Credit Controller at Discovery Limited

Key Purpose

• The primary function of this role is to effectively respond and handle e-mail queries and changes from a client and 3rd parties.

Areas of responsibility may include but not limited to:

• Ensure daily individual targets are met as a collective to reach daily TWT (Todays work today) on Credit control pools.
• Managing all queries through to resolution for effective service delivery.
• Collection of Arrear premium and reconciliation of the premiums to ensure that the policies are up to date.
• Understand the Discovery Life Product and processes to effectively respond to queries and process changes.
• Excellent interpretation of written requests/queries to provide high quality service.

Education and Experience

Essential:

• Matric
• 1-2 years’ experience in Insurance
• 1+ years call centre experience

Advantageous:

• Related Degree /Diploma
• 1 – 2 years of working experience within an administrative role in the financial services / insurance industry

Technical Skills and Knowledge

Essential:

• Communications skills ( written and verbal)
• Problem solving skills
• Analytic skills
• Good time Management skills
• Excellent customer service ability

Advantageous:

• Good understanding of Discovery Life products, processes, and systems
• Knowledge of compliance and risk management
• Retention knowledge