Customer Care Agent at Hire Resolve

Job Description

• A leading manucfactuer in launch monitors and simulators in golf is looking for a Customer Care Agent to join their team in Stellenbosch, Western Cape.  As a Customer Care Agent, you will be the first line of support services for our company. Your purpose as a Customer Care Agent will be to assist clients with diagnosing, troubleshooting and resolving any issues they might experience with our products
• To be successful as a Customer Care Agent, you should have a pleasant personality and patiently assist clients. You should also be able to deal with any customer complaints in a timely and effective manner, whilst proactively engaging existing clientele. Multitasking and stress management skills are essential for this position. Ultimately this position serves as our direct contact feature with our clientele.

Responsibilities: 

• Handle general customer queries
• Diagnose and troubleshoot customer problems
• Resolve fundamental product technical issues
• Assisting and Training customers on FlightScope Products and Software
• Handle customer complaints.
• Reporting Customer issues
• Product and Software Testing

Requirements: 

• Driver’s License Own / reliable transport required
• Fluent in English, any additional language is a plus
• Ability to work shifts and weekends
• Key knowledge of Golf is a plus / or a Golfer
• Strong Technical Skills 
• Additional certification in Client Services Management is a plus
• National Senior Certificate
• 1+ years' experience in a similar role