Commercial Underwriter at Hire Resolve

Job Description

• We are seeking a skilled Commercial Underwriter to join our team. The ideal candidate will have extensive experience in underwriting commercial insurance policies, including property, liability, business interruption, and other specialised coverages. This role offers the opportunity to work in a dynamic environment, making key underwriting decisions, supporting sales initiatives, and ensuring that our clients receive the highest standard of service while maintaining compliance with industry guidelines.

Responsibilities
Underwriting & Administration:

• Issue new policies, renewals, and endorsements using the C360 system.
• Prepare and evaluate new business quotes.
• Underwrite according to established standards, policies, and procedures.
• Support the sales team in acquiring and retaining profitable business.
• Ensure accurate processing and authorisation of documentation.
• Resolve queries according to organisational standards.
• Negotiate renewal terms and prepare renewal documentation.
• Monitor and calculate policy retentions.
• Request and manage surveys as required.
• Correct unprofitable policies and prevent overexposure.
• Maintain electronic records of all work.

Service Delivery & Customer Focus:

• Maintain service quality and ensure compliance with operational policies and procedures.
• Resolve escalated customer queries and provide timely feedback.
• Align work routines with operational plans to meet service delivery goals.
• Share knowledge and contribute to the development of standards and procedures.

Requirements

• Matric
• NQF Level 5 in Short-Term Insurance
• Regulatory Exam Level 1 (RE 5)
• Minimum of five years’ experience in commercial underwriting
• Experience with Commercial Lines Class of Business
• DOFA confirmation from FSB
• Experience with Cardinal 360 system is an advantage