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The hearX Group offers the world's first clinical smartphone hearing test solutions. Our award-winning products are used in over 25 countries. Our aim is to impact on an individual, community and global level by creating sustainable, smart solutions for hearing health for everyone.
Job Description
Position title: Debtors Administrator
Department: Finance & Hearing Hub
Work Location: 180 Garsfontein Road, Ashlea Gardens, Pretoria.
Supervisor/Manager: Financial Manager
Job purpose: Real-time financial support for the Hearing Hub, in addition to collecting outstanding amounts for Lexie Hearing clients
REQUIREMENTS
Minimum education (essential): National Senior Certificate
Minimum education (desirable): Bookkeeping Diploma
Minimum applicable experience (years): 6 years
Required nature of experience:
Debtors collection
Customer service
Creditors
General bookkeeping
Skills and Knowledge (essential):
Accounting Software (ie Pastel / Xero)
Microsoft Excel
Google Suite
Debtors processes
Other:
5 days a week; 9 hours a day with an hour lunch.
Hours: 9am - 6pm EST.
COMPETENCIES
Essential Competencies:
Examining Information
Establishing Rapport
Showing Composure
Resolving Conflict
Meeting Timescales
Checking Things
Following Procedures
Upholding Standards
Important Competencies:
Interpreting Data
Developing Expertise
Adopting Practical Approaches
Thinking Positively
Embracing Change
Inviting Feedback
Understanding People
Valuing Individuals
Managing Tasks
Producing Output
Taking Action
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Debtors liaison (50%):
Follow debtors collection process.
Optimise debtors collection process.
Ensure proper and clear correspondence with customers including via phone, email and text.
Ensure proper record is kept of all communication with debtors on relevant platforms.
Ensure Salesforce / XERO is updated with debtors process.
Ensure customer contact details in Salesforce / XERO are correct after confirming details with the customer.
Update and maintain customer contact details in Salesforce / XERO.
Manage handover of Debtors to lawyers / debt collection agency.
Collect all the necessary documentation for handover to lawyers / debt collection agency.
Compile weekly feedback of debtors outstanding and communicate with internal stakeholders on a regular basis.
Meet all relevant debtors deadlines.
Plan and structure daily work to meet deadlines efficiently.
Debtors administration (30%):
Process new invoices.
Issue invoices accurately and timeously.
All credit notes issued accurately and timeously.
Send invoices and statements.
Do corrections on account allocation.
Conduct reconciliations of all debtors.
Ensure customer payment allocations are correct.
Negotiate payment arrangements with customers to increase debt collection.
Stripe administration (10%):
Process new manual payments on Stripe.
Manage disputes process with Stripe.
Manage trial periods or customer profiles on Stripe as required.
Maintaining records of the above on relevant platforms
Payments administration (10%):
Create invoices on Xero for manual payments, replacements or switchovers from subscription to once off.
Manage the recordkeeping process for such payments.
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