, Rosebank, Pretoria and Cape Town. We offer standard hotel rooms, fully furnished serviced apartments and modern conf...
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Channel Administrator is responsible for assisting the Channel Manager in maintaining the Electronic Channels and to assist the revenue Manager with both strategic and tactical initiatives related to revenue maximization. Manage and maintain reservation controls and procedures.
Minimum Requirements:
Matric
Hotel management diploma or equivalent
2 - 3 Years previous Channel Management experience essential
System conflict management experience
Experience with SiteMinder; OTA management experience
Knowledge on Rate loading and various booking engines
OTA Content management experience
Protel PMS experience advantageous
Hands on Problem Solving approach and the ability to remain calm under pressure
Customer service driven with outstanding communication and active listening skills
Ability to work as part of a team, as well as independently
Huge emphasis on staff training and development
Effective communication with members of staff as well as Guests of the Hotel
Honest and trustworthy beyond approach
Great attention to detail
Presentable/Professional appearance and well spoken
Team Player who leads by example
Proactive in approach
Interpersonal skills
Leadership skills
Key Performance Areas:
Manage and maintain group and transient inventory controls
Develop, monitor, and adjust sales and pricing strategies
Maintain distribution channel data integrity.
Excellent interpersonal and communication skills and the ability to work well with co-workers and the public.
Ensure that all systems are maintained including, Electronic channels, Third Party Extranets and GDS.
In general, perform any other duties that might be requested by the Revenue Manager, Chief of Operations or Managing Director.
Perform channel management service for the Hotel Group.
Lead the Central Reservations Team, providing direction on channel management best practices, PMS/CRS/External Yield systems best practices, third party channel best practices.
Creates and manages the training program of PMS/CRS/External Yield systems/Electronic Channels/Online Channels.
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