Contract: Quality Control Agent at IQbusiness

Job Description

• We have an opportunity for a Quality Control Agent to join our team on a contract basis.
• This role is focused on ensuring the accuracy, integrity, and quality of market research data collected through various methods.
• You will work closely with project teams, clients, and fieldwork agents to maintain high-quality standards across all deliverables.

 What You’ll Do:

• Conduct thorough data cleaning and quality assurance on research data (including grammar, consistency, and accuracy checks)
• Verify data against source materials (e.g. call recordings, surveys) to ensure validity
• Analyse datasets to identify trends, gaps, or inconsistencies
• Manage and respond to client queries related to data quality and integrity
• Monitor and review the work of fieldwork/QC agents to ensure adherence to quality standards
• Provide progress updates and insights to internal stakeholders
• Support project timelines by tracking, consolidating, and preparing data for delivery
• Assist with improving quality control processes and workflows

 What You Bring

• Strong Excel skills (critical requirement for success in this role)
• High attention to detail with strong editing and data cleaning capabilities
• Ability to work with large datasets and multiple data sources
• Strong communication skills and ability to engage with stakeholders
• Ability to manage deadlines and work under pressure

 Qualifications:

• Matric (Grade 12) is required
• Additional certifications in Data Analysis or Excel will be advantageous

Advantageous:

• Experience in market research quality control or data validation
• Experience working with CATI / survey data
• Exposure to team coordination or QC oversight