Current Jobs at Discovery Limited

Key Purpose

• We are seeking a dynamic Discovery Store Team Leader to serve as a Discovery Brand Ambassador and lead a high performing in store team. This role is ideal for a people centric leader with a strong commercial mindset who thrives on delivering exceptional customer experiences while driving sales and engagement.
• Successful candidates will embody Discovery’s values, inspire their teams through trust based leadership, and consistently deliver world class service that places client outcomes at the centre of every interaction.
• The core focus of this role is the leadership and performance management of Discovery’s face to face engagement channel for walk in clients. You will be responsible for creating an environment that proactively identifies opportunities, deepens client relationships, and maximises the value of in store interactions.

Key objectives include:

• Leading, coaching, and motivating a client service team to achieve service excellence and commercial outcomes
• Growing utilisation of Discovery Store services within the region
• Driving the uptake of Discovery Bank products through meaningful, needs‑based client engagement
• Creating and converting opportunities for Vitality Health Checks via targeted and proactive in‑store interactions
• Building strong relationships with internal and external stakeholders to expand the store’s regional impact
• This role is well‑suited to an experienced client service leader who enjoys being front‑of‑house, developing talent, and translating customer engagement into measurable business results.

Areas of responsibility may include but not limited to

Team Leadership:

• Lead and inspire a team of sales and service consultants.
• Provide guidance and support to team members in achieving individual and collective targets.
• Conduct regular team meetings to communicate goals, share updates, and address concerns.
• Foster a positive and collaborative team culture.

Sales Management:

• Develop and implement sales strategies to achieve revenue targets.
• Monitor and analyze sales performance metrics, identifying areas for improvement.
• Train and coach team members on effective sales techniques and product knowledge.
• Collaborate with the marketing department to align sales efforts with promotional activities.

Customer Service Excellence:

• Ensure exceptional customer service is provided at all times.
• Handle escalated customer issues and provide timely resolutions.
• Implement and maintain customer service standards and protocols.
• Gather customer feedback and use it to enhance service delivery.

Inventory Management:

• Oversee inventory levels and ensure products are adequately stocked.
• Implement procedures for accurate tracking and reporting of inventory.

Training and Development:

• Identify training needs within the team and develop relevant training programs.
• Conduct regular training sessions to enhance product knowledge and sales skills.
• Provide ongoing coaching to team members to improve performance.

Performance Monitoring and Reporting:

• Regularly assess individual and team performance against KPIs.
• Prepare and present performance reports to higher management.

Communication:

• Facilitate effective communication between team members and other departments.
• Act as a liaison between frontline staff and upper management.
• Communicate company goals and objectives to the team.

Compliance and Quality Assurance:

• Ensure adherence to company policies, procedures, and ethical standards.
• Implement quality assurance measures to maintain high service standards.
• Stay informed about industry regulations and compliance requirements.

Market Research:

• Stay updated on market trends, competitor activities, and customer preferences.
• Use market insights to adjust sales and service strategies accordingly.

Budget Management:

• Monitor expenses and ensure adherence to budgetary constraints.

Competencies

• Leadership
• Communication
• Sales Acumen
• Customer Focus
• Team Building
• Problem Solving
• Adaptability
• Decision Making
• Organizational Skills
• Emotional Intelligence
• Strategic Thinking
• Motivational Skills
• Conflict Resolution

Education and Experience

• 3 year undergraduate degree
• 2 to 3 years sales and client services team leader/management experience is essential
• Relevant financial services industry experience or qualification is advantageous
• Discovery Product Knowledge is advantageous

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Key Purpose

• The Key Account Manager is responsible for managing a portfolio of large, complex and/or strategically important employer schemes and broker relationships. The role is focused on strategic account ownership, retention, growth, and long‑term partnership development, positioning Discovery as a trusted advisor and preferred employee benefits partner.
• The Key Account Manager provides senior‑level oversight across servicing, renewals, and client engagement, driving proactive interventions, identifying growth opportunities, and ensuring a consistently high‑quality client experience across the full value chain.

Areas of responsibility may include but not limited to

• Manage and own a portfolio of large, complex and/or high‑value employer schemes in line with the Account Management segmentation model.
• Act as the senior relationship owner for key brokers and employers, building trusted, long‑term partnerships.
• Develop, execute, and maintain strategic account plans, including retention strategies, growth opportunities, and engagement roadmaps.
• Proactively manage scheme risk, renewals, benefit enhancements, and escalations, ensuring early identification and mitigation of potential issues.
• Lead and oversee complex queries and escalations, coordinating across Client Relationship Partners (CRPs), operational teams, and specialist functions.
• Deliver high‑quality, insight‑driven reporting, analysis, and recommendations to brokers and employers.
• Facilitate and lead strategic client and broker engagements, including quarterly and annual reviews, workshops, and executive‑level discussions.
• Play a key role in client retention and growth initiatives, including cross‑sell and upsell opportunities across the CEB value proposition.
• Partner closely with Business Integration, Analytics, Actuarial, Technical Marketing, and Operations teams to deliver integrated, value‑adding solutions.
• Provide guidance, coaching, and support to Account Managers and Junior Account Managers where required.
• Contribute to the continuous improvement of account management frameworks, processes, and service models.
• Maintain strong awareness of industry trends, regulatory developments, and market dynamics impacting clients and schemes.

Personal Attributes

• Highly developed relationship‑building and stakeholder management skills
• Strong strategic thinking and commercial acumen
• Confident, credible communicator at senior and executive levels
• Proactive, solutions‑focused, and outcome driven
• High level of accountability and ownership
• Ability to manage complexity, ambiguity, and competing priorities
• Strong influencing and negotiation skills
• Mentorship mindset with the ability to lead through influence
• Resilient and adaptable in a fast‑paced environment

Education and Experience

• National Senior Certificate (Matric)
• Diploma, Advanced Diploma, bachelor’s degree, BCom, Business Management, Marketing, Finance, Employee Benefits, Insurance, Financial Planning, Commerce, or related field (advantageous)
• 5+ years’ experience in: Account management, client relationship management, or employee benefits consulting
• Strong experience in Employee Benefits (Group Risk and/or Umbrella Funds), including complex schemes
• Proven track record of managing senior broker and employer relationships
• Demonstrated experience in retention, renewals, and strategic account planning
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
• Experience working with CRM, reporting, and analytics tools (advantageous)

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Key Purpose

• Conceptualise and drive existing and new R&D projects in support of the Discovery Insure business strategy. Bringing exciting new products and enhancements to the market on a regular basis is a key priority for Discovery Insure; the individual will play a leading role in driving the work behind this.

Areas of responsibility may include but are not limited to:

• Drive exploratory research and analyses to develop strategic insights and identify core R&D questions, ideas, and solutions to inform the innovation agenda.
• Develop the product strategy and R&D priorities in line with the overall Discovery Group and Discovery Insure strategy.
• Analytical and pricing capabilities to understand the financial implications and parameters involved when developing new products, to ensure profitable results.
• Lead complex R&D projects which have an impact across multiple Discovery businesses, actively driving close collaboration within the team and with relevant business units to ensure buy-in and smooth handover post      execution.
• Present regular updates to obtain executive input on key decisions. Relevant forums include but are not limited to the R&D Steerco, Insure Exco, and Actuarial Committee.
• Drive project execution working closely with Project Managers, Systems teams, Partners teams, and other teams affected by a particular R&D project.
• Take accountability and signoff on product launch items.
• Continuously refine the R&D process solving for maximum business impact, broad input, cross-functional coordination, and timely implementation.
• Build, manage, and train a small team to support the above
• Monitoring and reporting ongoing results to ensure products are producing optimal results.

Knowledge and Skills:

• Analytical and modelling skills, SQL
• Design thinking and innovation processes

Education and Experience

Education:

• Honours or Master’s degree in an analytical field, eg Computer Science, Statistics, Data Science, Actuarial Science. 

Minimum Experience:             

• 5-10 years’ work experience in financial services, preferably in a product development, problem-solving, or analytical role, eg. Management Consulting / Actuarial / Data Science.

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Key Purpose

• The primary function of this role is to effectively respond and handle e-mail queries and changes from a client and 3rd parties.

Areas of responsibility may include but not limited to:

• Ensure daily individual targets are met as a collective to reach daily TWT (Todays work today) on Credit control pools.
• Managing all queries through to resolution for effective service delivery.
• Collection of Arrear premium and reconciliation of the premiums to ensure that the policies are up to date.
• Understand the Discovery Life Product and processes to effectively respond to queries and process changes.
• Excellent interpretation of written requests/queries to provide high quality service.

Education and Experience

Essential:

• Matric
• 1-2 years’ experience in Insurance
• 1+ years call centre experience

Advantageous:

• Related Degree /Diploma
• 1 – 2 years of working experience within an administrative role in the financial services / insurance industry

Technical Skills and Knowledge

Essential:

• Communications skills ( written and verbal)
• Problem solving skills
• Analytic skills
• Good time Management skills
• Excellent customer service ability

Advantageous:

• Good understanding of Discovery Life products, processes, and systems
• Knowledge of compliance and risk management
• Retention knowledge
   

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Key Purpose

• Conduct outbound and inbound telephonic conservation to existing Discovery clients who have requested cancellation of their Discovery products.

Key Outputs

• Conduct outbound and inbound telephonic conservation to existing Discovery clients with the goal of convincing clients to retain their policies with Discovery.
• Ensure all FAIS requirements are completed during conservation calls.
• Ensure monthly conservation targets are met.
• Proactively determine client needs and re-sell products to members.
• Provide excellent service to internal and external clients.
• Keep accurate call statistics and reporting records.
• Ensure administrative changes are completed timeously.

Personal Attributes and Skills

• Have sales ability and be persuasive
• Be friendly, sincere, confident, courteous and positive
• Be self-managed
• Excellent administration skills and highly organised
• Ability to deal with change
• Maintain confidentiality
• Excellent telephone skills
• Excellent verbal and written communication skills
• Self-motivated and proactive
• Ability to prioritise and work under pressure
• Team player
• Resilient
• Service oriented and customer focused
• Results driven

Qualifications & Experience

• Matric
• 2–3 years experience in Life, Health or Short-Term Insurance sales and/or outbound telesales environment
• 2–3 years conservation or telesales experience
• Excellent English; Afrikaans beneficial
• FAIS accreditation (NQF 4 or 5 credits)
• Regulatory exams required
• Good Excel and Word skills

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Key Purpose:

• To support line managers within the Discovery Health Global Team in the delivery of all HR services, and to ensure alignment with and implementation of central Discovery People initiatives.

Key Outputs:

• The successful applicant will report to the Head of Operations of the Discovery Health Global Team.

The successful applicant will be responsible for but not limited to the following job functions:

Recruitment and Selection

• Align and translate recruitment strategies and policies to meet business needs.
• Ensure talent acquisition processes attract and retain high-caliber candidates aligned with organisational goals.

Transformation and Employment Equity

• Drive and coordinate the implementation of the Employment Equity strategy.
• Integrate equity initiatives with other HR processes to ensure alignment with overall business strategy.
• Ensure running the Diversity and Inclusion Committee Meetings
• Draft motivations for EE steerco in collaboration with line leaders.

Performance Management

• Support leaders with performance management process across the business.
• Support leaders in setting objectives, conducting reviews, and driving continuous improvement.

Talent Management

• Develop, facilitate and implement Talent Management Reviews and leadership development strategies, plans, and tools.
• Ensure succession planning and career development initiatives are embedded throughout the business.

Organisational Development

• Lead sustainable organisational improvement initiatives focusing on culture, climate, morale, and performance.
• Promote continuous improvement and employee engagement programs based on the gaps identified in business.

Change Management

• Facilitate and coordinate strategic change management initiatives and internal communication to support business transformation.
• Ensure smooth adoption of new processes and structures.

Payroll Advisory

• Provide guidance on basic payroll issues and participate in payroll management processes.
• Ensure compliance with internal policies and statutory requirements.

Industrial Relations and Wellness

• Manage employee and labor relations to maintain a positive and productive work environment.
• Ensure compliance with labor legislation and resolve disputes effectively with the support of the IR team
• Manage employee wellbeing matters and group risk partnership.

Project Management

• Plan and execute HR-related projects to support strategic objectives.
• Monitor progress, manage risks, and deliver outcomes within agreed timelines.

Tracking and Reporting

• Develop and maintain reports to track key metrics across various areas and report back to leadership on a monthly basis
• Provide accurate, timely data and insights to support decision-making and compliance requirements.

Education and Experience:

The following requirements are essential:

• Degree in Human Resources, Industrial Psychology, or related field (Essential)
• 3-5 years’ HR generalist experience, with strong exposure to HR Business Partnering (Essential)
• Proven experience in Talent Reviews, Employee Relations, and talent acquisition (Essential)
• Sound knowledge of South African labour legislation (Essential)
• Experience operating in a fast-paced, operational environment (preferably financial services/insurance) (Essential)
• Experience within Discovery or a similar high-performance, values-led organisation (Advantageous)
• Exposure to EE reporting and transformation initiatives (Advantageous)
• Experience supporting large operational environments (Advantageous)

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Key Purpose of the role

• This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry. This programme is strictly for individuals living with a disability.

Areas of responsibility may include but not limited to

Long Term Insurance – Discovery Health:

• Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

Grade 12 is essential.

• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60% )
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Must be living with a disability
• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook

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Key Purpose

• The primary function of this role is to deliver the Discovery standard of professional, effective and efficient customer service in a contact centre environment. The role requires that the quality of service exceeds customer expectations and establishes constructive relationships with the client base whilst dealing with complex queries and providing accurate product information in line with standards and protocols.

Areas of responsibility may include but not limited to

• Providing telephonic and email support in the Technical Support Centre
• Responding to all queries, issues and problems raised internally and externally telephonically and via correspondence.
• Comprehensively understand and investigate complaints relating to policy, protocol and benefits.
• Tracking and identifying trends and revert with feedback to appropriate parties.
• Keeping accurate and comprehensive stats on a daily, weekly and monthly basis.
• Building and establishing relationships at all levels with external partners and internal departments to facilitate expeditious resolution of queries.
• Keeping abreast of Discovery Employee Benefits schemes and in-house products, protocols and policies. Data analysis and reporting to various stakeholder

Personal Attributes

• High Sense of urgency and understanding of efficient and effective client service
• High EQ
• Excellent communication skills, verbal and written
• Action orientated
• Career Ambition
• Strong Interpersonal skills
• Customer focus
• Peer relationships
• Takes initiative
• Decision making
• Ability to work independently and within a team environment
• Problem solving
• Judgement

Education and Experience

• NQF level 6 equivalent qualification. 
• Knowledge of Employee Benefits (Retirement Schemes & Group Risk schemes), Discovery in-house products and protocols (advantageous)
• 1 year customer service experience in a Contact Centre environment
• Track record of client query resolution
• Excellent written and verbal communication skills in English
• Intermediate computer literacy in Microsoft Office
• Preference will be given to Employee Benefit experience
• Must be able to work on a Saturday

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Key Purpose:

The successful applicant will be responsible for but not limited to the following job functions:

Assessing the case in relation to the following:

• Members clinical history
• Members benefit structure
• Clinical Information and coding supplied
• Level of care provided
• Appropriateness of the facility
• Appropriateness of the treating doctor
• Appropriateness of treatment
• Managing the benefit for the member and the risk for the relevant scheme through a thorough process to approve or decline Funding to ensure that the member gets the appropriate level of care
• Discharge planning by providing the member with alternatives to receive treatment (This includes Hospital @ Home, Homecare etc.)

Effective and accurate communication to all stakeholders:

• Case update to the provider
• Funding decisions and benefit confirmation to the members
• Request for additional information from the treating doctor or practice manager
• Engaging with Patient Services Manager and hospital staff
• Handling escalations from Providers and internal stakeholders
• Preparing and presenting complex case to clinical review
• Trend Analysis of inefficiencies and proposals to correct
• Appropriate internal case referrals for clinical management

Operational Targets:

• Attend to patients on daily report
• Review all low acuity admission requests
• Quality of processes

Education and Experience:

The following requirements are essential:

• Matric
• Must be a Registered Nurse
• Valid SANC Registration
• 3 years Clinical experience in a private hospital setting (ICU, Trauma/Casualty, Medical/General ward preferable)
• 2 years Managed health care experience 
• Microsoft Office (Specifically Excel experience)
• Valid Driver’s License and own transport ( working hours are between 08:30 -17:00 & travel up to 50KM may be required)
• Effective Communication Skills (Verbal & Written)
• Telephone Etiquette
• Active Listening Skills

The following requirements are advantageous:

• 1 – 2 years ICU experience
• Knowledge of DH SOP’s and Process experience (internal only)
• Provider payment arrangements (internal Only)
• Clinical coding knowledge of ICD-10 and/or CCSA

 Personal Attributes or Competency Profile

The Discovery Person

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
   

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Key Purpose

• ​​To drive sustainable growth across dealership and related channels through the development of strategic partnerships, new business acquisition, increased product penetration, and the delivery of sales through quality referrals, profitability, and partner / customer experience objectives.

Areas of responsibility may include but are not limited to:

Business Development & Sales Growth

• Drive sustainable portfolio growth, increase market penetration, expand dealership partnerships, and achieve sales and revenue targets.
• ​​Achievement of monthly, quarterly, and annual sales and revenue targets.
• Growth in vehicle insurance sales within allocated or developed dealership portfolio.
• Increase market share within assigned dealerships and territory.
• Identification and onboarding of new dealership partners.
• Implementation of channel growth initiatives

Relationship Management

Establish and maintain strong relationships with:

• Dealer Owners
• Dealer Principals
• Sales Managers
• F&I Managers
• Group F&I Managers
• Key Individuals
• Dealer Group Executives
• Other relevant key stakeholders
• Act as the primary point of contact for assigned dealerships.
• Identify, develop, and manage key stakeholder relationships to support business objectives.

Performance Management

Improve dealership / referral partner productivity and business performance through analysis, coaching, and performance interventions.

• Monitor dealership performance against agreed sales targets, growth plans, and productivity metrics.
• Conduct regular business reviews with dealerships to assess performance and progress against objectives.
• Identify and drive opportunities to improve dealer success rates, productivity, and overall business performance.

Risk Management

Protect the sustainability and profitability of the portfolio through proactive risk identification and management.

• Compliance with business and risk management policies.
• Portfolio risk monitoring and reporting.

Training & Capability Building

Develop dealership capability and drive performance through coaching, training, and knowledge transfer.

• Conduct product, systems, and process training for dealership staff.
• Deliver ongoing coaching to sales and F&I teams to improve product penetration.
• Support onboarding of new dealerships and dealership personnel.
• Share industry best practices and market insights.

Compliance & Governance

Ensure adherence to all regulatory, governance, and company standards while maintaining customer-centric business practices.

• Ensure all activities comply with regulatory requirements and company policies.
• Adherence to POPIA, TCF, and applicable governance requirements.
• Promote Treating Customers Fairly (TCF) principles and ethical sales practices.
• Complaint management and resolution in line with company standards.
• Adherence to sales processes, controls, and operational requirements.

Knowledge and Skills:

• ​​Business Development & New Business Acquisition
• Dealer Relationship Management
• Commercial Acumen
• Strategic Account Management
• Stakeholder Engagement & Influencing
• Sales Growth & Market Penetration
• Performance Analysis & Business Insight
• Coaching & Capability Building
• Negotiation & Communication Skills
• Risk, Compliance & Governance Management

Education and Experience

Education:

• Matric (Essential)
• ​​​​​Bachelor's Degree in Business, Marketing, Commerce, or related field. (Advantageous)
• Must have a valid South African driver’s license

Minimum Experience:             

• 5-8 years' experience in business development, dealership referral and growth, account management, relationship management, role with a proven record of delivering measurable growth.
• Demonstrated success in acquiring new business, managing key accounts, and achieving sales targets.
• Previous experience developing and managing dealership relationships is essential.
• Experience working with franchise and independent dealer networks
• Experience with Original Equipment Manufacturers in the Dealership Environment (OEMs). - Advantageous