Customer Sales Representative: Aftermarket - Cape Town at Cummins Inc.

Description

We are looking for a talented CUSTOMER SALES REPRESENTATIVE: AFTERMARKET - CAPE TOWN to join our team specializing in SALES for our DISTRIBUTION BUSINESS SEGMENT in CAPE TOWN, SOUTH AFRICA.

In this role, the candidate will make an impact in the following ways:

• Maintains accurate sales entry, reporting and forecasting through utilization of Cummins tools and processes (e.g., Cummins Sales Process, Customer Relationship Management systems).
• Answers more complex, escalated internal and sales customer inquiries so that inquiries are dealt with accurately and promptly, per company guidelines. Analyzes customer inquiries to identify recurring user problems and recommend solutions. May provide additional support to more complex accounts or for customer questions requiring extensive research.
• Plans, prioritizes, and schedules Inside Sales activities and resources to ensure continuity of service. Mentors and develops Inside Sales staff to ensure that sales support targets are met.
• Sales Forecasting - Collects and assesses customer data from internal and external sources; compares against historical data to shape useful inputs and create a forecast of future consumption patterns.
• Sales Pipeline Management - Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high impact activities accordingly; as applicable coaches sellers in order to achieve sales goals.
• Developing Account Strategy - Influences current status of account in terms of relationship, financial, product competitiveness, barriers, quality, and service and defining desired future state by balancing customer requirements and business capabilities in order to define achievable targets aligned with the business strategy.

To be successful in this role the candidate will need the following:

• University or college degree in the field of Sales or Marketing, or an acceptable combination of education and experience required.
• Parts sales and meeting the AOP sales forecasts
• Managing a AFM counter sales team
• Manage Customer related Queries