Customer Care Administration Assistant at Shoprite Group of Companies

Purpose of the Job    
The Customer Care Administrator shall provide support to the Customer Relations department by performing secretarial and administrative tasks These areas of involvement include, but are not limited to, call and diary management, department reports and registers, team drive management, onboarding of new team members, as well as ad-hoc administration
    
Job Objectives    
Call and Diary Management

•  Manage calls when key staff are unavailable
•  Manage the diaries of key staff as required
•  Manage meeting room schedules

Department Reports and Registers

•  Complete and update the monthly attendance register for the team
•  Prepare the dongle and telephone usage report

Team Drive Management

•  Download and merge divisional advertisements
•  Source and update contact lists
•  Gather information on new products, and upload such information to the drive
•  Maintain the team drives

Onboarding New Team Members

•  Prepare and maintain training files
•  Liaise with internal stakeholders to onboard new team members (ie submit full user setup requests)
•  Complete new user setup on various portals, systems and third-party platforms such as Worktrainer

Ad-Hoc Administration

•  Order and distribute stationery for the Customer Relations department
•  Track user licences and request quotes for new orders
•  Manage access to the building for the Customer Relations department

Qualifications    

• Grade  / Matric / NQF level 4
• Secretarial Qualification

Experience    

• Up to 5 years of experience in an Administrative role
• Up to 5 years of experience as a Personal Assistant

Knowledge and Skills    

• Proficient in Google Suite/ Microsoft Office
• Knowledge of Adobe
• Knowledge of SAP Cloud4Customer / CRM system