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  • Posted: Feb 19, 2020
    Deadline: Apr 1, 2020
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    We’re all about the consumer journey and the audience. We understand that although digital is constantly changing, it’s always the audience before the platform or device. We plan around the consumer-centric view of our mobile eco-system and build frameworks by harnessing the power of local culture to develop locally relevant consumer experiences ...
    Read more about this company

     

    Community Manager

    Department: Creative

    HOD: Anna-Belle Mulder
    Platform 5 is looking for a Creative Community Manager who has strong copywriting skills and is fun to work with. You’ll be part of a team of Designers, Brand Strategists, and Creators who make content for some of the world’s biggest brands. Experience in writing in South African vernac and with big brands is essential.
    As an online Community Manager, you will form part of our clients’ online voice, and will tell their story by engaging with their online communities. You will be involved with planning, posting and moderating content across multiple platforms.
    Through daily engagement and analysis, you will champion community spirit, offer optimisations to strategy and creative teams, and confidently collaborate across the business.
    ROLE | WHAT YOU WILL BE DOING?

    • Respond to comments and questions on our clients’ online community and participate in conversations around their business, as them, on a daily basis.
    • Assign relevant online queries to Customer Support and Sales teams, and ensure all queries are dealt with. Assist with planning, posting and moderating content across a variety of platforms.
    • Contribute where relevant to the content production process.
    • Take part in brainstorms and help conceptualise creative ideas.
    • Stay close to the numbers and report on their online community regularly.
    • Use insights gained from engaging in online conversations to assist in building out monthly content and social media calendars.
    • Oversee the community management process and ensure their systems are being used in the most effective and scalable way.
    • Identify relevant conversations happening online that our clients could be part of, and engage in those conversations.
    • Assist with on the ground social media posts at events.

    REQUIREMENTS | WHO YOU ARE?

    • At least 2+ years of experience in Social Media Marketing or Community Management.
    • Degree or Diploma in Marketing or Communication-related fields.
    • Outstanding written and verbal communication skills.
    • Great English spelling and grammar, with at least 1 additional South African language.
    • Serious attention to detail.
    • Ability to interact and collaborate with various internal teams and manage relationships.
    • Ability to effectively manage a community management system and necessary tools.
    • Experience in communicating as a brand, within brand guidelines.
    • Ability to prioritise workload and meet deadlines.

    TIMING | WHEN DOES THE JOB BEGIN?The ideal candidate will be available to start at the Platform 5 offices in Bryanston, Johannesburg, from Tuesday 1 April 2020.

    Interested in working in a growing, energetic agency at the forefront of digital marketing? Apply here or send your CV to [email protected]

    Method of Application

    Interested and qualified? Go to Platform 5 on www.linkedin.com to apply

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