Continuous Improvements Officer at Boxer Superstores

What You’ll Need to Succeed:

• Matric (Grade 12) – Essential
• National Diploma or Certificate in Industrial Engineering, Operations Management, or Supply Chain – Preferred
• 3 years’ experience in FMCG warehousing/distribution in a retail environment
• Experience with WMS systems (e.g., HighJump), BOMM, Microsoft Office (Excel proficiency critical)
• Knowledge of Lean, Six Sigma, root cause analysis and process optimization
• Strong communication, coordination, reporting, and analytical skills
• Meticulous attention to detail and ability to manage multiple priorities
• Willingness to travel across sites when required
• A proactive, ethical and solutions-driven mindset that aligns with Boxer’s brand, values, and culture

Key Responsibilities Include:

Process & SOP Management

• Maintain, update, and roll out Standard Operating Procedures (SOPs) within 48 hours of operational changes.
• Facilitate weekly SOP reviews and ensure version control is accurate and auditable.
• Provide ongoing training support on revised SOPs to ensure team alignment and compliance.

Operational Standardisation & Compliance

• Conduct weekly compliance checks across departments to ensure alignment with SOPs and eliminate process deviations.
• Perform at least five spot-checks weekly to monitor adherence and address non-conformance within 48 hours.

Change Management & System Efficiency

• Support rollouts of change initiatives by managing documentation, team communication, readiness tracking, and Go-Live support.
• Assist in identifying system inefficiencies and contribute to enhancement projects and user acceptance testing (UAT).
• Submit monthly improvement ideas and provide feedback on test results and system bugs.

Project Participation & Support

• Actively participate in continuous improvement projects, both large and small, each quarter.
• Track project timelines, support documentation, report on impact, and ensure effective follow-through on action items.

New DC Setups & Deployments

• Assist in the launch of new distribution centres by uploading WMS master data, coordinating SOP rollouts, and supporting on-site Go-Live activities.
• Review prior deployments to assess success, capture lessons learned, and recommend enhancements.

Auditing, Quality Control & Data Analysis

• Conduct quality control spot checks on inbound and outbound goods weekly.
• Draft and audit at least two DC processes per month and identify risk areas with actionable recommendations.
• Analyse operational data (e.g., sales orders, audit exceptions) to extract trends, identify inefficiencies, and support decision-making with meaningful reports.

CI Reporting & Stakeholder Engagement

• Submit weekly CI initiative reports, highlighting progress, risks, and critical blockers.
• Attend CI and DC operational meetings, compile minutes, track follow-up actions, and ensure accountability.

Innovation & Continuous Improvement

• Identify at least two improvement opportunities per quarter and drive implementation of impactful solutions.
• Gather frontline feedback and benchmark best-in-class practices to guide enhancements.