The purpose of the job is to develop, implement and monitor the healthcare strategy for your clients, taking into consideration the prevailing Alexander Forbes Health approach.
Ensure client retention and provide professional and exceptional quality advice and service at all times. Provide strategy for expansion on uncovered membership as well as identify new business opportunities and secure the additional revenue. Keep abreast of developments in industry and share these with clients.
Coordinating of all relevant people (i.e. associate consultant, service consultant, schemes, and client) required to manage the relationships. Guide the service consultant allocated to same clients in a manner that ensures AFH standards are be maintained at all times.
Key Performance Areas:
Compliance to internal processes
Management of client communication i.e. preparation and checking of agendas and agenda packs, following up and ensuring that minutes are drafted and signed off and the action items from meetings are resolved by the agreed upon deadline
Adhering to scheme champion protocols and guideline
Shared Client responsibility
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