At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our custo...
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Currently pursuing a bachelor’s degree in Business, Sociology, Psychology, Computer Science or related field with at least one quarter/semester remaining to complete after internship.
You must be legally authorized to work in South Africa to be eligible for this role. (Legally authorized = Has citizenship or has been granted a valid visa or work permit)
You must be fluent in English
Preferred Qualifications:
Passion for technology and customer obsessed.
Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
Excellent verbal and written communication, analytical and presentation skills in English.
Responsibilities
Learns customer, partner, and internal stakeholder engagement models. Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps.
Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels. Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Learns how to map internal roles to customer priorities to action the needs of customers. Learns how to develop key internal stakeholder relationships.
Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. Understands the organizational and customer success strategy. Understands Microsoft technology and services.
Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
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